G&S Specialist Timber reviews

G&S Specialist Timber reviews

Excellent
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Good accurate service

Items delivered as ordered within expected timescales. Only downside was that I was a bit surprised to be asked to rate the service before receiving the goods! But I'd happily use you again.
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CONFIDENT TO RECOMMEND

I am learning to carve and I ordered various sized lime blanks Tuesday p.m. they arrived Wednesday late morning, securely packed and of high quality.

First impressions do count and I recommend this supplier without reservation.
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Review by confirmed purchaser

They get it right!

I recently bought several blanks for woodturning from G&S. They arrived promptly and were safely packed. The blanks were well prepared and the wood was dry so that it didn't change shape significantly after I'd turned it. There were no splits or worm holes.

I have ordered from them before and shall again as I know that what they send will be right. It's just a shame that they don't have a wider choice of timber yet (nudge, nudge!) but what they do have is worth getting. Having bought from two other suppliers and had troubles with worm holes, splits and damp wood, I know I'm safe with G&S. Thanks, guys!
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Review by confirmed purchaser

Excellent product and outstanding service (20 hours)

I ordered a piece of dowel which arrived after breakfast the next morning.
The wood is of first class quality and I am well pleased.
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Review by confirmed purchaser

fast and efficient

I placed the order on the 3rd. The web site was easy to navigate and logical. My order was dispatched on the 5th, and I received a well wrapped parcel on the 6th.
I can't comment on post-delivery customer service as I had no problems.
The only reason I didn't give 5* was that my mobile number was printed on the parcel. I can understand why, but I don't like it.
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Review by confirmed purchaser

excellent service, very helpful

excellent service and communication really helpful, phoned by G&S regarding my order, they did everything they could to halp, i will use this company again, thank you for your great service
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Review by confirmed purchaser

Not a shipping order!

Having never ordered anything like this online (oak dowels) i wasn't sure what to expect.
The order completion was friction free and the goods arrived well packed and undamaged on the stated day.
If they treat a small order like this then I will certainly consider using G&S Specialist Timber again.
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Review by confirmed purchaser

Quality product delivered on time

Excellent quality product, will be using G and S again.
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Review by confirmed purchaser

Fast service and quality product

After searching online for hours "G&S Specialist Timber" was the cheapest service found, with a remarkably low postage compared to others.
Timber product took 3 working days to arrive, in perfect condition as it arrived in plenty of protective packaging.
Highly recommended service.
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Review by confirmed purchaser

Quality door handles and service

I found these perfect Anvil cottage lever handles at G&S. Their website is easy to use, their prices are very competitive, delivery is really quick and they let you know that your order is on its way. I'll use them again and would recommend them to others.
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Review by confirmed purchaser

Bloody marvelous

My order was very quickly processed and the courier used was very speedy. And the quality of the 2.4m oak dowel I ordered was better than I was expecting – absolutely stunning – thank you!
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Review by confirmed purchaser

You CAN get the wood!

Exactly what I ordered. Good product, good service, delivery virtually immediate.
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Review by confirmed purchaser

Excellent prompt delivery

Very smooth and trouble free experience.
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Review by confirmed purchaser

Excellent

Easy to order, reasonable price, super fast delivery.

Loved that I got a text saying what time my delivery was expected.

Only one negative - thought the delivery charge was a little on the expensive side.

Might recommend that Tools and Timber get some advertising about providing lime blanks as they seem to be quite hard to get hold of in the UK and I only found them here by a lot of searching.
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Review by confirmed purchaser

Slow and expensive delivery

When paying £5.95 for delivery of six dowels I expect next day delivery, however my order was not dispatched for 2 days.
Won,t be using these people again.
G&S Specialist Timber

Reply from G&S Specialist Timber

Hi Mark, I am dissapointed you have chosen not to communicate with us as requested and post your dissatisfaction here on trustpilot. So let me reply to your concerns

- Postage costs are always something we try to keep as low as possible so we are very disappointed that you feel we have charged you too much.

- As our website states in the terms and conditions we have 1-5 business days to ship your package and your order will be receieved within that time frame.

- Our packing team works exceptionally hard packing orders around the clock so that our customers receive their orders as soon as possible.

Our actual costs for your package were over £5.95 and your order was £16 in total so in fact we absorbed some of the cost to get your package delivered to you quickly at the cheapest price.

We are sorry that you feel you have been let down but we have done everything in our power to get you a quality product at the best price possible.

Kind Regards,

Matt
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Review by confirmed purchaser

Outstanding service

It was a pleasure buying my tools from G&S Specialist Timber!
I had a question before placing my order which was answered on the phone nicely.
The processing then of my order was very prompt and fast. I received my items the following day!
Very polite and efficient people, great prices and fast delivery.
I couldn't ask for anything else!
Highly recommended!
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Review by confirmed purchaser

Excellent first impression and will use the firm again.

Good pre-sales advice by phone, even for a small order. Despatch and delivery in good time. Goods (Hardwood dowels) as described on website.
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Review by confirmed purchaser

Some issue but bent over backwards to put them right.

After checking available stock I ordered a specific plane through the website. I needed a three day delivery. I was contacted shortly after to tell me that there was an error with the system and that Plane was not in stock offering a full refund with apology.

This was a leaving gift for a colleague so the specific plane wasn't that important so they managed to find me a suitable alternative and also ship it on an overnight delivery at no additional cost.

I now have the plane and my colleague will be presented with it tomorrow. Excellent customer service!
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Review by confirmed purchaser

Wrong shipping cost for aborad deliveries

I wanted to buy a Jet 10-20 drum sander and G&S Specialist Timber were the ones that had the best price including shipping so I ordered from them. After a few days I get an email that they are unaccustomed to deliver abroad and they
wanted Additional £100 for delivery. When I decided to cancel the purchase it took a while to get my money back.

Before the purchase, I had asked a question using their "Contact Us" form, but I got no response.

They need to fix the following:
* Respond to questions sent to them ("Contact Us" form)
* Correct shipping charge for deliveries abroad
* Faster feedback
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Review by confirmed purchaser

Perfectively honed service!

I really rate these guys as know what they're talking about. They have great product knowledge and I feel very confident with the advice given...especially important when you're a complete novice like me. This is why I shop with them on a regular basis.

G&S Specialist Timber Details

About this company

Visit G&S Specialist Timber

Contact information

Call us on: 01768 891445
We live here: Snuff Mill Lane, Stainton
CA11 0HA Penrith
United Kingdom

Category

G&S Specialist Timber is ranked 24 out of 86 in the category Construction

G&S Specialist Timber is ranked 43 out of 108 in the category Electrical goods

G&S Specialist Timber is ranked 19 out of 52 in the category Hobby

G&S Specialist Timber is ranked 240 out of 1033 in the category

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