Overall excellent! A tiny problem with transport to Germany. But that "problem" was solved in a perfect manor.
I love the sofas!! Excellent quality!
When I visited the factory in Bolton they even gave me a tour to have a look at the whole production.
Kind regards from Bavaria
Only had my sofa for a month so I can't comment on longevity, but from time of ordering my chesterfield to the time it arrived, I felt the service offered by timeless chesterfields was fantastic. The sofa has been made with strong attention to detail with a lovely leather. I am very pleased with my purchase and will happily add to it from the range in future.
The only (small) thing I wish I had realised was that the cushions are not all square so I need to ensure we rotate where we sit to get even wear rather than rotate the cushions.
So pleased with the sofa that we ordered, it's absolutely beautiful, it looks exactly like the picture on the website. We chose timeless chesterfields as it was the only company that you could change your preferences online and then preview what it would actually look like. We sent for the swatches beforehand and the staff were very helpful. It was a reasonable price and we would definitely recommend this to anyone.
I am absolutely delighted with my new corner chesterfield sofa. The quality of the leather is superb - lovely soft and warm to touch and the colour is gorgeous. The delivery guys were fantastic - it was late evening by the time they reached my address (North-East Scotland) and they had to sleep in their lorry overnight isn't he way home. However they took their time to ensure that they didn't leave any marks in my new carpet, took all packaging/ rubbish away and offered to rearrange my furniture to ensure that everything was as I wanted it. Would definitely recommend
Timeless Chesterfields to my friends/family.
From the day we visited the showroom and ordered or suite, the sales staff were extremely helpful,keeping us informed at every stage what was happening. When we received a phone call to inform us the delivery date it was earlier then expected.On arrival of our furniture we were REALLY pleased with the quality and style, so much so that we are going to order a matching footstool(wish i had ordered it with my main order!) Would definately recommend timeless chesterfields to anyone looking to buy a classic quality piece of furniture.
Timeless chesterfields nous a vendu un tres beau Canape chesterfield qu on ne se lasse pas de regarder. Nous l avions vu sur photo uniquement et nous n avons pas fait d erreur, la qualite se voit aussi sur photo. En resume nous aimons notre chesterfield.
Merci a toute l equipe Saxon furnitures
Exceptional quality, bespoke options, fabulous choice of leathers & excellent service with great interest free credit options means we will highly recommend to friends & family.
The sofas are statement pieces of furniture that not only look fabulous but are extremely comfortable & have been made to high quality standards. We are delighted with our purchase!
seriously! its my life sofa, i have decided to live on the sofa for a month and to document how much my life improves because of it.
anyway yeah look its great company all friendly all helpful song and dance staff who are genuinely usefull.
they took around 3.5 weeks to make my sofa and didnt ask for full payment till the end, which is nice.
they made sure everything was perfect (perfect meaning, nicest i could get)
nice to see a company with both positive attitudes of corporate and family run, very appreciated.
only one bad point,
i have now received over 10 letters through the course of this transaction.
i appreciate being up to date on things however you dont need to send me a tree. stick with emails and one or two very simple letters guys.
it will save you money.
I recently received the order of my Chesterfield Corner Sofa, Scroll Chair, and Scatter Cushions and couldn't be more pleased! Everything arrived quite timely and very safely in perfect condition. The quality of the items is outstanding to say the least. It's especially important for me to compliment the employees that planned and put this beautiful furniture together. Kindly praise them and thank them for me. Their talents are superior.
Customer service is extraordinary. They are with you from beginning to end, and every question is answered promptly. The purchasing process is made simple and convenient.
Your great reviews are of no surprise to me. You run a terrific company and produce a far better product than I ever could have purchased anywhere else. Thank you for your fine quality, fine design, and fine craftmanship. I expect to be back for furure purchases.
I recently received the order of my Chesterfield Corner Sofa, Scroll Chair, and Scatter Cushions and couldn't be more pleased! Everything arrived quite timely and very safely in perfect condition. The quality of the items is outstanding to say the least. It is especially important for me to compliment the employees that planned and put this beautiful furniture together. They clearly take great pride in their work. Kindly praise them and thank them for me. Their talents are superior.
Your great reviews are of no surprise to me. You run a terrific company and produce a far better product than I ever could have purchased anywhere else. Thank you for your fine quality, fine design, and fine craftmanship. I expect to be back for additional purchases.
We chose our two seater leather chesterfield sofa by a combination of viewing the website and chatting to a customer services adviser. By the end of the conversation I knew exactly what I was going to order (and swatches were even sent a few days later to confirm). Overall, this was a first class service from that first telephone conversation to the day the sofa arrived. The value for money is beyond belief and far superior to any sofa being offered by those familiar furniture high street chains! The quality of our sofa is excellent and it looks very expensive.
I bought two classic chesterfield chairs and a large sofa from Timeless Chesterfields and I am very satisfied with my purchase! The furniture is very comfortable, the leather is of high quality and the price was very good.
The only thing I was dissatisfied with was that the transport manager, in spite of my timely warning, did not bother to check whether the company's delivery agent delivered furniture to private persons in Serbia. The fact that the delivery agent's branch in Belgrade indeed does only deal with companies (as I learned by contacting them myself prior to shipping) led to some additional and unnecessary hassle for me, along with some extra cost. When the furniture arrived in Serbia, I was contacted by the delivery agent and they told me that they could not deliver the furniture to me and that I needed to find and hire another local company to take the shipment from them, move the furniture to another customs warehouse and deal with all the customs procedures. All of this could be easily avoided if the Timeless Chesterfield's transport manager had taken my input a bit more seriously, checked whether the information that I got from the delivery agent's local branch was accurate and, since it was, suggested another delivery agent - the one that would do all the shipping and paperwork.
