I started out being a very happy customer. Justcloud.com is fast and the GUI is nice. I was so happy that I bought 2 years license with unlimited backup and a lot of their extra services a year ago. But a few days ago I recievd an email telling me that my account was flagged. I had uploaded about 1700 GB data. I was told to cancel my account within 30 days and move to their Business account wich cost a lot more. To get 2 TB of data it would cost me 125$ a month. I cancelled my account and asked for a refund - at least for some of my money - as I had payed for two years and not even used one year backup. But they denied giving me any kind of refund.
I will not recommend this company. They are not telling the truth about their products and I will never use Justcloud.com again. Instead I have found another online backup that gives me "real" unlimited backup for only 50$ - a year!!!!
Keep away from Justcloud.com if you do not want to get a bad surprise and pay a lot for nothing.
When you sign up you think you are getting unlimited storage but you are not. You have to pay extra for everything - this is not clear on sign up at all.
Then once they have your money and you ask to cancel as they have mislead you they email you over and over offering this and that, saying how sorry they are that you are going - so why arent they clearer up front about what you get for your money then. It doesnt change the fact that they mislead you up front so once you take an initial offer there will be more things that you have to pay extra for too.
I dont like the way they do business at all and find their approach misleading and unclear - if it sounds too good to be true (unlimted storage) then it is folks! and thats certainly the case here.
I am so unhappy with this company and their services. I was initially using dropbox's free account but then I wanted to save more data so I looked around and found JustCloud.
The reviews of JustCloud on Top Ten Reviews I think were great and it seemed like a marvellous back-up solution. I quickly found out that http://www.justcloud.com is NOT the cloud back-up solution for me.
Just Cloud will literally charge you an add-on fee for everything! So, you'll end up paying Just Cloud for a sync folder over 1GB (That comes as standard with a dropbox free account), then you'll pay more to add each computer to the account!! What's the point in having a cloud solution or a sync folder if you have to pay again and again to access the files from another computer!? aaaaarrgghh!
Then if you want to back up a file that's over 1gb you have to do this manually.... and wait for it.....pay for another add-on. Surprise Surprise JustCloud!!!
So needless to say after purchasing the service and paying for 4 licenses for our families PCs and laptops I gave JustCloud a rather annoyed phone call to cancel and get my money back (After only 9 days).
The guy on the phone was actually ok. He tried offering me 70% off my annual fee and really did try to help, but apparently the system would not allow him to refund our extra license add-ons (Which came to a total of about £75) and also I was charged around £15 for cancelling! Hmmm, that makes sense.
So yeah, thanks a lot JustCloud for ripping me off a grand total of around £90. You can imagine the "I told you so" I will now get for the next 10 or more years from my wife because I chose to go with JustCloud over other online cloud storage solutions!
(End of Rant)
I purchased the unlimited account in the expectation of actually being able to create an unlimited backup of the contents on my computer. And yes I did read their product description before purchasing, and found no mention of all the upgrades I would have to purchase afterwards to actually come near "unlimited".
1. Backup speed was extremely slow - so first I had to purchase a "speed upgrade".
2. Then I discovered that the software only makes a backup once every 24 hours - so you have to purchase another upgrade to get it to update more frequently.
3. Now I have just learned (after using their system for 5 months), that video files are now a separate upgrade you have to purchase - it simply ignores extensions mov, mpg, mts etc
4 .... AND if these video files are bigger than 1GB you also have to purchase their "big files" upgrade.... (which is still limited because it will not backup files larger than 5GB in any case)
'Unlimited' is definitely not the word I would use to describe their subscription with. Unlimited upgrade hell - is a better description.
Mario Zappavigna found this review useful
I have been using this for a while now, and I have had nothing but problems! They also say you can use flash on iPhone, which leads me to be not very confident in what they are selling/saying at all.
I also found out they use Zip Cloud and try to keep it a separate business when its the same company.
I would NOT recommend!
Mario Zappavigna found this review useful
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