I understand that people have had bad experiences with TNT, but I had an issue with google play. The parcel had not been picked up and no info was forthcoming. I rang TNT's national number and was put through to an English call centre. The assistant checked the situation and phoned straight back. They appeared fully informed. I have no complaints about TNT as their resolution of the problem was prompt and courteous. Being put straight through to a uk call centre is a luxury these days! Google play on the other hand are something else; about to review them too!