They have lost 3 parcels of mine in 6 months. Got 1 stuck in customs in china and ask me to fill in customs release in Chinese as they had no one to fill in forms. Lost A5 envelope package but kept sending photos of large parts up to 2m long and asking is this your parcel but I had to keep telling then "it was an A5 envelope" does this look like a f___ing A5 envelope! Booked parcel on Friday for delivery on Saturday. Tnt never picked up as apparently the driver had left the area. No one told me. At 6pm had to travel 14 miles to drop parcel off. Made sure they were aware it had to go for saturday (not the re booked Monday for Tuesday) But it never got there! What a waist of my time. This meant £700 a day Lorrie was off the road for 2 more days. 7AM Monday spent 50 min on hold waiting for TNT with no answer. Whats the bet there call center don't open till 8am. We have renamed TNT "TITS AND TWATS!
Absolutely gutted that I did not find this review site before I chose TNT as a courier. They think they are too big to be bothered with their customers and don't really care if they deliver or not. If you want only 90% of your products to delivered to your customers then by all means fall for the cheaper rate, as for us, we have work to do now to re-instate our good reputation and try to recuperate some of our lost profits.
i never reviewed before but i am fed up of being walked over by big companies ! TNT were supposed to deliver my next day parcel on wednesday this week - it didn't arrive so i rang and was told that there was a driver problem, they promised to deliver on thursday. Thursday evening i rang to see why there was still no delivery, apparently the driver had an accident and i was told it would be delivered on friday. i was not overly confident that the package would arrive so opted to collect it from the depot on friday morning. so there i was this morning, at the depot, no package available, why ? TNT have sent it out for delivery. At this point i decided to complain, this was clearly a mistake on my part, TNT tell me i can't make a complaint because i'm not their customer ...... really ? no the sender of the package is the customer not the recipient. The thing is i wouldn't mind if this was a book from an online company but it is not, TNT's failure to deliver this package has caused the £300,000 sale of my house to fall through.
Cheers TNT, I promise i am committed to ensuring that you go bankrupt through lack of customers.
PS if TNT want to contact me you can find me from my consignment number ( if you can get your computer to work ! ) 28815031
What is remarkable with TNT is that they consistently provide appalling service level. Packages get lost, drivers get the post codes mixed up. Even had packages going to the wrong countries, unbelievable.
I took time off work to wait in for packages to arrive - a delivery from a rival company arrives fine. Wait until for second package, sitting in my house and checking the road for delivery drivers and don't see or hear anything.
I track the package to see there is an issue - apparently the driver has tried a completely different address and wrong colour door. Extremely annoyed as I wasn't contacted at all during this and they had my contact number. The package was worth over £1k and its cost me a days worth of earnings and my spare time to sit in and wait all day!
I rang up to ask about redelivery and was told I'd have to wait for another working day - yes of course they want me to take another day off of work to wait around for them. Very annoyed. Will not deal with them again.
2 days I stayed in for delivery only for the web site to update at 6pm stating that due to time constraints my items couldn't be delivered. The one day I couldn't be there I missed the delivery. After complaining, I was then promised a delivery the next day (a Saturday). This never happened either. A second complaint and I was then promised an am delivery on the monday. This delivery actually arrived. The driver went to hand me my parcel which had been clearly badly wrecked in transit. I advised I was not willing to sign for it and he had the cheek to advise "it was in perfect shape when I tried to deliver it last week". i.e. Admitting TNT had wrecked my parcel. Appalling service and now I have to wait for my goods TNT wrecked to be returned to the provider. These guys are meant to be a courier company???
