Reply from Toolsandtimber
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Toolsandtimber reviews
- Reviews (75)
- David Campbell
- 1 Review
- Verified buyer
Featured review of Toolsandtimber
- Andrew Tavernor
- 1 Review
- Verified buyer
Great product and first class service
I ordered some oak dowels primarily because of the very competitive pricing.
The dowels arrived extremely promptly and were very well packaged to avoid damage. When I unwrapped them I found out why - they are some of the best quality dowels I have bought (and I have used a lot in the past).
I will certainly use Tools and Timber again and would highly recommend them.
- Simon Farmer
- 1 Review
- Verified buyer
Good quality product and service.
Very happy with the Oak dowels. they arrived well packaged and in the time window suggested. I was kept well informed by email and was very happy with the level of communication. A good quality product with good service, you can't really ask for any more than this!
- oscar
- 1 Review
- Verified buyer
5 stars all the way
delivered next day , superb quality , will be using again
- William sharp
- 1 Review
- Verified buyer
Great service, quick and informative
As above, very quick, and good communication.
- Dinesh Valambhia - Sandywood Furniture Ltd
- 1 Review
- Verified buyer
Nice Friendly Folks - Good advice, superb prices & excellent delivery service !
The team at Tools and Timber are a credit to the wood working industry. They provide a nice friendly approach with excellent knowledge of their products. I found their prices to be most competitive and provided a superb delivery service. They are also very much eco-friendly and seem to be in-tune with ensuring wood preservation facilities are adhered to... If your looking for good for wood service then Tools and Timber are the team to go to... Well done and keep up the good work !
- Steve Simmons
- 1 Review
- Verified buyer
Great service for a small purchase
I purchased a few oak dowels of different sizes, which arrived in darkest Cornwall promptly and are of excellent quantity. A small purchase but I am well impressed.
- NEIL LEONARD
- 1 Review
- Verified buyer
Prompt but wrong!!
I PLACED MY ORDER AT 3PM ON THE FRIDAY AND IT ARRIVED ON THE TUESDAY AT 8 30AM AS MONDAY WAS A BANK HOLIDAY SO IN MY OPINION VERY PROMPT. UNFORTUNATELY THE DOWELS SELECTED FOR DISPATCH WERE THE WRONG SIZE BUT A QUICK PHONE CALL AND REPLACEMENTS WERE ORGANISED FOR A NEXT DAY DELIVERY.
ALL STAFF I SPOKE TO WERE PLEASANT AND HELPFULL.
Reply from Toolsandtimber
Hi Neil, firstly let me say how grateful we are that you have decided to shop from us again! We really value return customers and rely upon people coming back to us.
Let me just say we are very sorry about the mix-up and we will be sending through the new sizes immediately to get to you tomorrow which in total makes a delivery time of 2 business days - still WELL WITHIN THE ESTIMATED DELIVERY TIME!
We always strive to correct mistakes as soon as they occur, whether they are our fault or the fault of a third party. So please rather than judging us by our mistakes, would you judge us by the way we dealt with your order and the service we have given to correct the mistake. Just so you know the entire delivery to you has cost us £24 in total, as we have only charged £5.95 we have definately paid the price for this mistake!!!
Anyway we hope to see you again and apologise for the inconvenience.
Thanks,
Matt
- Mark
- 1 Review
- Verified buyer
Excellent delivery beating expectations
The site is nice to navigate as it responds quickly and everything seems easy to find with enough pictures to coax one into exploring. As I was looking for carving accessories it took a while to spot Wood Carving but hey it is obvious when you know.
The site promises 1-4 days delivery and it arrived next day beating the expectation.
Definitely somewhere I'll buy from again and soon.
- g. doh
- 1 Review
- Verified buyer
easy order/fast delivery
a clear website. I ordered my bessey duoklamps from Toolsandtimber because they were keenly priced. postage was not to expensive and the order arrived three days later. i am very pleased with my new clamps and can recommend Toolsandtimber.
- Hard to please customer
- 2 Reviews
- Verified buyer
An excellent service. Faultless.
Product (lime wood blanks) well finished. Beautifully packed against harm. Arrived earlier than expected. Full marks all round.
- Robin Strachan
- 1 Review
- Verified buyer
- AB
- 1 Review
- Verified buyer
great choice
found the website clear and concise , found exactly what I was looking for , particularly for beginners :)
- Nabeel
- 1 Review
- Verified buyer
Excellent service!
Easy to use website, quick and helpful correspondence, very well packaged, speedy delivery! Highly recommended !!!
- Martin Crowly
- 1 Review
- Verified buyer
great service
a little slow but within time specified
Reply from Toolsandtimber
Hi Martin, glad you received your order on time! We had to machine this one especially for you so it took a little longer than we would like, as you say though still within the 1-4 business days promise!
Hope to see you again.
- Nick Turner
- London, GB
- 1 Review
Great value, great communication, great...
Ordered from these guys for the first time. Arrived far quicker than I expected and faster than anything normally does.
I emailed a question - got a sensible and prompt answer.
Top service - thank you.
- Bernard Hocking
- 1 Review
- Verified buyer
Experts
In fact they are probably better than expert, if that were possible.
- Ian McColm
- 1 Review
- Verified buyer
not ready out the box
First purchase in the [link] range and its not as good as i had hoped. Machine marks on the back are obvious and at this price i was expecting a polished finish. The chisel is sharp though.
Reply from Toolsandtimber
Hi Ian, sorry to read your comments.
We always aim to give the best service possible and as we are one of five Lie Nielsen dealers in the UK we are VERY careful to protect our reputation.
