Reply from G&S Specialist Timber
[REPLY]
- Reviews (126)
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- John Dorricott
- 5 Reviews
CONFIDENT TO RECOMMEND
I am learning to carve and I ordered various sized lime blanks Tuesday p.m. they arrived Wednesday late morning, securely packed and of high quality.
First impressions do count and I recommend this supplier without reservation.
- John
- 1 Review
They get it right!
I recently bought several blanks for woodturning from G&S. They arrived promptly and were safely packed. The blanks were well prepared and the wood was dry so that it didn't change shape significantly after I'd turned it. There were no splits or worm holes.
I have ordered from them before and shall again as I know that what they send will be right. It's just a shame that they don't have a wider choice of timber yet (nudge, nudge!) but what they do have is worth getting. Having bought from two other suppliers and had troubles with worm holes, splits and damp wood, I know I'm safe with G&S. Thanks, guys!
- Ian Nixon
- 1 Review
Excellent product and outstanding service (20 hours)
I ordered a piece of dowel which arrived after breakfast the next morning.
The wood is of first class quality and I am well pleased.
- Darren Gilliver
- 2 Reviews
fast and efficient
I placed the order on the 3rd. The web site was easy to navigate and logical. My order was dispatched on the 5th, and I received a well wrapped parcel on the 6th.
I can't comment on post-delivery customer service as I had no problems.
The only reason I didn't give 5* was that my mobile number was printed on the parcel. I can understand why, but I don't like it.
- graham
- 1 Review
excellent service, very helpful
excellent service and communication really helpful, phoned by G&S regarding my order, they did everything they could to halp, i will use this company again, thank you for your great service
- peter
- 1 Review
Not a shipping order!
Having never ordered anything like this online (oak dowels) i wasn't sure what to expect.
The order completion was friction free and the goods arrived well packed and undamaged on the stated day.
If they treat a small order like this then I will certainly consider using G&S Specialist Timber again.
- WOM
- 1 Review
Quality product delivered on time
Excellent quality product, will be using G and S again.
- James M
- 1 Review
Fast service and quality product
After searching online for hours "G&S Specialist Timber" was the cheapest service found, with a remarkably low postage compared to others.
Timber product took 3 working days to arrive, in perfect condition as it arrived in plenty of protective packaging.
Highly recommended service.
- Margaret
- 2 Reviews
Quality door handles and service
I found these perfect Anvil cottage lever handles at G&S. Their website is easy to use, their prices are very competitive, delivery is really quick and they let you know that your order is on its way. I'll use them again and would recommend them to others.
- Ross
- 1 Review
Bloody marvelous
My order was very quickly processed and the courier used was very speedy. And the quality of the 2.4m oak dowel I ordered was better than I was expecting – absolutely stunning – thank you!
- Les
- 1 Review
You CAN get the wood!
Exactly what I ordered. Good product, good service, delivery virtually immediate.
- Chris
- 3 Reviews
- Alice
- 1 Review
Excellent
Easy to order, reasonable price, super fast delivery.
Loved that I got a text saying what time my delivery was expected.
Only one negative - thought the delivery charge was a little on the expensive side.
Might recommend that Tools and Timber get some advertising about providing lime blanks as they seem to be quite hard to get hold of in the UK and I only found them here by a lot of searching.
- Mark
- 1 Review
Slow and expensive delivery
When paying £5.95 for delivery of six dowels I expect next day delivery, however my order was not dispatched for 2 days.
Won,t be using these people again.
Reply from G&S Specialist Timber
- Postage costs are always something we try to keep as low as possible so we are very disappointed that you feel we have charged you too much.
- As our website states in the terms and conditions we have 1-5 business days to ship your package and your order will be receieved within that time frame.
- Our packing team works exceptionally hard packing orders around the clock so that our customers receive their orders as soon as possible.
Our actual costs for your package were over £5.95 and your order was £16 in total so in fact we absorbed some of the cost to get your package delivered to you quickly at the cheapest price.
We are sorry that you feel you have been let down but we have done everything in our power to get you a quality product at the best price possible.
Kind Regards,
Matt
- Pavlos
- 1 Review
Outstanding service
It was a pleasure buying my tools from G&S Specialist Timber!
I had a question before placing my order which was answered on the phone nicely.
The processing then of my order was very prompt and fast. I received my items the following day!
Very polite and efficient people, great prices and fast delivery.
I couldn't ask for anything else!
Highly recommended!
- Ian
- 1 Review
Excellent first impression and will use the firm again.
Good pre-sales advice by phone, even for a small order. Despatch and delivery in good time. Goods (Hardwood dowels) as described on website.
- Jon
- 1 Review
Some issue but bent over backwards to put them right.
After checking available stock I ordered a specific plane through the website. I needed a three day delivery. I was contacted shortly after to tell me that there was an error with the system and that Plane was not in stock offering a full refund with apology.
This was a leaving gift for a colleague so the specific plane wasn't that important so they managed to find me a suitable alternative and also ship it on an overnight delivery at no additional cost.
I now have the plane and my colleague will be presented with it tomorrow. Excellent customer service!
- Stefan
- 1 Review
Wrong shipping cost for aborad deliveries
I wanted to buy a Jet 10-20 drum sander and G&S Specialist Timber were the ones that had the best price including shipping so I ordered from them. After a few days I get an email that they are unaccustomed to deliver abroad and they
wanted Additional £100 for delivery. When I decided to cancel the purchase it took a while to get my money back.
