Reply from G&S Specialist Timber
[REPLY]
- Reviews (126)
- Keith Spencer
- 1 Review
Excellent, Fast Service
My first order, was just 4 pieces of wood for carving, I placed my order and could not believe the fast delivery time, the bloks were of a good quality and well packaged,this was my first of many orders to come in the future
- Richard Morris
- 1 Review
Quick service. Next day delivery on time.
I needed a oak dowel quickly as I was on site and at a good price. This company delivered on both counts.
The 25mm oak dowel could have been smoother as a little rough. Needed a good sand hence only 4 stars.
- J Laughton
- 2 Reviews
Great Service and product.
Good quality item, well wrapped and quick delivery.
- John Jessup
- 1 Review
A fast service supplying a quality product
The website is good with a very good product range at reasonable prices, delivery is very fast & the product when received is of a very high quality, my only criticism is that the check out is a little long winded.
- Will Evans
- 2 Reviews
Fantastic service, could not be better.
My order was delivered in perfect order in less than 24hrs. I was very plesently surprised when it turn before lunch the next day.
Many thanks
Regards
Will Evans
- David Cargill
- 1 Review
- Matt Summers
- 1 Review
Excellent service and product
the website is very easy to use, and provided all the info I needed. the order was delivered promptly, and was of very good quality
- PETE
- 3 Reviews
Brilliant service and goods
Just as ordered and very quick plus at a good price
- Neil Carter
- 1 Review
G & S Specialist Timber.....Wow!!!
If all online buying was as efficient and painless, life would be a marvel. As I get older I'm doing more and more of it. In preparation to retiring in 2013 I have taken up wood carving.
G&S's stocks of carving quality timber is good and is developing, one thing is for certain, this customer will be coming back for more.......KEEP IT UP G & S !!!
- Len barnard,(barny)
- 1 Review
could not ask for better.
It,s a pity all online shopping, is not this good.
thank you,
barny.
- Emma Cook
- 1 Review
Reasonable Prices, Super Fast Shipment
The only slight query we have had with this order is that the dowels were shown as 12.7mm so our job was prepared for this size. In actuality the size was only 12mm therefore causing rectification with the job in hand.
Reply from G&S Specialist Timber
Sorry that you weren't 100% satisfied with your dowels, they are all individually checked before they are shipped but inevitably sometimes mistakes occur.
Can you give us a call on 01768 891445 so we can find your order and attempt to find out what happened?
Thanks,
Matt
- David Campbell
- 1 Review
- Simon Farmer
- 2 Reviews
Good quality product and service.
Very happy with the Oak dowels. they arrived well packaged and in the time window suggested. I was kept well informed by email and was very happy with the level of communication. A good quality product with good service, you can't really ask for any more than this!
- Andrew Tavernor
- 2 Reviews
Great product and first class service
I ordered some oak dowels primarily because of the very competitive pricing.
The dowels arrived extremely promptly and were very well packaged to avoid damage. When I unwrapped them I found out why - they are some of the best quality dowels I have bought (and I have used a lot in the past).
I will certainly use Tools and Timber again and would highly recommend them.
- oscar
- 1 Review
5 stars all the way
delivered next day , superb quality , will be using again
- William sharp
- 1 Review
Great service, quick and informative
As above, very quick, and good communication.
Nice Friendly Folks - Good advice, superb prices & excellent delivery service !
The team at Tools and Timber are a credit to the wood working industry. They provide a nice friendly approach with excellent knowledge of their products. I found their prices to be most competitive and provided a superb delivery service. They are also very much eco-friendly and seem to be in-tune with ensuring wood preservation facilities are adhered to... If your looking for good for wood service then Tools and Timber are the team to go to... Well done and keep up the good work !
- Steve Simmons
- 1 Review
Great service for a small purchase
I purchased a few oak dowels of different sizes, which arrived in darkest Cornwall promptly and are of excellent quantity. A small purchase but I am well impressed.
- NEIL LEONARD
- 1 Review
Prompt but wrong!!
I PLACED MY ORDER AT 3PM ON THE FRIDAY AND IT ARRIVED ON THE TUESDAY AT 8 30AM AS MONDAY WAS A BANK HOLIDAY SO IN MY OPINION VERY PROMPT. UNFORTUNATELY THE DOWELS SELECTED FOR DISPATCH WERE THE WRONG SIZE BUT A QUICK PHONE CALL AND REPLACEMENTS WERE ORGANISED FOR A NEXT DAY DELIVERY.
ALL STAFF I SPOKE TO WERE PLEASANT AND HELPFULL.
Reply from G&S Specialist Timber
Let me just say we are very sorry about the mix-up and we will be sending through the new sizes immediately to get to you tomorrow which in total makes a delivery time of 2 business days - still WELL WITHIN THE ESTIMATED DELIVERY TIME!
We always strive to correct mistakes as soon as they occur, whether they are our fault or the fault of a third party. So please rather than judging us by our mistakes, would you judge us by the way we dealt with your order and the service we have given to correct the mistake. Just so you know the entire delivery to you has cost us £24 in total, as we have only charged £5.95 we have definately paid the price for this mistake!!!
