HORRIBLE, HEARTLESS, CAPITALISTIC AND WOULD NEVER RECOMMEND
I have had the worse experience of my life with TNT ( consignment 296 469 535). I sadly decided you to use their services via Transglobal London to send two boxes of all my personal items (all of things very close to my heart) to India on 5th February 2013. There was a typo on my Invoice (it should have been £90 instead of £900) and I had requested them to reassess my invoice and try to get them to accept the new Invoices for my things. I was informed that they had already paid the customs at India for Rs28000 on my goods and given that I am unemployed at the moment I had been requesting them to try to be a little flexible and try to show that they really care. For them it was just another consignment but they did not realise the emotional importance of the things for me. I literally was on the phone with them for three weeks and pleaded them to help me out and later my retired father also got involved. I was transferred from one person to another from UK, US, HUNGARY AND INDIA. I have the names of all the TNT representatives I spoke with and email correspondence of me literally begging them to help me. The entire process was emotionally taxing for me and physically for my father who is retired. I am unemployed and never disagreed to pay the hefty charges. All I was asking them to be a LITTLE HUMAN and NOT CAPITALISTIC. We spoke with the TNT UK office on 8th March again if they could help us out a little and try to adjust some of the charges against the freight charges of £192 I already paid for these boxes. Today morning I called them again to receive heart breaking news. I called them to ask if they could really reconsider and to follow up with the UK TNT office - I have been informed that they have DISCARDED MY BOXES WITHOUT INFORMING ME. I received NO mail from their team at TNT and Transglobal giving me a deadline. From the very start, I spoke with TNT UK and India office and at every point I heard a different story. At all times TNT only cared about the money and more money. They do not care about their customer. How could they discard the things which hold close to me? I want them back and now they are not even willing to help me. THEY NEED TO GIVE MY THINGS BACK TO ME. How dare they discard and distribute my things without my consent. I will definitely take this further and get to the bottom of this issue.
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