Item never received, they say they have delivered and say they have proof of signature.. As we have never received this item, this is untrue. Something must be wrong, as otherwise they would let us have of copy of POD.. PAYPAL very unhelpful and easily misguided to close a dispute without proper investigation, surely both parties should walk away HAPPY, this definately is not the case. DO NOT USE THIS COMPANY... funny how you do not get normal email, asking you to leave feedback... DISGRUNTLED CUSTOMER, WITH NO BATTERY..... and this is only way to leave FEEDBACK.
This company comes across as being in the UK but are in fact in CHINA. They sell LAPTOP BATTERIES to their customers and take payment using PAYPAL, very secure we all think. For the most of us that receive batteries, eventually, that look like the originals and are not recognised by the laptops we are putting them into. Our first reaction was to start a dispute with PAYPAL to get my money back, as the website claims to be happy to do. Paypal came back to me and stated if I post this battery back to china using a tracking service I would get a full refund. The cost of sending it to china would have outweighed the initial cost of the battery by 3 times, hence where they get to keep their money. The majority of us would just dismiss the case with paypal. Telephone the freephone number to paypal who agreed that the company are using royal mail to advertise their postage, who we know do not ship lithium batteries anywhere in the world, and issued me with a complete refund.
I ordered a Toshiba laptop battery from Top Battery and like others discovered these mainly bad reviews after receiving my paypal email with the name Xianghua Luo. My first reaction was to ring my bank and cancel the transaction but decided to give them the benefit of the doubt and wait to see what happened. I'm glad I did... the battery arrived within a week from a UK warehouse, well packaged and with safety instructions. I've now been using the battery for about 2 months and to date have had no problems. Not sure whether I'm just lucky to be one of what appears to be the rare satisfied customers or whether it's just that happy customers don't write reviews but I'm extremely pleased with the service and would buy from them again.
OK. Where do I start?
No replies to e-mails to get tracking number and to find out if it had even been sent.
Battery was faulty when it finally arrived...
No replies to e-mails that the battery was faulty.
When I escalated through PayPal they suddenly responded! Even through the PayPal Claim procedure their responses were slow, inane and rubbish - I think they were trying to delay to get me to go away. They even suggested their website was wrong because I ordered the wrong part....but it was my fault!!!
In the end, to get my money refunded for a FAULTY item, they wanted me to return the item to CHINA!! I'm sure the same would be a requirement with any WARRANTY claim too so is there REALLY a 3 Year Warranty worth having???? I think not.
PayPal were brilliant and sorted this out for me which I am very grateful for. It is worth calling if you have a problem and speak to an Agent.
stay away - poor customer service no contact details to chase and emails very poor. unable to get anywhere with them luckily I paid with paypal so they don't have card details. now trying to get refund
One star for not delivering what I'd paid for. The order had gotten 'lost' during transport, but I think it was never sent. After three weeks waiting in vain, I contacted the seller and they refunded me within 24 hrs. For that, they get the second star.
Apparantly this is a Hong Kong-based company with a very shady reputation and using a shady tactic of employing a .co.uk domain name. I'm not convinced that there is "malicious intent" though, just amateuristic business practice.
Lap top battery ordered and accepted high postage as assumed would be prompt reliable delivery. Week went by no battery. Emailed for information and I was told to 'Take it Easy' . No reputable company would ever say that to a customer. I have cancelled order.
I bought a battery from top-battery.co.uk and it was faulty. I only discovered it was a Chinese company when they took payment as the website and confirmation email do not give an address. The seller asked me to return the battery to China at my expense in order to get a replacement or refund. They eventually offered to send a replacement for a postage cost of £5. I refused this as I lost confidence in their ability to send a working battery and I asked for a refund which they would not give without returning the battery to China. After 18 emails they eventually agreed to refund the cost of the battery less the shipping cost.
I purchased a battery from them in January 2013 and at first everything seemed great until this morning... My husband turned his laptop on and immediately smelled burning. He picked his laptop up to find flames coming out of the battery! This has completely damaged his computer, which is no longer useable!
