Reply from Justcloud
[REPLY]
- Reviews (4)
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- Luca Salamone
- Llanddulas, GB
- 5 Reviews
Everything is Extra! Add-on after Add-on...
I am so unhappy with this company and their services. I was initially using dropbox's free account but then I wanted to save more data so I looked around and found JustCloud.
The reviews of JustCloud on Top Ten Reviews I think were great and it seemed like a marvellous back-up solution. I quickly found out that http://www.justcloud.com is NOT the cloud back-up solution for me.
Just Cloud will literally charge you an add-on fee for everything! So, you'll end up paying Just Cloud for a sync folder over 1GB (That comes as standard with a dropbox free account), then you'll pay more to add each computer to the account!! What's the point in having a cloud solution or a sync folder if you have to pay again and again to access the files from another computer!? aaaaarrgghh!
Then if you want to back up a file that's over 1gb you have to do this manually.... and wait for it.....pay for another add-on. Surprise Surprise JustCloud!!!
So needless to say after purchasing the service and paying for 4 licenses for our families PCs and laptops I gave JustCloud a rather annoyed phone call to cancel and get my money back (After only 9 days).
The guy on the phone was actually ok. He tried offering me 70% off my annual fee and really did try to help, but apparently the system would not allow him to refund our extra license add-ons (Which came to a total of about £75) and also I was charged around £15 for cancelling! Hmmm, that makes sense.
So yeah, thanks a lot JustCloud for ripping me off a grand total of around £90. You can imagine the "I told you so" I will now get for the next 10 or more years from my wife because I chose to go with JustCloud over other online cloud storage solutions!
(End of Rant)
Mario Zappavigna found this review useful
- Flemming Jønsson
- 4 Reviews
Unlimited?!? - not even close
I purchased the unlimited account in the expectation of actually being able to create an unlimited backup of the contents on my computer. And yes I did read their product description before purchasing, and found no mention of all the upgrades I would have to purchase afterwards to actually come near "unlimited".
1. Backup speed was extremely slow - so first I had to purchase a "speed upgrade".
2. Then I discovered that the software only makes a backup once every 24 hours - so you have to purchase another upgrade to get it to update more frequently.
3. Now I have just learned (after using their system for 5 months), that video files are now a separate upgrade you have to purchase - it simply ignores extensions mov, mpg, mts etc
4 .... AND if these video files are bigger than 1GB you also have to purchase their "big files" upgrade.... (which is still limited because it will not backup files larger than 5GB in any case)
'Unlimited' is definitely not the word I would use to describe their subscription with. Unlimited upgrade hell - is a better description.
Mario Zappavigna found this review useful
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- Phil Edward Whitlam
- Kingston upon Hull, GB
- 5 Reviews
!!!WOULD NOT RECOMMEND!!!
I have been using this for a while now, and I have had nothing but problems! They also say you can use flash on iPhone, which leads me to be not very confident in what they are selling/saying at all.
I also found out they use Zip Cloud and try to keep it a separate business when its the same company.
I would NOT recommend!
Ridiculous!
Mario Zappavigna found this review useful
- Yako
- 2400, DK
- 26 Reviews
No Customer support!
You wont get any human replys on your emails. If it works then it works. But if you get in trouble you are busted and monkeys with auto reply will reply your emails
Mario Zappavigna found this review useful
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