Initially I was concerned by the legitamcy of the site but was put at ease by the about us page and video.
Purchase process was simple, prices were amazing, delivery was spot on!
Couldn't ask for more, will definitely use again.
The Thurgo website was easy to navigate and you can get to just the info you want very quickly. We were looking for a new Dyson and we found the lists of specifications even easier to understand on Thurgo than on Dyson's own website. Not only that but the prices are very competitive. All in all a very good online experience. If the delivery proves to be as trouble-free as the ordering process then we'll be very happy customers. Thank you!
Found the Dyson Vac we were looking for at the best price and the product page also
had a video demonstrating the product features which was very helpful in confirming our choice!
I cannot comment yet on the purchase as it has been bought as a gift, but the service from the company is outstanding.
My lovely, new Dyson has arrived and is absolutely brilliant - makes vacuuming a pleasurable activity, if that's at all possible! Thurgo offered the best price on Dysons and, for me, was unbeatable. Not the quickest delivery time (5 working days), but worth the wait.
Never used Company before but placed an order for some Karcher stuff and it was delivered promptly as promised. Goods arrived in stout packaging and ready to use no problem. What more can I say about a Company that delivers!! Will certainly use again and recommend to fellow Karcher users. Keep up the good work.
I ordered the Miele S8320 Cat and Dog Vacuum Cleaner. Thurgo, without informing me in advance or by email, substituted this with the Miele S8 Total Care Miele S8 Total Care (Exclusive To Thurgo LTD), colour grey. A ‘stock suppression’ notice enclosed with the substituted item stated that the Miele S8 was an automatic upgrade and that it included everything that the Cat and Dog comes with and 6 extra accessories, free of charge. However, that was misleading information; it didn't include the Miele STB 101 Mini Turbobrush or the Miele STB 205-3 Turbobrush, which are part of the S8320. I complained to Thurgo. Their customer services replied, "If you are unhappy with the item we can collect the item and refund you in full. If this is something you wish to do please let us know a date that is best to collect this item from you." I informed them that I had used the vacuum cleaner and asked them to send on the two missing heads. They again replied, "Unfortunately we are unable to supply the mini turbo brush. The Large turbo brush will be on its way to you from Miele." Over 4 weeks have passed and I am still waiting for the missing heads. They seem to blame the situation on Miele, but Thurgo should have rectified the order from their own stock. I would be very wary of ordering from this company again.
Sorry Thurgo but your courier is terrible! 1st delivery attempt they left a card saying they would deliver again the following day... I waited in all day, they did not show.
I spoke to Thurgo who were great and Thurgo organised City Sprint to deliver on Saturday for me... yeah, they did not turn up on Saturday either.
I have now decided I can't trust City Sprint, I'm not prepared to spend any more time waiting for them not to show (a day and a half is already too much) so I am cancelling my order.
excellent service, ordered Sunday night and goods arrived Tuesday morning.
I ordered bose mini link speaker , fast , product as described and cheapest on the Net !
Beware of other sites as I first ordered one I thought it was uk based as site is made to look so , when I paid it then told me it would be sent via Austraila and would take 6 weeks + import fees so I canceled !
And tried Thrugo there excellent to deal with and can be trusted !!!
Great would this company again 10 out of 10
My old miele died after 20 years of valuable service. I am delighted with the new model S8320, does everything I require. Will definitely recommend to others. The service I had from Thurgo was first class, and a brilliant price. Many thanks
It is so easy to use this website, considering how many items are on sale. I like how the brands have been divided, as I usually know which brands it is that I want to look at. The filtering system is also very user friendly and easy to use. Great work!
After waiting 5 days for my order to be delievered it turned out to be the wrong watch strap despite my invoice being correct.
Reported this right away to Thurgo and await the delivery of the correct product....2 days and counting
Very impressed with Thurgo. Easy to navigate site with a comprehensive description of all products. Also the most competitively priced. It's easy to see why I chose Thurgo for my Miele vacuum cleaner.
Very nice website, easy to navigate, good demonstration videos and lots of information. The item I was looking for was the best price I could find on the net at the time. Also good promotional offer of free Dyson accessory*(STT&C’s) Will defiantly use again, Thanks.
I was a little worried about ordering a flat pack desk, but couldn't find what I wanted on the high street. I was impressed with the prompt delivery. Assembly wise, it was so easy, the instructions were clear and each part was numbered. It took me 1and a half hours. The drawer runners were pre-drilled, so no putting them on wonky, also there was a help line phone no and email address on the box in case you got stuck.The quality of the product is very good too. I would defo buy from this company again.
Ordered a Dyson by phone on Friday, as the website was having problems. Very polite & professional service. Package arrived Monday morning. Price way cheaper than any of the big retailers & free delivery. Happy to recommend & will certainly use this company again.
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