I ordered tickets online and tried to purchase. Website told me that something went wrong and that my tickets were in reserve. It advised me to contact customer services.
I emailed, enquiring as to what went wrong, and waited 9 days for a reply. My reply simply said;
Thank you, for your email.
I can see from your booking the tickets have now been released.
As you did not contact us the system released the tickets.
xxxxxx ticketSOUP® Customer Service Advisor 0844 395 4000 www.ticketSOUP.com
Eh?? I was not happy. I gave them my bank details, something went 'wrong', i didnt get my tickets even though i contacted them. Thats the response i get from customer service after 9 days. I tried to contact them via telephone but had to wait longer than 40 mins on hold until i gave up.
I sent a further email to the SECC, avoiding the customer service email process that had originally led to a 9 day delay.
I received an email back from them 3 days later that reads; ''Good afternoon
Thank you for your email enquiry.
I am sorry to hear that you are unhappy with the service that you have received from Ticketsoup.com
I have forwarded your email onto a Manager who will be back in contact with you shortly.''
That was a week ago. I am still waiting for explanation as to what happened and still have got nowhere with customer service. I am not unreasonable and i understand it can take a few days to sort out a complaint. I understand i personally could have been at fault during the original purchasing procedure and i understand that mistakes occur. Yet taking into account i first contacted them on the 7th oct and it is now the 23rd oct and i have received no explanation or managerial contact i am very disappointed.
get in and reserve those fabby tickets at the secc and those other venues too. staff manning the site always get the orders correct, real people answer queries on the phone and never had any reason to complain.