As this was my first attempt to transfer money using a transfer agent, I found some of the system hard to understand. It turned out that the system is simpler that I expected. The telephone support that I had was curtious and very helpful. Of course, the overall reason for choosing TransferWise was the low cost compared to high street banks. I used the transfer to buy a house in France and saved a huge amount because of the excellent live exchange rate and the low fee. I will be using TransferWise for regular transfers to my French bank in future.
Transferwise gives a super efficient service. The whole process is dead easy and quick via their website. Funds were transferred at minimal cost - surprisingly within 24 hours of requesting. First class service I would recommend to anyone.
Only couple of minuses - please leave more space for recipient's name and reference, speed up the conversion process a little bit, it is a bit unnerving to wait a day or two, include the extra fee for the immediate conversion and no one will notice it.
make sure the clear on the limits , can be a bit confusing, but simply read the instructions until you understand them, they can take slightly more than request. BUT the refund (the small amount of difference) in my case was within 24 hours. and the recipent received the money 24 hours earlier than stated which was good.
I just moved to UK from Germany, and wonder what to do with my Euros. Before knowing Transferwise my boyfriend lost more than 200 Eur transferring his savings. After a couple of transfers, I'm recommending it to all my expat friends, it's convenient, safe, and quick (I got the money in my UK account faster than the expected time).
The German accounts works great, but they should work on the issue of recognising some Spanish credit cards, and translate the site (my mum will love to use it in Spanish!)
I am very satisfied and whenever I need to send money home, I am using TranswerWise. Very reliable, quick and cheap service, I am overall satisfied. Easy to use, very helpful and user friendly website, the instant messaging (chat) function is brilliant, the staff (customer care) is overall helpful. The exchange rate is always better than the usual bank rates, and the transfer fee is good too. So far my money always arrived a day before expected (firstly estimated). Very well done TranswerWise, and thank you! Please keep up the good work! I don't mind if you get somewhat richer from me using your service as I know, you have put a lot in this project and I really appreciate it! I am normally afraid of paying online or making any financial transactions online, but TransferWise has proved to be reliable and safe. I keep spreading the good experience to my friends. With best regards, a satisfied and happy customer.