Worse still if he had been using the laptop on his knee, I hate to think what would have happened, or if a child had been using the laptop. This could have easily escalated to something more serious. Luckily my husband was there when it happened so was able to act quickly, the next person might not be so fortunate.
Neither trading standards nor PayPal seem to be able to do anything about it as they are not a UK company as they claim, so I have now reported it to Watchdog. Someone needs to alert the public about these corrupt foreign sellers!
A week after this first happened, I have finallly got some of my money back, but only £15, less PayPal costs, making a total of £14.06. When I asked top-battery why so little, their reply was bacause I can't send it back! It was supposed to be guaranteed for 3 years and I have provided photographic evidence of the burnt out battery and reminded them of the seriousness of this incident. Thank goodness no-one was seriosuly hurt of worse. As it is, it has cost us £420 to replace the laptop!! I have now resorted to reporting this to the Chinese Embassy as I don't know what else to do. It is so wrong that these foreign companies can trade under the pretence of being UK based and offering full guarantees, etc, when in reality they are not, and no one has the power to stop them. Maybe we need to wait until someone is seriously injured or killed. Perhaps then someone might stop and listen to us!
Sent for replacement laptop Battery for my HP laptop the website stated 5 days
took over 6 weeks tracked it but very slow Battery arrived today just charging it now so i cant comment on quality but if you can buy in UK do so Update on review Battery very good keeps charge very happy so i will give rating a few more stars
After purchasing a battery for my laptop and realising the company weren't in the UK and having read some of the reviews on here, I was actually really worried that either I wasn't going to receive the battery or I would receive it but it would be the wrong one. I was delighted to receive the battery and it is exactly as the description on their website. The only thing that I think the company need to do is to send out an email when the product has been despatched and that lets the customers know that their purchase is on it's way. I emailed the company after 5 days and they replied straight away with a tracking number which was great! All in all I great purchase! Thank you.
Purchased a laptop battery for my Sony Laptop. It arrived but was wrong spec. Plugged it into laptop but it didnt charge. What followed was 10 days of emails between me and their sales email address where each time that asked me to do various things. I repeatedly asked for a refund and each time they came back with something else to "try". This was pure delaying tactics to avoid paying a refund. The last thing they sent me was a link to a website to download and install a Sony BIOS patch. Stupidly I installed the "Patch" and this screwed up my laptop and it doesnt even work now.
So now I have a faulty battery and a non-working laptop thanks to these scammers. AVOID AVOID AVOID.
Just wasted a lot of time ordering a battery that was advertised as compatible for a Dell. product fell out of laptop on lifting and couldn't be retained in the unit. Chinese company asked me if i could just keep it as it was too expensive for them to return it to China, then asked if I would send it on to another customer, made me wait against the Distance selling regs for only a partial refund excluding delivery and return charges (despite several emails from me pointing out that as the item didn't comply they should cover both way costs on postage). The regs also said i shouldn't have been kept waiting for a refund until they received it back. I was also asked to pay for trackable postage that cost me more without being refunded. This forced me to get the delivery costs refunded by Paypal and I am now engaging Trading Standards to get the rest of my money back for the return. SO JUST DON"T GO THERE!!
Update to last post
Battery finally arrived today the 22 of March, placed order 9th of February.
Battery works fine charged ok and have run flat and recharged so that part 10 out of 10.
But I do think it’s a shame that the battery company or what ever name they trade under is not more up front and honest on the web site and say that delivery is 6 to 8 weeks not days so that you can make a choice whether or no to use them.
Air lines will not fly batteries as freight that’s why it takes so long to ship from the far east and return goods its road or sea only,
This company claims to be based in the UK; they are NOT. They claim that delivery will be 3-5 working days, then acknowledge the order with a 5-9 working days delivery. Their returns policy is simply lies. They sent completely the wrong item then simply ignored any communication from me. PayPal have been brilliant; they reimbursed me very quickly. To obtain a refund I had to return the item but 'tracked return postage' to China was almost as much as the purchase price of the battery. Chinese customs are 'super strict' and need to contact the consignee; but they are unable to. If Top-Battery refuse to accept delivery I could be charged for return shipment. Just one big headache. Avoid! Avoid! Avoid!