After much consideration i decided that TNT where a trustworthy company to send a rocking chair with. At the price of £174.00 for delivery it was by no means cheap. I spent a considerable time wrapping the chair with industrial bubble wrap then with 4mm corrugated cardboard and then with shrink wrap to say the lest i thought if it was dropped of a roof no damage would be done. Then i employed TNT........ The delivery man collected it on Thursday for delivery on Friday. The next day delivery was a success. The package arrived and when my receiver opened it, it was like a jigsaw!! One leg was broke in two. The arms where all disassemble and snapped of at the joint and the whole frame looked like it had been kicked up and down the delivery hall. I was in complete shock!! I really thought this was a good company, but please learn from my experience sender. I would NEVER recommend this company again, the care they take with your good is worthless to them. I have wrote to the email@example.com and still there has been no follow up on my letter . Samuel Patterson
As a company we have been customers with TNT for a while now and on average ship about two packages a week with them. This may not sound a lot, but we are loyal customers who use TNT for all of our shipments and our money is as good as anyone elses.
The customer service we get from our driver is rude. On many occasions he is late or doesn't turn up to pick our package up because he has "already left the area". Some of these shipments are promised to be with our customer the next day, and half the time they don't receive them! Common courtesy from TNT would be to ring us up and tell us that the driver has left the area instead of leaving it until I have to ring them up. When i do ring up customer services, they tell me that the driver has already left the area and that in order for my parcel to be delivered i have to go out of MY way to drop it off at the nearest depot...which may i add is a good 25 miles out of my way.
Every time I ring up and say that im not happy with the service iv received i get promised a "phone call" from one of their "sales people" to talk through our problems. This has been promised to me at least 3 times this year already and I am yet to receive any phone call from anyone.
When i spoke to one of the customer advisors the other day, she informed me that our TNT driver now leaves our area at 11am every day so unfortunately our parcels cannot go with him as they are not usually ready till 2pm. She did not feel the need to ring up and tell us this, i had to find this out for myself.
TNT is meant to be a fast and easy way to ship...and so far it couldnt be anymore hassling if it tried!
They are a reputable company, with a lot of positive attributes i'm sure...however at the moment iv received nothing but awful service from them. The customer most definitely does not come first!
Please sort this out TNT as a company we are now looking for other options as to how we should ship our packages.
DO NOT USE TNT FOR YOUR BUSINESS!!!! I WOULD RATHER WALK 300 MILES AND DELIVER THE PARCEL THAN LET TNT DELIVER ANYTHING OF MINE AGAIN!!!!! We have been trading for over 18 years selling parts for printing presses so our customers need there orders asap when their presses break down! We have used many other courier company's in the past and decided to give TNT a try over the past couple of months after a TNT salesman came to see us telling us what a great company they are and how they could save our business money and time!!!! We've had to stop using TNT now due to our customers requesting we do not use them! The amount of parcels that TNT have lost or are delayed is staggering (on average more than 80%) Last week (22.1.14) we sent 4 parcels to customers in USA using the (Express Priority Service) they were due to be delivered on the (24.1.14) as things stand only one has been delivered! We sent 3 to other places around the world last week and all 3 were either delayed or lost for a few days! (One cleared customs and up to this day has been sat in a TNT depot for 5 days!!! Other problems range from TNT missing the connections or the parcels are being held in customs because TNT have not giving the correct paperwork to US Customs (i.e lost them). We have not had 1 week where a parcel has not gone missing or has been delayed! Even TNTS UK domestic service is terrible the amount of times we have had to duplicate orders and send them again is staggering (or have to drive in person to deliver them to the customer) the only solution we get from TNT is a refund for the price it cost to send the parcel but the damage has been done and we lose the order and possibly future ones because the customer returns the item for a refund and goes to a competitor! And you cant claim losses back from TNT when a customer returns an item because it didnt arrive on time. (Even with TNTs enhanced liability cover) "we are not responsible for delayed deliverys" is the frequent garbage i get from them! Ive tried making complaints, That many times ive lost count, to customer service (they dont care and pass it on to somebody else or lie to you) our account manager (he doesnt answer his phone or call you back), the depot losing our parcels (they dont answer the phone) even head office wont deal with you over the phone only by email and those emails they don't respond to ive sent 3 or 4 complaints by email and never had a response!!! Over our 18 years of trading i have never dealt with a company like TNT! If you want the reputation of your business to go downhill, enjoy annoying your customers or want them to start buying from your competitors then use TNT they wont disappoint you. Thankfully we can go back to one of our previous couriers Fedex who have served our business well for many years and they have never lost a parcel or missed a delivery date! TNT are slightly cheaper than Fedex but you wont have a business left if you use TNT! There complaints process is shocking probably the worst i have ever come across. The reviews and ratings from others on here says everything you need to know about TNT and the copy and pasted response from the same member of TNT staff speaks for itself, Lisa must be very very busy no wonder its taking her 2 days to respond to irate customers!!! I HONESTLY WOULDN'T USE TNT IF IT WAS A FREE COURIER SERVICE. I am now back to using FEDEX everything is arriving on time and most importantly my customers are happy with the service whilst TNT are still trying to locate my lost or delayed parcels.