My experience with Timeless Chesterfields was positive and, knowing that Serbia is not too frequent shipping destination for Timeless Chesterfield, I hope that my review will help both the company and the buyers living outside the EU.
It was a long way to go to the showroom, but having exhausted the local ones and not found what I was looking for, it was a relief to drive over there, walk into theirs and immediately feel comfortable in the chair I had selected
My new chair and two-seater have transformed my lounge and I cannot remember when I has such good service from a company. They kept me informed at all times, and although they told me about "extras" they were not at all pushy. Above all else the quality of workmanship, and pleasant manner of all staff I dealt with made this purchase one I wish I'd made years ago!
we are so happy with are knew sofa from Saxon looks so good very comfortable to sit on, well enjoyed watching the craftsmanship on view in store. made in England , not knocked about in transit, coming from far away places abroad, like our last lot of furniture, we will always buy from Saxon, in future for good quality help & advice we received. Diane & Danny Kelly.
I needed an armchair that would avoid slouching as I have a bad back and also have a long back. I chose this one because it had more rows of buttons on the back and I assumed that the back would be longer than some armchairs. It was a slightly risky assumption but correct as it turned out. It would be helpful to future buyers if this extra length were pointed out. The only measurements given are the overall dimensions which don't help. Although ensuring that I sit upright, the chair is very comfortable. The buying process was easy. There were no surprises along the way. Just what you want
I am really pleased with my chair and the service that I was given. I was regularly contacted to check that the order was right. When the delivery came, the delivery men were careful with bringing it in, and made sure that they knew where it was going before it came in.
I would have liked to 'test-drive' one before I ordered it but that would have meant either going up to Bolton or having one delivered, which all seemed to be too much bother. Had I done that, I am sure I would have bought it anyway. Perhaps if they would like to expand their operations they could consider having a small number of stockists around the country that would help in this way.
Website was easy to use and order was fulfilled in a timely fashion. The end product was just as expected (high quality) and just how I wanted. Would definitely recommend and use again.
From the initial contact I felt I was dealing with people who really cared that I got the right suite for me at a price I could afford. They told me from the beginning how long it would take for the craftsmen to complete my order. They maintained contact until the actual delivery. This was made by 2 very polite, obliging men who are a credit to your company as are all the staff who made telephone contact. My husband and I are delighted at the standard of your craftsmanship and know we are in possession of furniture that will be with us for the rest of our lives.
I have already recommended your company and will continue to do so.
The web site was easy to use, allowing me to chose the excact style, colour and leather we wanted, after recieving plenty of swatches we chose. The sofa was delivered in time and was even better than we thought. It's gorgeous, well made and fits in with our excisting furniture. Perfect. We are saving up to replace the rest now.
This is the second set of settees we have bought from Timeless / Saxon. The previous set, we had for 12 years and are still going strong, have been handed on to family. Our new Chesterfields settees are of the same superb standard. Saxon consistently make a product of the highest quality at a very reasonable and fair price. I recommend them whenever I can and have plans to buy more furniture from them in the coming year. I like the fact that I can order on line and that what I receive is worth the wait (6 weeks exactly as promised). Exceptional product, exceptional service. I suspect I will be a customer of Saxon for life :)
All the way from the initial query, to the actual purchase, the swift delivery and the outstanding quality of their products.
In every way, I'll be happy to recommend "Timeless Chesterfields by Saxon"
Would Highly recommend Timeless Chesterfields , service from ordering from start to finish was very good , very helpful staff , our Sofa is amazing the quality is fantastic and will definitely be ordering are Chair to match very soon .
I was really really impressed with the quality of this sofa! It is absolutely beautiful and very well made.
You never really know what you're going to get when you order items online but we were pleasantly surprised with our sofa and love it!
I would recommend this company to anyone looking to buy a good quality, well made chesterfield without paying some of the stupidly high prices you see other places charging.
The whole staff at Timeless Chesterfields took me through all the steps and answered all my questions quickly. The sofa is here and it is just wonderful. I would recommend this company highly.
my georgian leather wingback chair from timeless is my favourite possession. it looks and SMELLS fantastic but the price i paid for it was the lowest compared to prices advertised by just about everybody else. great advice from staff which allowed me to pick what was best for me from the huge variety of options available. bespoke furniture at this price and quality?! i am a happy, (and now with my chair) a very relaxed and de-stressed man. thank you so much!
Dear Brother James,
Well you were right as usual with your recommendation for us to take a 450 mile round trip drive to Bolton and check out SAXON FURNITURE.
Always good to come back to friendly, warm and honest Northeners !
Service was first rate, even got to take a trip round the factory to see their team of people busily filling orders.
No high pressure selling just very helpful (when asked) and nothing too much trouble.
Amazing how far and world wide they supply their suites to private and business clients, but no surprise when you see the quality.
Delivery was spot on time and since we have had the suite lots of complimentary remarks.
Look forward to your next visit and I will even let you sit in my chair !
The leather samples arrived quickly and after making our decision on which leather and which feet, our order went through quickly and the shipping to Germany was faster than we thought. Our Hampton sofa in Old English Tan is beautiful!
We ordered our Chesterfield and just like the famous wood preservative it was just like it said on the tin.
At every stage we were kept informed of the progress and it was delivered to the hour of the promised time and date.
Superb quality, keen prices and on time delivery - what more can you want?
I found the company on a google search and then visited the website as was really impressed of how it show you the making of a sofa. As it was an expensive purchase I didn't want to solely rely on ordering over the internet so therefore we made the trip to visit the showroom, where we spent a long time trying out all the sofas and discussing the leather options. I would however in any future purchases or recommendations to people that they could simply discuss any particular requirements over the telephone as everyone was extremely helpful and in every step of the process made sure that you were happy.
To reply as a company, please log in to your business account.