timetalk reviews

timetalk reviews

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7.2
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Timetalk ok for old people

My elderly dad finally wanted a internet connection to check live horse racing and football results so i found timetalk from google at 1.99 so it seemed cheap. Took abit of time to install but the support team talked me through it and all i had to do was plug in the router and a cable then setup wifi to dads ipad. good uk support and prices are still pretty cheap after a few months they did rise up abit, good for light users and older people.
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moved house and got new cheap phone line and internet

i moved into a smaller house i needed a new phone line and timetalk found me on google and helped me with a cheap deal and talked me through how to setup the internet happy so far and got some free email addresses for my family and free calls
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good speed cheap and uk technical guys

changed to time talk and needed a lot of help with the internet and there uk guys were very patient with an old geezer like me with little computer skills. they even setup my internet to my new ipad which is handy for placing live bets during football matches.
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OK internet and phone but dont like website

So far happy with timetalk after about a year but can anyone tell me how to login to their email website quickly, it takes long time to load about 5 -10 seconds there are to many ads on the page.

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timetalk - dont block my favourite footy sites !

I was with Sky but they just blocked my favourite sport streaming sites without informing me and then raised my bills the month after, wtf ! so was looking to change to talktalk and ended up at timetalk... the sales guy greg told me that they dont block any footy streams so signued a bit ago and now i can watch my beloved MUFC !! ok going through a ruff patch but football is all about circle of life. Anyway paying slightly more with timtalk now after a few months but can watch darts, footy and stream movies after a bit of buffering... all good in the hood so i thought they needed a good review about there internet services.. 5/5
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a happy chappy.

I am glad I changed from talk talk to timetalk, I had no problems with changing over . I was with talktalk for 6 years after one year the problems started with slow speed on my broadband, when I phone the help line I was speaking to somebody in pakistan I could,nt understand them, so I redialed then I was speaking to some one in manilla, who advised me to contact BT which would have cost me £40. this went on for 5 years on and off, that is when I went with timetalk 2-3 yearsago ,I have had only one problem I phoned them and guess what I spoke to some one in england who called in BT at no cost to me now I have 6.5 speed which compared with .2 or 4 from talktalk.
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diabolical

I have been having trouble with Timetalk since January 2013 when I was supposed to move from <external link removed> to them and get fibre optic broadband. My services were stopped by <external link removed> on 25th Feb but I did not go live with Timetalk until the end of March. My fibre has not worked properly since start and yesterday my speeds dropped again to 1.9/2.5mb/sec from highs of 36mb/s. However Timetalk say I used 27gb yesterday even though we could hardly use the net. We normally use 1/2 gb per day. Timetalk are closed all weekends so it is impossible to report these faults and when calling like today I was put on hold for 31 mins before a person answered and I asked to be put through to a complaints department or escalations department as I have been told they are dealing with my problems. After being put on hold for another 40 mins aperson answered saying they were from the same department I started at. I asked to be put through to complaints and was told they would call me back. As they had been promising that for some months and never do call back I said I wanted to speak to someone now. I was put on hold again and as has happened repeatedly in the past I was eventually cut off after 75 mins on the phone. I have had money wrongly taken from my bank and not returned even though Timetalk promised to return it. I have paid £100 extra as the normal routers do not work and the business router they sent also did not work so I agreed to return it for a refund. No refund has been paid. I have now bought my own router that works fine although my speeds and useage are wrong still. I have paid a years line rental in advance only for timetalk to repeatedly continue to charge me extra for line rental. I have been promised unlimited useage only to be charged extra for going over some limit. I have made nearly 60 calls and very ralely talk to anyone who can sort my problems and ver very raley get the promised call back from timetalk. I have been told the problem is with BT only to have a number of visits from BT where I have had to wait in to be told the problem is with Timetalk and not BT. I have been told by Timetalk to problem is with my pc or my phone so I bought a new phone and renewed my pc only to fnd out the problem was not with me either. I have written emails and letters to timetalk and get no reply. I have stopped my direct debit as they keep taking more and more money from my bank when I should be in credit so timetalk have no charged me penalty fees! I have now reported them to CISAS and hope they have more satisfaction than I am able to achieve. I will be leaving Tilmetalk as soon as I can.
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TIME TALK IS OK BY ME

I placed an order with Time talk and later found due to my circumstances it was not convenient for me to change my provider at this time. We I wrote to them they cancelled my order and wished me well. Good on Time Talk.
Regards John Farrington

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Time Talk - Starting to come round?

I was a customer of another ISP up until a couple of months ago. In August I went into what I thought was my ISP's web site to check my billing statement. I got a message on a web page ( I don't know how I ended up on that page) to say there was a problem with my account and gave an 0800 number to ring. When I dialled the number I got an operator who claimed they were signing up customers to a new account. I then noticed the different name (TIME Talk). I told the operator that I still had time left on my current contract but I was told not to worry about it, that it would be taken care of. I had the definite impression that my ISP was aware of this. Realisation that Time Talk was actually a competitor poaching customers from my ISP came later, but I stupidly allowed myself to be drawn in. My ISP charged me a £90 contract break fee, which they took out of my direct debit. For a few weeks the Time Talk customer advisers insisted I shouldn't worry, just mail them a pdf of the statement, and they’ll pass it to their accounts department for processing. A lot of sympathy and telling me how bad my ISP was by charging such a large amount and they would write to them on my behalf and urge them to refund it.. I have now accepted my mistake, and as a result of this experience I want to leave Time Talk and go elsewhere. Their Cancellation advisor told me they would charge me a contract breaking fee of over £500.
I have since heard from Time Talk and they have decided to credit me back the £90 because as they admitted their salesperson had made a mistake in allowing me to believe they would simply pay back the breakage fee. So on this basis they have started to go up in my estimation.

timetalk lld Details

About this company

About TimeTalk: Official Website: http://www.timetalk.co.uk TimeTalk Company Description: TimeTalk specialises in provider cheap broadband internet packages ranging from £1.99 to £9.99 per month catering for light internet users, right up to advanced internet professionals who demand speed, stability and unlimited bandwidth limits. •TimeTalk is an Internet Service Provider established in 1998, going live with free internet access in March 1999. We are one of the fastest growing ethical ISPs in the UK now, and have registered over a million subscribers to date. •TimeTalk is proud to promote itself as an ethical ISP. This means we understand our responsibility to provide both our customers and the industry bodies with guidance and support and to comply with regulatory authorities. •TimeTalk has the capacity, links, space and database specialists to deliver a complete e-commerce package for any client. •Peering with IP Tier 1 carriers, TimeTalk is a partner with the leading providers of telecommunication services internationally and operates multiple POP locations for resilience and redundancy.

Visit timetalk

Contact information

Call us on: 0800 531 6569
We live here: Time Technology Park
BB12 7TW Burnley
United Kingdom

Category

timetalk is ranked 10 out of 22 in the category

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