Trampolines reviews

Trampolines reviews

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a speedy response to the order and clear instructions for assembly

The trampoline arrived promptly and upon opening all components were present and correct. Assembly took 2 - 3 people, and the hardest part was making up the base frame. The springs, which I expected to be tricky, actually weren't too hard. Attaching the safety net's top ring to the uprights was tricky, you really need to be 6 foot tall. All this said, I would recommend Trampolines as a supplier as their website answered all my questions and was very informative.
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Good product, fast delivery.

Bought the 6-foot Plum trampoline with enclosure for my 4 year old and 2 year old boys. Arrived much faster than I expected, well packaged. Went together pretty well (I managed to do it on my own). Boys enjoy playing on it, good product.
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Good value and great service

Had to order over the phone as was having a problem with website.
Order arrived earlier that expected and in good condition.
Would recommend to anyone.
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Replacement parts easy to order and arrived promptly

Our trampoline needed a new jumping mat (firework from next door went through old one) and cushion (old one had spent too many years outside!). It was easy to find the parts I needed, they were delivered promptly, and have been fitted by me and my 12 year old. Very pleased with service thank you.
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Fast delivery, great product

Ordering was easy, delivery was next day, so service was great.
The product is well made and easy to put together (once father and son had read the instructions).
Just one small thing considering the price, it would be nice to have a cover that is as big as -if not a bit bigger than- the bouncing area. Kids don't mind as it's 'free'. I do as I paid for the package that includes a cover that does not fit... Shame.
trampolines.co.uk

Reply from trampolines.co.uk

Hi Nathalie

Thanks for your comments.

I haven't seen this issue before with the cover for a Jumpking trampoline. Would you kindly email me an image of the cover on the trampoline so I can advise further.

Kind regards
Steve
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Great service and products top quality and value for money

This was an important purchase for us as we were replacing our 4 children's favourite "toy". They love the new trampoline and the service in buying it online was attentive and punctual. We had a great experience.
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Julie Makein, Fife Scotland

I'm very pleased with my purchase of a TP 14ft Genius Trampoline from Trampolines .co.uk. The order went smoothly, it was delivered next working day all in good order to the correct delivery address. It took two people 2 hrs to build which was fine, it was the fitting of the 'surround safe' safety net that took the longest with the fiddly weaving of a lace around the whole thing to join the net to the trampoline, however once that was done it was well worth it as it is fantastic, really sturdy,bouncy and looks great too. It was also very reasonably priced compared to other sites. All in all very happy with quality of product and service so far.
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Great Trampoline, arrived quickly, good service

I bought a 10 foot trampoline at the lower end of the price scale and it was everyhting I had hoped for . Very easy to put together and the instructions were very easy to understand . Thanks
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Review by confirmed purchaser

Great,quick and good value

Great,quick and good value
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Review by confirmed purchaser

Excellent trampoline very disappointed in the canopy

Trampolines.co.uk. delivery and customer service have been excellent. We are really happy with the trampoline we purchased from them. However we subsequently bought a canopy to cover the trampoline which again was ordered and delivered really easily and efficiently; but there has been a problem with the rods to put the canopy together which still hasn't been rectified,a couple of months later. This has been very disappointing since we were so pleased with our original purchase and the way in which the company served us.
trampolines.co.uk

Reply from trampolines.co.uk

Thanks for your comments. Apologies for the inconvenience you experienced with the Canopy. I believe you have since been sent a brand new replacement Canopy and all is well ?
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Review by confirmed purchaser

Excellent service all round

I needed an urgent response and was delighted with trampolines.co.uk who contacted me and confirmed the order and delivered all within a couple of days.
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Review by confirmed purchaser

E-mail contact was difficult.

Well e-mail contact was difficult as replys to e-mails received were rejected so i was unsure if i had a confirmed order or not. However they did send me an e-mail to confirm delivery which happened exactly on schedule and in time for Christmas.

I would have increased the rating if it had been easier to contact by e-mail.
trampolines.co.uk

Reply from trampolines.co.uk

Thanks for your commnets Helen. I don't understand why email contact was such an issue, unless we had a problem that particular day. Our systems are usually very reliable and we very rarely suffer any downtime. I'm glad we got your trampoline to you in time and I hope you are enjoying it ?
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Review by confirmed purchaser

Very good service

I made a mistake entering my postcode so initially the order didn't go through but they phoned me back the following day and the trampoline pads arrived the day after - much sooner than anticipated The pads are a good fit and were pretty easy to attach.
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Review by confirmed purchaser

Very pleased with trampoline

Delivery driver dumped tramploine at front of house. Lucky it was still there as we had gone away for a few days.When i phoned i was told that i had signed for it.Never did get any feed back.
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Review by confirmed purchaser

Very poor administration

annot review product as attempted delivery to wrong address - cardholder instead of recipient. Simply down to not reading the order properly.
trampolines.co.uk

Reply from trampolines.co.uk

Thanks for your comments Johnathan. I believe the issue arose as your second trampoline was sent to the same address as your initial one was delivered to. Your first order was returned to us as it was too large. In the run up to Christmas we work so quickly to keep on top of all the orders and meet our customers’ expectations that occasionally some mistakes are made. Please accept my apologies for the inconvenience caused. I believe I'm right in saying we did get the right trampoline to the right address before Christmas.
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Review by confirmed purchaser

Fantastic trampoline

our order arrived extremely quickly. It was relatively easy to assemble and we are very happy with it. Compared to other makes/models it seems safe and sturdy and has provided hours of fun so far.

trampolines.co.uk Details

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