I bought a replacement upgrade battery for my Acer Laptop from this supposedly UK based company, they sent me the wrong battery that in no way met the description on their website. I have tried contacting them and have had no response and now seems I have wasted my money on a completely useless battery. NOTE they do not have any address or contact details only an e-mail address. MY ADVICE IS TO STAY WELL CLEAR OF THIS DODGEY COMPANY!
Ten days ago I ordered a 6600mAh battery for my Dell Inspiron 6000. Like other people I discovered these reviews after receiving my paypal email with the name Xianghua Luo, and was full of trepidation as to what my experience would be. The battery arrived in a week, apparently from a UK warehouse, well packed and with good instructions for maximising the battery life. It fitted perfectly. I have fully charged and discharged it several times, as instructed, and it is working absolutely fine, showing 4 hours life when fully charged to 100%. In a word, I have been completely delighted with my experience of this firm. Price, delivery and product have all been impeccable. Based on my experience, a friend has already followed me and ordered a battery from them for his Dell.
I ordered my battery just before Christmas and it arrived in the new year. Unfortunately, in the interim, the laptop it was meant to work with had blown.
I contacted Sunny who asked me to hold onto the battery for a few days and then asked me to post it to a new customer; at this point I found this site and started reading the reviews with mounting horror and fear.
My fear was unfounded. Sunny was amazing; the consummate professional. I have received a refund of the battery costs and the cost for the postage to the new customer in the UK.
For me, the experience has been painless and has left me confident that if I require a battery in the future; even though the business is in China, I will get a proffesional service.
Highly recommended - just be patient for the delivery.
DO NOT USE. 1st battery faulty sent back after numerous delaying & prevaricating e-mails, 2nd battery received also faulty (suspect it was the 1st one sent back again). 2nd battery returned and partial refund received only after chasing them. Despite 2 promises to refund rest of my money it has not happened. DO NOT USE & DO NOT BELIEVE ANYTHING THEY SAY
Ordered Toshiba Satellite battery, very common you would think, but nothing turned up in the timescale promised. Email suggested it was delayed for 'business season' - whatever that is. Paid via Paypal so raised it through the Resolution Centre and they have found in my favour. They wouldn't have necessarily done that if there wasn't a track record of non-delivery. I still haven't received anything after 6 weeks.
I placed an order with some serious misgivings, given customer feedback, however top-battery came out tops. The item was exactly as ordered, it arrived promptly - less than 24 hours after an email was sent saying it had been dispatched - works perfectly and was extremely competitively priced. I would use this company again.
My replacement laptop battery arrived promptly but it was too large - by only approx 1mm - and I was not going to force it in to the housing! On contacting the company I discovered they were Chinese masquerading as an English setup. My email contact, asked me for a photo of the batteries and then tried to convince me they were the same size, etc. When convinced otherwise he asked me to return the faulty battery but to China not their English 'address'. I then discovered your website and decided that I would be unlikely to get either my postage back (£10-15) or a correct battery so gave up at that point convincing myself that the money I had spent had been worth it for the lessons learnt. I leave you to draw your own conclusions...
Despite their website this is not a UK company - they're in the Far East.
I ordered a high capacity replacement laptop battery. After 8 weeks waiting I emailed and was told '... it must be lost in the post'. They promised to send another immediately but, after another 3 weeks, was told they had sold out and would send an ordinary one and refund the difference. Then they argued about how much to refund.
Eventually received a battery which has worse than the one I was replacing!
These people are dishonest - AVOID THEM AT ALL COSTS.