I cannot trace my parcel, says does not recognise reference or consignment number or email even though they emailed me to confirm order and again to ask how they did!!! I tried to telephone but incorrect number, booked express but collected next day in afternoon on a friday, monday came a phone call parcel still at depot as needed better description of goods although i put exact description on declaration recipient still waiting. Would not use again or recommend to anyone!!!! Still in the dark as to when parcel wil be delivered!!!
I have used their service only once to send some boxes from Italy to US. The person that came to collect the boxes was a very rude and lazy Romanian man. He wanted me to put the boxes on the van for him. I never experienced such a luck of professionalism before, before he left I tip him as I usually do with all delivery men that come to collect parcels and boxes. After he left I spoke with the receiver of the packages in US and told him to don't use TNT services anymore. I really regret having tip that guy, as that he will never understand what customer service really is.
My experience with TNT Express has been absolutely horrible. The delays are totally unacceptable. No one takes responsibility for anything and their "customs assistance" is non-existent. Their answer to resolving the delays I was experiencing was to abandon the package (not try to figure out why it stopped moving through the TNT system), they went on to say that if I abandoned it, I wouldn't have to worry about it anymore. TNT's incompetence has cost me a week in transit and over $300.00 that I had to pay another company to fix TNT's mess. TNT has a slick advertising campaign and splashy websites...don't be fooled, this company is incompetent, unresponsive and fairly callous. TNT has lost my business...forever!
Where do I start, we moved from City link to these con merchants to find out they were 10x worse.
They were full of promises when they signed our company up to the service and yet the damages that happen are beyond a joke.
Just an example of what cost us £1,000, the driver drops an engine attached to a pallet off the back of his truck, the customer calls us to say and we say sign for as damaged. The customer signed for it damaged and TNT reject the claim which was caused by their incompetent driver the other end.
We have witnessed drivers throwing our parcels on top of other parcels and some are 30-40kg so their is no respect.
I have emailed the complaints department on numerous occasions yet each time I find myself talking to no one. I hate leaving bad reviews but TNT your mistakes have nearly pushed our company to bankruptcy especially as we lose the money, have to pay you for damaging our parcels, and we lose a customer each time.
I would give 0 stars if possible and would reccomend everyone to go to watchdog about this shambles of a company as most people would be done for theft for the mistakes you have made.
I was supposed to get a package delivered today - their tracking said it would be delivered today, phoned and asked for an ETA and told they could not provide one so I had to wait in all day - they never even bothered to try and deliver it as they were 'too busy'. The customer service advice was to come and collect the parcel myself! - Their depo is further away that the shop that sold the goods
Not the first time this has happened, but the last time I buy from any retailer that uses TNT. They obviously have no care for their customers.
We are company, dealing with carriers all day everyday. Simple order from Friday to pick up on Monday. Items ready on the pickup area with paperwork. TNT never came and they claimed the driver poped and parcels were not ready.
5 cameras, 2 security guards keeping notes on anything coming in and out, but NO TNT that day.
It is unacceptable people to lie that way. There should be some kind of quality control on carriers. I dont know how they have the nerve to lie like that in your face isntead of saying they did wrong and never came.
