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TIME TALK IS OK BY ME

I placed an order with Time talk and later found due to my circumstances it was not convenient for me to change my provider at this time. We I wrote to them they cancelled my order and wished me well. Good on Time Talk.
Regards John Farrington

Steven Johns found this review useful

waiting time f or advisors v bad

been with time talk about 2 months you cannot get through to advisors REMEMBER ITS 0845 EXTRA COST TO YOU GIVEN MY DEATAILS FOR MY DIRECT STILL NOT SET UP CHEAPER BRODBAND BUT CALLER SERVICE VERY BAD TODAY WAITED 25 MINS THEN 20 MINS BUT TO NO AVAILE AND NEVER RING not pleased

Time Talk - Starting to come round?

I was a customer of another ISP up until a couple of months ago. In August I went into what I thought was my ISP's web site to check my billing statement. I got a message on a web page ( I don't know how I ended up on that page) to say there was a problem with my account and gave an 0800 number to ring. When I dialled the number I got an operator who claimed they were signing up customers to a new account. I then noticed the different name (TIME Talk). I told the operator that I still had time left on my current contract but I was told not to worry about it, that it would be taken care of. I had the definite impression that my ISP was aware of this. Realisation that Time Talk was actually a competitor poaching customers from my ISP came later, but I stupidly allowed myself to be drawn in. My ISP charged me a £90 contract break fee, which they took out of my direct debit. For a few weeks the Time Talk customer advisers insisted I shouldn't worry, just mail them a pdf of the statement, and they’ll pass it to their accounts department for processing. A lot of sympathy and telling me how bad my ISP was by charging such a large amount and they would write to them on my behalf and urge them to refund it.. I have now accepted my mistake, and as a result of this experience I want to leave Time Talk and go elsewhere. Their Cancellation advisor told me they would charge me a contract breaking fee of over £500.
I have since heard from Time Talk and they have decided to credit me back the £90 because as they admitted their salesperson had made a mistake in allowing me to believe they would simply pay back the breakage fee. So on this basis they have started to go up in my estimation.