I ordered a Toshiba laptop battery from Top Battery and like others discovered these mainly bad reviews after receiving my paypal email with the name Xianghua Luo. My first reaction was to ring my bank and cancel the transaction but decided to give them the benefit of the doubt and wait to see what happened. I'm glad I did... the battery arrived within a week from a UK warehouse, well packaged and with safety instructions. I've now been using the battery for about 2 months and to date have had no problems. Not sure whether I'm just lucky to be one of what appears to be the rare satisfied customers or whether it's just that happy customers don't write reviews but I'm extremely pleased with the service and would buy from them again.