Anyway we hope to see you again and apologise for the inconvenience.
Thanks,
Matt
- Mark
- 1 Review
Excellent delivery beating expectations
The site is nice to navigate as it responds quickly and everything seems easy to find with enough pictures to coax one into exploring. As I was looking for carving accessories it took a while to spot Wood Carving but hey it is obvious when you know.
The site promises 1-4 days delivery and it arrived next day beating the expectation.
Definitely somewhere I'll buy from again and soon.
- g. doh
- 1 Review
easy order/fast delivery
a clear website. I ordered my bessey duoklamps from Toolsandtimber because they were keenly priced. postage was not to expensive and the order arrived three days later. i am very pleased with my new clamps and can recommend Toolsandtimber.
- Hard to please customer
- 4 Reviews
An excellent service. Faultless.
Product (lime wood blanks) well finished. Beautifully packed against harm. Arrived earlier than expected. Full marks all round.
- Robin Strachan
- 1 Review
- AB
- 1 Review
great choice
found the website clear and concise , found exactly what I was looking for , particularly for beginners :)
- Nabeel
- 1 Review
Excellent service!
Easy to use website, quick and helpful correspondence, very well packaged, speedy delivery! Highly recommended !!!
- Martin Crowly
- 1 Review
great service
a little slow but within time specified
Reply from G&S Specialist Timber
Hope to see you again.
- Nick Turner
- London, GB
- 1 Review
Great value, great communication, great...
Ordered from these guys for the first time. Arrived far quicker than I expected and faster than anything normally does.
I emailed a question - got a sensible and prompt answer.
Top service - thank you.
- Bernard Hocking
- 1 Review
Experts
In fact they are probably better than expert, if that were possible.
- Ian McColm
- 1 Review
not ready out the box
First purchase in the [link] range and its not as good as i had hoped. Machine marks on the back are obvious and at this price i was expecting a polished finish. The chisel is sharp though.
Reply from G&S Specialist Timber
We always aim to give the best service possible and as we are one of five Lie Nielsen dealers in the UK we are VERY careful to protect our reputation.
With regard to your issues, Lie Nielsen ships directly from their factory in the USA and then we send their tools out exactly as we receive them. Lie Nielsen produces tools to the highest standard so they can be used out of the box, immediately.
However if you feel that the Lie Nielsen chisel was not as you expected we would be more than happy to issue you a refund.
Regards,
Matt
- John Ansell
- 1 Review
Very efficient, I would buy from them again.
The web page was easy to access , email confirming order was sent immediately and goods arrived well packed without damage within the stated time frame. I would have no hesitation in buying from this company again or recommending it to anybody else.
- DJB
- 2 Reviews
No hassle purchase.
The website is clear and easy to use. Great product deliverd in a timely fashion. Will cetrainly use again.
- Margaret Hughhes
- 1 Review
Excellent service
For a non tech newbie the website was not as easy to work with as I would have liked. However, my query was dealt with very professionally by Matt in sales and the service I received was excellent although I didn't want a standard product.
My items arrived today and they are exactly as I hoped.
Thank you. I shall be back.
- KEN PARKIN
- 3 Reviews
Excellent service
I found toolsandtimber to be very pleasant and competent. My router was competitively priced and delivery was very fast. I would definitely recommend them.
- Mike Taylor
- Inverness, GB
- 1 Review
Top Online Retailer
Ordered a Tormek T3 with free Knife Jig SVM45
Best price in the whole country and with free delivery (and that is not including the free SVM45)!!!!
I stay in Inverness and Free Delivery is unusual and if it is free it usually means Sometime Delivery! This took 26½ hours from confirmation of the order to delivery – Excellent *****
Good to see a company who are honest and are not profiteering from the cost of delivery to the North of Scotland…… Inverness is on the mainland not in the Isles as a lot of companies believe.
Top Online Retailer
- Andrew King
- 1 Review
Next day service
Apart from a small issue with the website order system, which was sorted with Matt from IT, it all went fine.
Reply from G&S Specialist Timber
With regards to the small issues you experienced on the site we had just setup a new system for our dowels, thankfully we have now ironed out all issues. Thanks for bearing with us!
Matt
- Pip
- 1 Review
Simple ordering with no hassle
The online ordering system is very simple and easy to use. The prices are good and I've received my order with no problems. I wish they had a greater variety of wood available in the sizes I require as it is hard to find, but this is not really a flaw with the company.
Reply from G&S Specialist Timber
- Customer
- 1 Review
- Richard Wood
- 1 Review
Delivered next day !
Very easy to order on-line , cheapest by far and delivered the next day , what else could you ask for . Will use again .
- Glen D
- 1 Review
Great price, Great product, Great service
Very very happy with the product, quality in every way. Delivery was speedy (ordered at 6pm Wednesday and arrived Friday morning) I couldn't ask for more..
I would definatley recommend to a friend and already have.
- james
- 1 Review
excellent service
These guys run a very professional and friendly service. Highly recommended, a service that you can be guaranteed will meet your needs.