I bought a product which arrived find. Unfortunately I had to return it, which I soon found out was impossible. My request was replied from a Korean Gmail account telling me the payment had not gone through and that it'd be cancelled - LIES! The payment had gone through so he fell silent when I brought this to his attention, I emailed two or three times after this. Even after threatening legal action the response I got was basically a plea of ignorance; they essentially told me it wasn't their problem and to go away. USE AT YOUR OWN RISK
This company is thoroughly dishonest. I wish I had seen these reviews first. The battery did not work, but they claimed it needed several charges to get to full power so persevere. Still did not work so they said to return it. This was done tracked....But they said they had not got it. Kept asking for the proof of delivery to be sent (which was done) and then stopped responding to emails.........Right after the 45-day period for opening a dispute with PayPal is finished.
It appears to be something that they do frequently looking at the other reviews.
Please, Please, Please don't let them steal from you also.
Order a battery as they had a .uk and Royal Mail insignia. Sent from Far East so Post here in Ireland looking for Vat and handling charge as it came from outside EU. Asked for a Vat receipt but got no answer.
Should not be allowed. Have written to Inland Revenue about Vat so see what happens.
Also written to PayPal.
The battery I bought broke after only 1 week, they then sent me vague emails with stupid suggestions just to try to postpone things and fob me off.
Finally when it came to sending the faulty product back they requested me to send the product back but did not tell me they wouldn't refund me the price of shipping. Never trust these guys it is not worth it. Undoubtedly this will happen to many more people. Horrible customer service, their English is terrible, very difficult to communicate with.
I am a very unhappy customer, such a waste of money.
What's written below still stands, this is a year on update. The battery was pretty much what I expected for the ultra-cheap price - a stopgap. A year after buying it, it still works, but a full charge now lasts about 10 minutes. So my laptop is OK while plugged in, but I can't realistically use it unplugged, although it does give me enough to move from place to place etc. I have had no problems with over heating or some of the other things described on here. For me, the battery is not good quality, but probably, realistically, better quality than I would expect for twenty quid!
I read the reviews on here and had some reservations, but the prices were so low I thought it worth a risk and ordered a battery for my Toshiba Satellite. Despite the .co.uk address, the company is based in Singapore and my battery was shipped from there (the only reason they lose a star - they should be more open about this).
I received an e-mail the same day with a Singapore post tracking number, delivery took a week. The battery is as described (a compatible, not a Toshiba, which I expected for this price). It works and holds charge as described, I went for the cheapest option which lasts for between two and three hours on full charge depending what I'm doing.
I believe the rest of the reviews on this page, looks to me from the other reviews that this is not a rip-off company, just one with poor quality control and poor aftercare if things go wrong.
They are incredibly cheap and you get what you pay for. I thought £20 for a new battery was worth a gamble and for me it paid off.
Summary: Good initial communication, fast delivery, product is as described. Some others don't seem to have been so lucky.
Ordered a battery for my laptop recently, received battery in post, plugged it in and found not working. On closer inspection, found crack on the body.
Informed the company via email as no phone number provided(not even on website). They are asking the same questions again and again, and just delaying it for many weeks now. I am getting nowhere.
The website is misleading, they put royal mail logo and make it look like local company.
Professionalism, customer service/satisfaction is completely disregarded.
Please avoid this company, please save time and money.
but am pleasantly surprised! I placed an order on July 9th which arrived this morning, July 17th. After seeing these reviews I emailed the website for confirmation of shipping as I hadn't received any emails and was very nervous I'd been scammed, but I received a reply within 24 hours. The battery fits perfectly and came almost fully charged. The website could be more transparent about the company's location, but I expected the worst & am very happy with the service and product.
After much research, I ordered a laptop battery from this company, assuming, wrongly, that they were based in the UK. The battery i received (posted from Portsmouth) was nothing like the one I ordered, wrong shape and wrong voltage.
I e-mailed the company to ask for an exchange but their reply was that as they were based in China, I should post the battery on to another customer in the UK and they would then send me a replacement, but they did not say who I was supposed to post the battery to !!!. When I asked why I couldn't send it back to Portsmouth, they said that this was only a warehouse and that I had to post it back to China.
After several more e-mails I agreed to post it to China, (at their request - not tracked !!) this cost me £10.42 postage. I e-mailed them a copy of the postage receipt and asked for the refund of the postage as well as a refund of the battery cost, as I now didn't want a replacement from them.