From all courier services I know the TNT is the worst, in all aspects begining from speed of delivery ending with the customer service... I regret, do regret that I chose TNT express as a carrier, initially I was attracted by its relatively lower price for delivery around the world and of its speed (which was described to be 2-4 business days) but it has turned out to be very challenging and nerve-wasting process in my life so far as it is still in the process!!! Oh, the whole staff of TNT seem to be such irresponsible, incompetant, apathetic, indelicate and clumsy persons, as they still can't provide me with any reasonable excuse for endless delays of my parcel!!! It just stuck somewhere in Liege and the status of the delivery constantly circles between *shipment is received*, *shipment is held*, *shipment is delayed* and so on... I ordered Tablet from USA, it was mailed out in 28th of October from warehouse, tnt express rate was choosen in the purpose of faster delivery, estimated delivey day was arranged for 6 of november, however, it is still in delivery yet, none can explain me why the hell it is held in Liege so far, what for? Don't that dummies in TNT understand that it is a just Tablet, and not drug or gun!? Local TNT office in my city also can't supply me with any logical clue for such delays. I'm in fury, and now in a state of hatred for deception and lame actions from TNT's side, Tablet was a gift for my only brother, and his birthday already passed in 11 of November, for which now TNT has earned party-breaker status. People, don't choose TNT, if u care for your own mental health and nerves, u must select DHL, FedEX or whatever decent over TNT, yes they are a bit expensive, but u clearly understand that mental health and your nerves cost higher than everything... Below u can see evidence for my words( note: it is still on delivery...
Package Progress Local Date & Time Location Description 11/15/2013 09:36 Frankfurt Airport CONNECTION DELAY. RECOVERY 11/15/2013 08:11 Frankfurt Airport SHIPMENT IN TRANSIT. 11/15/2013 08:03 Frankfurt Airport SHIPMENT RECEIVED AT TNT 11/14/2013 02:57 Liege Euro Hub SHIPMENT IN TRANSIT. 11/14/2013 01:14 Liege Euro Hub SHIPMENT RECEIVED AT TNT 11/13/2013 03:34 Liege Euro Hub HELD AT TNT LOCATION, AWAITING 11/12/2013 05:24 Liege Euro Hub SHIPMENT ARRIVED AT TNT 11/09/2013 04:22 Liege Euro Hub HELD AT TNT LOCATION, AWAITING 11/08/2013 09:19 Liege Euro Hub SHIPMENT ARRIVED AT TNT 11/08/2013 04:23 Liege Euro Hub HELD AT TNT LOCATION, AWAITING 11/07/2013 09:33 Liege Euro Hub SHIPMENT ARRIVED AT TNT 11/07/2013 06:02 Liege Euro Hub CONNECTION DELAY. RECOVERY 11/07/2013 05:17 Liege Euro Hub SHIPMENT ARRIVED AT TNT 11/07/2013 01:59 Liege Euro Hub SHIPMENT RECEIVED AT TNT 11/06/2013 04:38 Liege Euro Hub HELD AT TNT LOCATION, AWAITING 11/05/2013 04:24 Liege Euro Hub DANGEROUS GOODS HELD. 11/01/2013 05:16 Liege Euro Hub HELD AT TNT LOCATION, AWAITING 11/01/2013 00:20 Liege Euro Hub SHIPMENT RECEIVED AT TRANSIT 11/01/2013 00:17 Liege Euro Hub SHIPMENT RECEIVED AT ORIGIN 10/31/2013 23:45 Liege Euro Hub SHIPMENT RECEIVED AT TNT 10/31/2013 08:17 New York Jfk Airport SHIPMENT IN TRANSIT. 10/31/2013 08:04 New York Jfk Airport SHIPMENT RECEIVED AT TNT 10/31/2013 00:41 Los Angeles SHIPMENT IN TRANSIT. 10/30/2013 19:49 Los Angeles SHIPMENT IN TRANSIT. 10/30/2013 12:16 Los Angeles SHIPMENT RECEIVED AT ORIGIN 10/28/2013 16:39 Oregon SHIPMENT PICKED UP 10/28/2013 13:35 Oregon SHIPMENT INITIATED