With regard to your issues, Lie Nielsen ships directly from their factory in the USA and then we send their tools out exactly as we receive them. Lie Nielsen produces tools to the highest standard so they can be used out of the box, immediately.
However if you feel that the Lie Nielsen chisel was not as you expected we would be more than happy to issue you a refund.
Regards,
Matt
- John Ansell
- 1 Review
- Verified buyer
Very efficient, I would buy from them again.
The web page was easy to access , email confirming order was sent immediately and goods arrived well packed without damage within the stated time frame. I would have no hesitation in buying from this company again or recommending it to anybody else.
- DJB
- 2 Reviews
- Verified buyer
No hassle purchase.
The website is clear and easy to use. Great product deliverd in a timely fashion. Will cetrainly use again.
- Margaret Hughhes
- 1 Review
- Verified buyer
Excellent service
For a non tech newbie the website was not as easy to work with as I would have liked. However, my query was dealt with very professionally by Matt in sales and the service I received was excellent although I didn't want a standard product.
My items arrived today and they are exactly as I hoped.
Thank you. I shall be back.
- KEN__PARKIN
- 3 Reviews
- Verified buyer
Excellent service
I found toolsandtimber to be very pleasant and competent. My router was competitively priced and delivery was very fast. I would definitely recommend them.
- Mike Taylor
- Inverness, GB
- 1 Review
Top Online Retailer
Ordered a Tormek T3 with free Knife Jig SVM45
Best price in the whole country and with free delivery (and that is not including the free SVM45)!!!!
I stay in Inverness and Free Delivery is unusual and if it is free it usually means Sometime Delivery! This took 26½ hours from confirmation of the order to delivery – Excellent *****
Good to see a company who are honest and are not profiteering from the cost of delivery to the North of Scotland…… Inverness is on the mainland not in the Isles as a lot of companies believe.
Top Online Retailer
- Andrew King
- 1 Review
- Verified buyer
Next day service
Apart from a small issue with the website order system, which was sorted with Matt from IT, it all went fine.
Reply from Toolsandtimber
Thanks Andrew, pleasure to speak to you!
With regards to the small issues you experienced on the site we had just setup a new system for our dowels, thankfully we have now ironed out all issues. Thanks for bearing with us!
Matt
- Pip
- 1 Review
- Verified buyer
Simple ordering with no hassle
The online ordering system is very simple and easy to use. The prices are good and I've received my order with no problems. I wish they had a greater variety of wood available in the sizes I require as it is hard to find, but this is not really a flaw with the company.
Reply from Toolsandtimber
Hi Pip, we have a huge variety of other woods and sizes available, give us a call on 01768 891445 and we'd be happy to discuss your requirements.
- Customer
- 1 Review
- Verified buyer
- Richard Wood
- 1 Review
- Verified buyer
Delivered next day !
Very easy to order on-line , cheapest by far and delivered the next day , what else could you ask for . Will use again .
- Glen D
- 1 Review
- Verified buyer
Great price, Great product, Great service
Very very happy with the product, quality in every way. Delivery was speedy (ordered at 6pm Wednesday and arrived Friday morning) I couldn't ask for more..
I would definatley recommend to a friend and already have.
- james
- 1 Review
- Verified buyer
excellent service
These guys run a very professional and friendly service. Highly recommended, a service that you can be guaranteed will meet your needs.
- P
- 1 Review
- Verified buyer
Quick and efficient products good quality
Used this company twice now to buy oak dowels, both times they've arrived quickly and in good condition. Have had no problems at all.
- Terence Aston
- 1 Review
- Verified buyer
Wooden go anywhere else for tools or wood!
Have had a few dealings and purchased woodturning related items from Toolsandtimber and found the service and quality of good second to none. Would highly recommend Toolsandtimber for all your woodworking requirements.
- andrew
- 1 Review
- Verified buyer
Fast super efficient service
Needed hardwood perches for my parrot
Only pine available locally
The site was user friendly quickly delivered
And well packaged also nice to see companies
With good after sales ethos
Well done
- Alexander
- 1 Review
- Verified buyer
excellent service
I wanted some oak dowelling and their website was excellent and the delivery was excellent - in two days. And quality good. I would definitely use them again
- william
- Cirencester, GB
- 1 Review
Unbeleivable service!
I ordered some wood carving tools late on Friday and they arrived early on Monday morning .excellent service! The website is simplicityi itself to use
- nicola
- 1 Review
- Verified buyer
Fantastic service!!!!!!!!!!!
Ordered extractor at lunchtime and arrived next morning before 9.30, really impressed, would definately recommend this company and use them again.
- Brendan
- 1 Review
- Verified buyer
Top notch service
Friendly, efficient and knowledgeable staff, order arrived before noon on the following day. I wish all retailers were this good. I'll definitely be using Toolsandtimber again.
- Phil
- 1 Review
- Verified buyer
Excellent product, excellent service
I've been looking for a reliable supply of good quality 1" dowel for months and now I've found it.
Prompt delivery and first rate product what more could I ask!
- Customer Kate
- 1 Review
- Verified buyer
fast delivery and just as discribed
Tools perfect really well packed and delivered so quick thought it was something else!!! Would recommend site and tools. Very happy with my new carving tools.... watch out any wood!!
- Roger
- 1 Review
- Verified buyer
excellent service
Due to an inadequate description by the manufacturer I ordered £66 worth of parts which turned out not to fit my machine. I rang G & S who simply said 'Send them back" and gave me an immediate refund.
- Aaron
- 1 Review
- Verified buyer
good fast service
ordered item bank holiday monday item arrived wednesday great service cheers
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Toolsandtimber
Contact information
CA11 0HA
United Kingdom