Before the purchase, I had asked a question using their "Contact Us" form, but I got no response.
They need to fix the following:
* Respond to questions sent to them ("Contact Us" form)
* Correct shipping charge for deliveries abroad
* Faster feedback
- Tony M
- 2 Reviews
Perfectively honed service!
I really rate these guys as know what they're talking about. They have great product knowledge and I feel very confident with the advice given...especially important when you're a complete novice like me. This is why I shop with them on a regular basis.
- Red to the bone
- 2 Reviews
Fabulous Service, Quality Products, Reasonable prices
Lightning fast delivery (less than 24 hours), with good quality timber packed with care, so it arrived in perfect condition. I will use this company again and heartily recommend them.
- Chris
- 1 Review
Excellent and speedy service.
The order was placed and a status report of order receipt, packaging and shipment was received as each stage of the process was completed. This helped me to know when to expect delivery and it arrived just as expected. I couldn't wich for any better service.
- algirdas
- 1 Review
Nice to have business with you
Item was better then I expected.Very quick delivery.Top quality.
- Jonathan Lane-Smith
- 1 Review
If only everyone was like this
Brilliant. Incredibly helpful, friendly service combined with expert knowledge. They went out of their way to meet my request and my order arrived quickly and very well pack. A real pleasure to deal with. Thank you.
- James
- 1 Review
A company I could work with and will do so again
Great website, great selection of tools and timber, with prompt service using sensible couriers, and faultless product when it arrives. Will use G&S for as much as possible in the future.
- Chris
- 1 Review
Exceptional Service
Quick, well packaged delivery. Customer service was excellent. I would be happy to recommend shopping with G&S to others.
- Gareth
- 1 Review
Excellent
Expensive tools were delivered promptly and suitably packaged.
Very good service. I will use them again, and recommend this company.
- Bill
- 2 Reviews
Right goods, right price and right on time.
G&S Speciaist Timber did everything right and I got just what I wanted from them.
- philip
- 1 Review
- Keith
- 1 Review
I certainly wasn't 'Beeched' using Tools and Timber !
I ordered Beech wood dowel rods on the Sunday and they arrived on the Tuesday ! Excellent price, service and follow up. I can not recommend Tools and Timber highly enough and I will be returning again.
Many Thanks :o)
- Paul
- 1 Review
To notch service from this seller
I ordered the G-Sharp chisel sharpener from Tools and Timber; it arrrived very promptly, and has proved to be just as good as it's made out to be. Highly recommended, and I wouldn't hesitate to buy from Tools and Timber again, and probably will
- CarolBT
- 1 Review
Excellent service
Delivery first class, product first class - I hope anyway - this is a birthday present for my husband - so it looks lovely
- Brian
- 1 Review
Faultless and speedy service
Thoroughly recommend this company for its products and service
- David Small
- 2 Reviews
Fast Service, Great Products
G&S Timber really have got it together. I buy ash dowels from them for making lances for mounted skill at arms. They always choose straight grained timber for me and my clients have not been dissapointed. Delivery times have improved as have costs since they have purchased new machinery so they cannot be faulted. My only gripe is that since they have made ordering on-line so easy I do miss talking to the guys to place my order. Having said that I am rather old fashioned and make lances.
- Mark
- 2 Reviews
Excellent service
Cannot find fault, the website is simple and easy to use. The ordering process went smoothly and the goods were delivered within a couple of days. Would happily recommend G&S Specialist Timber :)
- Andrew March
- 1 Review
My Oak packaged as if it were Balsa
My small (for a commission) order arrived today, it could have been packaged in a lot less bubble wrap and still have got here unscathed but that's a minor thing, just rather wasteful of Bubble wrap; but the product, appears to be good quality and as expected, I start work on it tomorrow without any doubts.
Is it me or is asking for feedback before the product has arrived as they did, just a bit too pushy?
Reply from G&S Specialist Timber
Glad you were happy with your order!
- Matthew
- 1 Review
Good personal service from Matt who called me to keep me informed of my purchase delivery date
Excellent service from a company I have never dealt with before. Even though the product is currently out of stock (I knew this when I made the purchase) Matt has been honest and given me a realistic expectation of an expected delivery date. I am confident that he will do all he can to meet this expectation, and keep me informed along the way!
- Warren Green
- 1 Review
Service that made me smile but with a serious result
The order process was simple, and the periodic messages were humorous but pertinent. The email confirmations were informative and complete. All in all the whole purchase was very enjoyable
- john o'connor
- 3 Reviews
One of the best sites for wood carving timber
After trolling thru many sites ,mostly american ",where you get anything craving related" i came across tools and timber ,as if by magic there was what i was looking for,manageable and affordable pieces of lime wood,order place and order received promptly,Once i have used this lot ,i will certainly be placing further orders,thank you tools and timber.
- Neil Mroz
- 2 Reviews
Superb Service !!!!!!!!
Brilliant place to get stuff online. Fast delivery, wrapped well, friendly and great quality.
Go on..............................see for yourself.
- Hilary Wilson
- 3 Reviews
Excellent service
They were very helpful and the items arrived as promised.
