They price matched on delivered price even if not on product price, but delivery was faster, and dealing with them was so much easier than the other firm we'd dealt with on a number of occasions. We will put our business with trade taps in future.
I ordered two items which, it turned out, were not compatible with each other. Instead of just sending them, I received a phone call pointing out my mistake and telling me what I should have ordered. There was even a price difference of a couple of pounds, which they didn't charge me. The shower screen was delivered within a couple of days and the delivery was booked in the night before. Apart from that, the price I paid was very keen. As a regular and long-time internet shopper, this was amongst the best handled transaction and most prompt delivery that I have had the pleasure to be involved with. Thank you!
We had been looking around for a low cost 'shower over bath' tap for our bathroom project. TradeTaps.com were fantastic, great choices, low prices (which is exactly what we needed on our budget!) and as it turned out, fast delivery! We are very happy with our purchase and would recommend them to anyone.
I have just bought some great taps (bath shower mixer & basin) from tradetaps at a very reasonable price in fact cheapest I found for what I wanted. They provided me with a great service they called to arrange a delivery straight away at a time and day to suit me, I also emailed them as I had ordered incorrect taps bath ones instead of basin they got in touch with me when they where back in stock and told me to order them through the website and they would arrange for the others to be picked up when the others where delivered so it would not cost me to return them. When they where picked up at a time to suit me, I was then refunded straight away.
The quality is great too. I am a very happy customer and would definitely recommend :0)
Searched for some taps to match the existing ones and found on the tradetaps site. Looked at other sites who charged much more. Delivered quickly. Would wholeheartedly recommend to anyone.
Ordered a shower enclosure to be delivered to a separate address. Was phoned to advise day of delivery and time. All delivered on time, brilliant !
I ordered a full bathroom suite from this company (who also operate as Bathroom2u.com). The suite is now installed and looks very good - solidly made and well finished.
Unfortunately the delivery company missed initial delivery date without explanation, and then one piece was missing when they did deliver two days later. This threatened to cause some disruption to my building project, but I have to say that the management from Bathroom2u were straight on the case and were very diligent in resolving this (and on updating me on their progress while they investigated it).
I was left feeling that I had an unfortunate (and probably pretty isolated) delivery experience, but that I was in the hands of a company who had the concern and time to sort it out for me. I would certainly buy from them again.
I bought thi son ebay, specified the full address in Northenr Ireland, delivery charge was calculated & I paid the lot, Subsequently I got an email requestin an extra £10 for delivery to Northern Ireland ireland "our carrier is charging an additional rate which we would unfortunately have to pass on to yourself"
No choice but to pay - Not happy !
Great response. Delivered in two days. Only downside is that I was unable to print an invoice that included the VAT number. Info available on the website but should be printed on the invoice.
Good prices, kept well informed about shipping and delivery. Particularly liked the way the delivery company gives one hour time slots. I've received two deliveries now, both right on time, even during the harsh weather.
What more could you want? I wanted a 2000mm shower screen for which prices varied a lot but TradeTaps was amongst the best and their reviews were good. You need to know you're dealing with people you can trust. Order went through smoothly and was delivered on time. Recommended
An alternative supplier let me down and is still not returning calls or messages although they have had my money for over a month!
2 days after calling to check stock and then placing my order online everything was delivered. Never had such a fast and efficient delivery service - text and email confirming delivery day and on the day a text confirming an hour slot. In a word - Brilliant!
Took delivery of a bath and shower screen within 4 days of ordering. Received a phone call informing me of delivery a few days before and a second call with a two hour delivery slot. Excellent service.
This is a typical web based firm advertising products for immediate delivery when all they are relying on is delivery from manufacturers and wholesalers and holding no stock themselves.
They are not alone in this- I contacted 5 other "suppliers" all advertising items as "in stock" or "2 to 3 days delivery" and all admitted they hold no stock but get items from stockists.
After reading reviews, my only disappointment was that it took a little longer to arrive than I had hoped, and I did not receive an email to let me know when it had dispatched so I felt a little in the dark. As I hadn't registered, I also could not track the order online, so I had to phone up. Product itself is great, no complaints at all, and was cheaper than other places I looked at online.
I initially had problems ordering from web page but Trade Taps called me and quickly got things sorted. When I called about delivery, I was treated in the same friendly and efflcient manner. The attitude of he delivery driver was also spot-on. In an increasingly bland online world, these people made a difference - thanks folks. The Lakes semi-frameless pivot shower door is excellent and I have no hesitation in recommending the product and Trade Taps.
I ordered a floor standing mixer tap.
Everything was first class, Stevie who took the order, and Sarah who assisted with the despatch.
The tap was not delivered on the due date, & after telephoning the staff "pulled out all the stops", sending it on to me by special delivery, in order that it was there for my plumber.
I would NOT hesitate to use this superb company again.
Thanks to all at Trade Taps
will surely use again,order was delivered promntly and without fuss,the price of the item saved me lots of money,and they bought it to my door,how simple ,recommended and thanks.its a no brainer.
We ordered several items from TradeTaps; the first three arrived promptly. However, the fourth item wasn't on the lorry. The courier didn't have a satisfactory explanation for this and it took them a total of three attempts on three different days to finally deliver it and even then, they were late. The staff at TradeTaps did respond to our various phone calls about this and it appears that the issue is with the courier rather than TradeTaps themselves. It is also frustrating that you can't call the courier directly as you have to spend more time waiting for the courier to call you back while they are being contacted by TradeTaps.
I ordered a shower tray and enclosure at 9.30 Monday morning, at 7.15 Tuesday morning I was woken up by delivery of same.
Fantastic service, and loads cheaper than buying locally.
I must add that I had a problem actually placing the order but this was rectified immediately when I contacted TradeTaps.
Once again really pleased about that.
Why can't all vendors be as good as this?
I would be happy to give more than 5 stars.
Shower screen opened differently to illustration. I checked the makers website (Lakes Bathrooms) and their illustration also showed the same error. This was no use for my bathroom. Contacted Lakes Bathrooms and they said it was a manufacturing error and they arranged for a new more expensive shower screen to be sent to us and the other one picked up. Thats what I call excellent service. I informed Tradetaps about the issue and they said if I had any problems getting a replacement screen to contact them so all round pleased with the outcome.
Ordered goods on a Wednesday and they were delivered to my door in Ireland on the following Friday morning. For efficiency and customer care this company is second to none. I highly recommend them to everybody.
Item was damaged but I could fix it. I emailed the site to register in case of further issues. Had rapid response from MD same evening, registering the issue.
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