I ordered a sample tile for £1.
I did not receive confirmation of the order, other than from paypal for payment, and then a few days later received a refund from paypal. So...presumably my order has been cancelled!?
Also not sure if this company is still running as the website seems to be down...
This company is great! Customer service was excellent and my order was processed quickly. I received my order well within the estimated time and it was well packaged. Its a shame I only needed one box of tile to add to a bulk order I already had, wish I had found them sooner.
I've bookmarked them just in case I do my kitchen!
On 26th September I phoned asking when one of the tiles I required would be back in stock. Danielle (who was extremely helpful and very pleasant to deal with) answered my query and in fact then took my order saying it would be despatched once the full order was in stock, which would probably be some time the following week. The complete order arrived on the 2nd October, much to my delight. (Albeit I had no idea that the tiles were being delivered that day. I received an email the following day saying they were to be delivered that day, Thursday 3rd). Could have been awkward had I not been in. The tiles have not been put on the walls/floor yet but they look amazing. Also the price was the lowest I found anywhere for these tiles. Would definitely recommend and would have given 5 stars had the correct delivery date been given.
Suggestions... Make it clear during the on line ordering process when items are out of stock. Sort out wholesaler supply issues they are costing you money and will lose you customers. You have spent a lot of money on sales and marketing which is wasted on customers such as me who will not return to do business with you.
The service received from Tile Click was first class. Communications were excellent and I would have no hesitation in recommending this company. My order arrived safely and on the scheduled date and the delivery driver was polite and helpful. Well done Tile Click.
Excellent service, no damaged tiles. Had to order more tiles of the same and then one of those boxes had odd tiles in. Spoke to tileclick and they sent replacements out straight away. Friendly and helpful staff, excellent customer service. Would definately recommend
I ordered 3 tile samples, one of which I had to pay for. They arrived in pieces, in an envelope with no padding. I won't be buying tiles if the samples can't even arrive in one piece.
The service was prompt and efficient right the way from order through to delivery. I work in logistics so praising the delivery service of a competitor does not come easily but I have to say they were excellent. The big bonus though was the price I paid for my tiles was half that at Topps!!! I will definitely be ordering again.
Didn't get tiles delivered on the day i was told, lack of communication, paid for the delivery charge expected to get my parcel on time, would have been nice if i was gucen a followup call or better still my delivery charge refunded fir the inconvenience.
I visited your Bristol store. They had never heard of the tile I wanted which I had seen on your web site. The guy behind the counter rang your head office to discover that you do the tile that I wanted but did not offer to get some in for me to look at. I then ordered some samples on line but they have not arrived during the last three weeks. Not impressed!
I was really pleased that I could order a sample tile on line with Tile-Click. They arrived quite quickly and in one piece! I really liked both of the samples that I chose and on closer inspection of the web site realised that I had a shop local to me. I decided to visit it this Saturday and took a fairly long trip to get there only to find a sign on the door saying they were shut on Saturdays until further notice. I intend to go there sometime this week to give it another go and hopefully buy my tiles.
Everyone at Tile Click were so helpful, sample tiles were sent to us next day, which is a great help when trying to choose tiles. When I went to collect the tiles we bought in Bristol the gentleman there was most helpful and accomadating. Tile Click is a great company to buy from and good prices as well.
Ordered new tiles for the bathroom. Samples sent quickly. Very impressed with the range. Service was second to none and the quality of the tiles was excellent. I was a few tiles short rung up and they dispatched 6 free of charge. Brilliant service.
I would certainly recommend this site, I have used it before and this time was equally as good as the first time. There were a few breakages which were replaced promptly without any fuss, would certainly recommend and use again xxx
It was so useful having the tile samples including the border. I have a dark bathroom and tiles seen in a showroom do not look the same in this darker room. I put the samples in various places until I decided which tiles to have. The service was brilliant and receiving a telephone call to state when the delivery would be was excellent.
Good samples and good price. Love the tiles and fast dispatch. Good price too. Will use tile click again :-)
I found the tiles I was looking for to match ( much to my surprise) the ones I had already bought from Homebase Store. The chap I spoke to from the web site was so helpful and checked that the ones I wanted were in stock. I was amazed at the efficiency of this Tile Click and the hap tht delivered them was a very happy chappy. I would certainly use them again.
Ordering tiles on-line for two rooms does not occur often. We ordered sample tiles from another firm who seemed a little cheaper but they never turned up and the promised cash return is still awaited. However, Tile Click was the opposite experience in both the supply of a sample tile and the main order. I could not fault their service and would order from them again without hesitation. The suggested floor tiles to go with the Laura Ashley Malvern range was also a good match. Thank you Tile Click.
After waiting for the delivery period to pass we rang tile click to find out where our tiles were. some investigating was done as to why we hadn't received anything, it was discovered that tile click had missed a number off my husbands phone number when passing it on to the delivery company! We were told that our tiles had been sitting waiting for a week to be dispatched, I don't know how much longer we would have waited if we hadn't rang up about it!!
When the tiles were delivered 1 pack was damaged, the delivery driver was very helpful and said that a replacement pack would be sent ASAP. That was a week ago, I am going to have to make another phone call today to see what has happened to them!! We can't start the bathroom until we have all the Floor tiles. FRUSTRATING!!!!!
This is a real shame as we are very happy with the tiles we have and the price!
Having never purchased tiles on line before and being a little apprehensive, I was
very surprised how easy it was, they were delivered within a week and the delivery
driver was very helpful. The tiles were much cheaper than the local tile shops and
I did not have to pay for delivery due to the amount I spent.
Excellent Service will definately use again
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