After about 18 days, I e-mailed to ask about my refund, only to be told that they needed a copy of the postage receipt, I re-sent a copy of this again. Then in desperation I opened a dispute with Paypal, the Company refused the Paypal refund request as they said that they hadn't received the battery back. A few days later I did get the cost of the battery refunded into my Paypal account but no refund of the return postage cost.
I have now e-mailed them a further 5 times requesting the cost of the postage back, each time they reply referring me to their terms and conditions and I have referred them back to the page on their own web site which states that they are liable for return postage costs for incorrectly supplied items. We are now at stalemate and I'm £10.42 out of pocket, but it could have been worse I could have lost the cost of the battery as well.
Never use this company unless you want to risk loosing your money
I admit I took a risk when I decided to buy my battery from here. I read all the reviews about the site and seen that there was quite alot of negative feedback but considering the price I couldn't decline.
It took a week and a half for my battery to come. I've had it for approximately 2 weeks now and it is working fine.
I think the site should be honest and actually tell its customers that the batteries are coming from Singapore. The site displays the royal mail logo and so many customers may be lead to believe that its based in the UK. The delivery is done through some other asian postal service until it gets to the UK (where the royal mail comes in)
Overall I'm very pleased
I purchased a laptop battery, choosing carefully to order exactly to the specification of my laptop make and model.
After a delay in receiving the item, where I was told 'not to worry' via the Paypal Resolution Centre (as none of my emails were answered)the battery was finally delivered
The battery received is more than twice the size of the battery I ordered, and is also not compatible in any way to the make and model of my laptop.
Prior to this review I have requested a refund via Paypal Resolution, so hopefully this will not be as difficult a task for them as it was in sending out a correct battery.
Unfortunately I have had to rate this company with 1 star by default of registering this review.
IF YOU'RE LOOKING TO PURCHASE A REPLACEMENT BATTERY DO NOT USE THIS 'COMPANY'
Like the previous poster, I was sent a battery that did not fit my laptop despite specifying my exact requirements.
I was asked to send the battery on (recorded post) to the next customer and to not worry, I would receive a replacement battery.
I am now without any battery and without my money and top-battery.co.uk have stopped answering any of my emails.
Also BEWARE, they are NOT BASED IN THE UK, despite how the website looks - they are based in HK/China.
AVOID THIS COMPANY AT ALL COSTS!
Initially became worried when paypal said Xianghua Luo as was expecting it to be a company account. I read reviews about problems with replacement batteries and poor customer service and started to become anxious I may have wasted my money. However battery arrived within a couple of days from a warehouse in Portsmouth, very quick service. The battery fit and works well, it's not a branded battery and the website could be a but more clear on this but that didn't overly concern me. I wanted a product and was able to get it quickly. Thank you very much.
I ordered a battery for my Acer Aspire 5735 laptop from Top-Battery on Monday. Since this was a bank holiday, I expected some delay in despatch. I was intrigued to discover that my payment had been made to the Paypal account of Mr Xianghua Luo, and after reading the reviews relating to this gentleman, I assumed I had made a big mistake. Imagine my astonishment when the battery arrived on Wednesday morning, very well packaged, and apparently from a unit on a business park in Portsmouth. The battery fitted my computer perfectly, and appears to be operating as it should. It may be too soon to comment on the quality of the product - time will tell - but I cannot fault the service I have received from Top-Battery. Perhaps I was lucky, or could there be another Xianghua Luo?
I ordered a laptop battery on February 21st 2012 and it arrived on March 19th. It fits and seems to work fine. I was taken in by the website which tries very hard to appear it is a uk based company but it is in fact China or Singapore based. Don't be tempted if you are in a hurry but if time is not imprtant ordering from this company represents good value.
I ordered this battery because it was cheap for ADVENT NETBOOK before I got a battery for my DELL LAPTOP from another dealer and paid a lot a lot of money for it only tor it to last a few months this one took 8 days I did not know until after I had ordered it that it was from abroad but it fits it's bigger has a nice slant I don't know if I was lucky but I'm now going to ordere one for my DELL
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