After placing order in good faith in May, football kit never arrived. When I asked for refund I was told it was not their policy to issue a refund. I downloaded and filled in the form stating non delivery and posted it off to Thailand. After many e-mails and pleas I eventually got a full refund. So although I never received the kit I was not out of pocket.
The site has a very good choice of products. I found it easy to order and the delivery was timely.
After a 2 month wait I'm still yet to receive my order and the company has stopped responding to my emails. Everything about the website looks like it's UK based until you read about complaints, turns out they aren't. I wish I had read reviews before placing the order because I would have stayed well away, hopefully others don't make the same mistake I did and do some research before they buy.
DO NOT USE THIS COMPANY! It has been a nightmare and judging from all the other comments I've had the same experience. It started off fine at the start you get an email for order received, order in progress, order shipped. After that nothing. Still waiting 15 working days later. I have contacted them and they are sending me a denial of receipt form. So I have complained about this and been told they are not assisting me as I've written a review on this website. Coppy and paste this to your Facebook wall and twitter account so others can be aware of how awful this company really is!
I began to panick thinking that I had been ripped off by the store.I didn't realize that it wasn't a UK store..it took a long time to arrive and my little boy was disappointed that he didn't get the kit for his birthday.but the day after I wrote a review on here the kit arrived .ironic lol but now I have the kit and one happy child.
I ordered a replica top for my son on 13/01/13. After waiting over 3 weeks I contacted them to be told that the parcel couldn't be tracked because was by airmail. I understood this company was based in the UK and its blatantly not. Thus raising concerns as to whether these tops are even genuine. Over 2 months later and only one reply I am no closer to getting the top or my money back. I would not recommend this company
I ordered a kit for my daughter online. I found staff helpfull and efficient. The kit arrived exactly as ordered in just over 1 week.
Wish I had read to blogs before using this company but the website looked good and had a UK address etc. My 10 year old daughter order a printed kit on 26 Dec 2013 using all of her £30.00 Christmas money but it is now Feb 2013 and we have still not received the kit. Whilst I understood there maybe a delay due to Christmas and the Snow it should not take this long (and I'm now wondering if it is a total con an it will never arrive) . After sending ToalKidsKits a number of emails chasing my order I keep being told it will be delivered next week or it takes 5-10 days once it is marked as shipped.- - still no kit AWFUL COMPANY THE WORST ONLINE SHOPPING EXPERIENCE I HAVE EVER HAD BE WARNED.
Sarah - no holding my breath it will ever arrive
I am delighted with my kids football kit and the experience of buying online from TotalKidsKits. Excellent product cheap and fast shipping. Would have absolutely no problem using again. Highly recommended.
My father ordered a football kit for his Grandson via this website around Christmas time 2012. I received a letter today from Nike and the UK Border Force advising me they are going to destroy the football kit that was being sent to my son as it was a fake/counterfeit item. I contacted Totalkidskits via e-mail and asked for a refund as my father was not aware he was ordering fake goods and they advised that it does say in their T&C's the goods are unbranded. 1. my 64 year old father did not read the T&C's in detail, 2. the fact it says unbranded, doesn't signify the goods are fake. You pay full price for the goods and so no reason to suspect this company is selling fake goods. I have contacted Trading Standards and Rogue Traders now about this. Totalkidskits will not provide a refund to my father and so he is now out of pocket whilst the UK Border Force go and destroy the goods.........Please be warned and let everyone you know, know about this rip off company. YOU HAVE BEEN WARNED
Jane Greenall found this review useful
Avoid TotalKidsKits like the plague! My order for a football kit for Christmas for my grandson was placed and acknowledged on December 12, 2012. I have still not received the goods and we have reached February. Countless emails have only brought excuses and promises which have not been met. A closer look at their terms and conditions reveals: “We may amend this website and our services in any way and at any time with or without notice to you.” So they were able to come up with a Dec 3 Christmas order deadline and a 14-day holiday closedown which were not there when the order was made. Failing to meet their 40-day guarantee, I asked for and was promised a refund, but they have not put one through. Fifty days ... and I’ve got nowhere. Do NOT be conned! Wish I could give them no stars!
Ashley Slade found this review useful
Ordered on the second of january, still no kit, and from email correspondence there customer service is shocking!! DO NOT USE THIS COMPANY.........from the reviews below and my own experience i've contacted watchdog and rogue traders, if you want to submit a review to them along with myself contact me at firstname.lastname@example.org......now going out to buy my son's belated birthday present that was suppose to be the Barcelona kit...
Dont use this company. I still havent received a football kit i Ordered in December. I have waited the 40 days for it to be deemed lost and now they arent replying to my emails. Other customers who have been lucky enough to recieve anything from them have said they are shoddy items.
This company is based in Thailand.
Ashley Slade found this review useful
I ordered two kits fopr my grandson's birthday, on 26th September 2012. I gave plenty of time, as his birthday was at the end of October.
Despite several e-mails to them saying I had not received the kits (and their telling me that they had sent another oder) I had still not received them 7 weeks later. I have so foar sent three messages asking for a refund, as I still haven't seen any sign of a kit, and they are simply ignoring me. I have lost over £60!!!
BTW, I have had to rate 1 star, as the review won't go through without a star rating, but I wouldn't give them even 1 star.
I ordered what I thought was a genuine football kit for my sons birthday and waited over a month to get it (unknowingly because it was coming from Thailand). It missed his birthday and when it did eventually arrive, it was a fake and a very bad one at that. So in the end I spent £35 for a really bad fake, which still sits in the bag and then another £35 for the real mccoy from <External link removed>, minus the name and badges but a genuine kit at that.
I ordered 4 sets of kits for my nephews on 14 May 2012, the company started well by updating the process status regularly and "shipped" out on 30 May. As there was no sign of delivery, I chased up on 11 June, they responded instantly and sent out a replacement, promising it would arrive in next two days. It's 14 June and still no sign of the parcels... very disappointing. I will now wait for a full refund!
We ordered 2 childrens football kits from TotalKidsKits.com, both with customised printing. The kits arrive 1 week later and my children were over the moon. The kits are excellent, and look great with the official printing (something we did not expect).
I would have given 5 stars but an email I sent took longer than the 8 hours they state to be answered.
All in all a very good experience and we would recommend them.
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