I recently bought several blanks for woodturning from G&S. They arrived promptly and were safely packed. The blanks were well prepared and the wood was dry so that it didn't change shape significantly after I'd turned it. There were no splits or worm holes.
I have ordered from them before and shall again as I know that what they send will be right. It's just a shame that they don't have a wider choice of timber yet (nudge, nudge!) but what they do have is worth getting. Having bought from two other suppliers and had troubles with worm holes, splits and damp wood, I know I'm safe with G&S. Thanks, guys!
I ordered a piece of dowel which arrived after breakfast the next morning.
The wood is of first class quality and I am well pleased.
I placed the order on the 3rd. The web site was easy to navigate and logical. My order was dispatched on the 5th, and I received a well wrapped parcel on the 6th.
I can't comment on post-delivery customer service as I had no problems.
The only reason I didn't give 5* was that my mobile number was printed on the parcel. I can understand why, but I don't like it.
Having never ordered anything like this online (oak dowels) i wasn't sure what to expect.
The order completion was friction free and the goods arrived well packed and undamaged on the stated day.
If they treat a small order like this then I will certainly consider using G&S Specialist Timber again.
After searching online for hours "G&S Specialist Timber" was the cheapest service found, with a remarkably low postage compared to others.
Timber product took 3 working days to arrive, in perfect condition as it arrived in plenty of protective packaging.
Highly recommended service.
I found these perfect Anvil cottage lever handles at G&S. Their website is easy to use, their prices are very competitive, delivery is really quick and they let you know that your order is on its way. I'll use them again and would recommend them to others.
Easy to order, reasonable price, super fast delivery.
Loved that I got a text saying what time my delivery was expected.
Only one negative - thought the delivery charge was a little on the expensive side.
Might recommend that Tools and Timber get some advertising about providing lime blanks as they seem to be quite hard to get hold of in the UK and I only found them here by a lot of searching.
It was a pleasure buying my tools from G&S Specialist Timber!
I had a question before placing my order which was answered on the phone nicely.
The processing then of my order was very prompt and fast. I received my items the following day!
Very polite and efficient people, great prices and fast delivery.
I couldn't ask for anything else!
Good pre-sales advice by phone, even for a small order. Despatch and delivery in good time. Goods (Hardwood dowels) as described on website.
After checking available stock I ordered a specific plane through the website. I needed a three day delivery. I was contacted shortly after to tell me that there was an error with the system and that Plane was not in stock offering a full refund with apology.
This was a leaving gift for a colleague so the specific plane wasn't that important so they managed to find me a suitable alternative and also ship it on an overnight delivery at no additional cost.
I now have the plane and my colleague will be presented with it tomorrow. Excellent customer service!
I wanted to buy a Jet 10-20 drum sander and G&S Specialist Timber were the ones that had the best price including shipping so I ordered from them. After a few days I get an email that they are unaccustomed to deliver abroad and they
wanted Additional £100 for delivery. When I decided to cancel the purchase it took a while to get my money back.
Before the purchase, I had asked a question using their "Contact Us" form, but I got no response.
They need to fix the following:
* Respond to questions sent to them ("Contact Us" form)
* Correct shipping charge for deliveries abroad
* Faster feedback
I really rate these guys as know what they're talking about. They have great product knowledge and I feel very confident with the advice given...especially important when you're a complete novice like me. This is why I shop with them on a regular basis.
Lightning fast delivery (less than 24 hours), with good quality timber packed with care, so it arrived in perfect condition. I will use this company again and heartily recommend them.
The order was placed and a status report of order receipt, packaging and shipment was received as each stage of the process was completed. This helped me to know when to expect delivery and it arrived just as expected. I couldn't wich for any better service.
Brilliant. Incredibly helpful, friendly service combined with expert knowledge. They went out of their way to meet my request and my order arrived quickly and very well pack. A real pleasure to deal with. Thank you.
Great website, great selection of tools and timber, with prompt service using sensible couriers, and faultless product when it arrives. Will use G&S for as much as possible in the future.
I ordered Beech wood dowel rods on the Sunday and they arrived on the Tuesday ! Excellent price, service and follow up. I can not recommend Tools and Timber highly enough and I will be returning again.
Many Thanks :o)
I ordered the G-Sharp chisel sharpener from Tools and Timber; it arrrived very promptly, and has proved to be just as good as it's made out to be. Highly recommended, and I wouldn't hesitate to buy from Tools and Timber again, and probably will
G&S Timber really have got it together. I buy ash dowels from them for making lances for mounted skill at arms. They always choose straight grained timber for me and my clients have not been dissapointed. Delivery times have improved as have costs since they have purchased new machinery so they cannot be faulted. My only gripe is that since they have made ordering on-line so easy I do miss talking to the guys to place my order. Having said that I am rather old fashioned and make lances.
My small (for a commission) order arrived today, it could have been packaged in a lot less bubble wrap and still have got here unscathed but that's a minor thing, just rather wasteful of Bubble wrap; but the product, appears to be good quality and as expected, I start work on it tomorrow without any doubts.
Is it me or is asking for feedback before the product has arrived as they did, just a bit too pushy?
Excellent service from a company I have never dealt with before. Even though the product is currently out of stock (I knew this when I made the purchase) Matt has been honest and given me a realistic expectation of an expected delivery date. I am confident that he will do all he can to meet this expectation, and keep me informed along the way!
The order process was simple, and the periodic messages were humorous but pertinent. The email confirmations were informative and complete. All in all the whole purchase was very enjoyable
After trolling thru many sites ,mostly american ",where you get anything craving related" i came across tools and timber ,as if by magic there was what i was looking for,manageable and affordable pieces of lime wood,order place and order received promptly,Once i have used this lot ,i will certainly be placing further orders,thank you tools and timber.
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