Reply from TransferWise
[REPLY]
- Reviews (1,190)
- Sergei
- 1 Review
Worked well for me
Definitely cheaper that high street bank transfers. Took around 24 hours for the money to arrive within EU.
- Martin
- 1 Review
- HuwTC
- 1 Review
- Tony E
- 1 Review
Excellent service and best rates you can get
We have used a few people to fund our Florida house and a Euro bank account, but I don't think you can beat the rates you get with Transferwise.
- Kevin
- 1 Review
superb
The transaction was fast. Easy. But most of all cheap. I needed to send euro abroad and transferwise made it completely hassle free and easy from the comfort of my own home. I will continue to use the service and would recommend it to anybody thinking of using it.
- Aitor
- 1 Review
Excellent and fast service
I heard about TransferWise from other people living in the UK and I thought I would give it a try. At first I was a bit afraid to transfer the money to an account in Estonia but the service worked great, fast and you are informed where your money is throughout all the process. Totally reliable, I would use it in the future if I have a need to transfer my money again.
- Richard
- 1 Review
At last a better alternative to being screwed over by the main banks
I regularly make transfers between Sterling, Euros and Swiss Francs. It's great to at last have an alternative. Based on my first transaction Transferwise is fast,easy and vastly cheaper than the exorbitant charges of the other options via major banks or FX exchanges. In my case cost was about 6 Euros, compared to 50 Euro via Lloyds TSB.
Will certainly use again.
- Stephen
- 1 Review
The BEST way to make international money transfers
I stumbled upon transferwise while looking for a way to transfer money from the UK to the USA after an international move. This company is amazing! Transfers are fast, fees are low, foreign exchange rates are better than I could get anywhere.
- Iain
- 1 Review
Transferwise really does offer the best exchange rate and avoids bank transfer fees.
It is the best and most economical way way ,which I have so far found, for transferring euros into my foreign bank account and it offers the best exchange rates - even better than the exchanges from which you buy euros in cash. I would now always use it for transferring money abroad.
But what I would also like ( just in case a complete collapse of Portuguese banks) is a transfer back system into sterling!
- Benoit
- 1 Review
nice website. simple and efficient (maybe a bit slow to transfer if no extra fee)
nice website. simple and efficient (maybe a bit slow to transfer if no extra fee)
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- William Sichel
- Kirkwall, GB
- 2 Reviews
- Emma
- 1 Review
Quick and Easy
I had my doubts as i didn't like the idea of transferring money with a company I didn't have any previous experience with - unlike my bank, who even though i had my reservations about how much they would somehow charge me, at the very least i knew that the money would arrive where it should because i could trust them not to run off with my money.....however it all went very well, the process was easy to follow, quick and efficient and of course i saved money too!
All in all i would recommend TransferWise!
- Bradley
- 1 Review
Not a single hitch
Everything went incredibly smoothly. I see no reason to ever pay bank fees for international transfers again. Even their website is great - it's not every day that you see a service like this with a beautiful UI!
- John
- 1 Review
why use anyone else
I find the company very good, the system is very user friendly
- Hans Fabian
- 1 Review
Simple, reliable, saves a lot of money.
I couldn't believe it at first but the exchange rates are excellent, the fees low and the service professional and reliable. This is made possible simply by exploiting the fact that SEPA interbank transfers are free of charge. I can't believe I threw so much money at my bank before. Recommend without reservation.
- Tom.
- 1 Review
The money never arrived at the destination.....
Hard to comment since my money hasn't arrived at the destination ( 4 days and counting )
No phone support after office hours isn't helpful either...
Reply from TransferWise Ltd
Really sorry to see you're disappointed, we did our best to support you by providing a statement showing that the money was sent off correctly. I'm afraid the issue here is/was on the recipient's end, as they haven't delivered the money/credit to you, whereas the payment from us has been received already.
As for your comment about phone support – rest assured, we're working on offering more and better support during the weekends. We're a small, but growing team and we're aware of the need for longer support hours. And we should have at least sent you an e-mail after you called us, I apologise for not doing this.
If you check again with the recipient and insist them to look, I am confident they acknowledge having the money all along.
Our support team is happy to help you further in any way.
- alex
- 1 Review
Easy, quick, cheap and secure service!
Say goodbye to losing money on international transfer with bank fees and poor FX rates, Transferwise offers an amazing service, I highly recommend it
- Carlton
- 1 Review
A great service
We've done 2 transfers with transfer wise and both have been really easy. We didn't have to go to our bank to make payments and we can access the service abroad. The best service I've found so far for transferring money to our Spanish account.
- Colin
- 1 Review
An easy and cheap way of transferring money abroad.
If you want to avoid the outrageous charges that banks make for sending money abroad, I would recommend the service provided by TransfWise.
- Graham
- 1 Review
Just Like It Said On The Tin
Just like it said on the tin.
We wanted to pay for a holiday apartment in euros into a Spanish bank account.
The deposit was 130 euros and the bank wanted 20 euros to send the money at a stupid exchange rate. My partner is 'careful' with money and this was adding extra to our holiday budget.
Transferwise worked brilliantly and we wil be using it for all our future holidays
If you use owners direct (as we do) then this will help when the owner does not have a UK bank account
- Beate Helene
- 1 Review
Efficient,reliable, fast
Very trustworthy company, keeps you informed every step of the way!Great value for money and I do not feel ripped off like with the banks.........
- Kevin
- 1 Review
Simply outstanding service which cannot be faulted
After using them 3 times now, I can not fault them in any way.
Their service is extremely simple to use, with clear instructions that walk you through the process.
All steps of the transfers were paired with clear status updates via email.
I had to contact their support relating to an issue not of their doing, and their support team were very helpful, polite, professional and quick to provide what I needed.
- Jasmine
- 1 Review
This service is fantastic
Perfect - quick, cheap and safe - ideal for people living abroad to make regular payments.
- James
- 1 Review
- Jüri
- 1 Review
- thomas
- 1 Review
- Arnold
- 1 Review
A quick and simple transfer with a good exchange rate
I looked at a range of organisations to transfer money to Germany and found that TransferWise was simple to use and offered the best exhange rates. The transfer was concluded on the day specified and I was advised that the money was in the recipients account. I will be using TransferWise in the future
- Jules
- 1 Review
Easy, Quick, Cheap, Reliable
TransferWise is a great Service.
Easy : The signup process is straight forward. It is very easy with a google account.
Quick: I did the transfer during the afternoon, the money was in my account the next day in the morning. Even quicker than the estimate on the website.
Cheap: I saved 2.5% of the amount I transferred compare to the quote&fee I got from my bank
Reliable: I was able to check online the status of the transfer and contact easily TransferWise team to address any concern.
The only thing TransferWise is lacking is the transfer from USD.
Please add USD and the service will be close to perfect.
- Daniel
- 1 Review
Fast and best rates ever
After tried many services for transfer money from sterling pounds to euros I found transferwise.They do an excellent job, very fast and with the best rates you can find anywhere. Totally recommended
- Maria Elena
- 1 Review
perfect
It's the easyest and cheapest solution to transfer money abroad
- Peter
- 1 Review
Easy to use interface and save money.
Easy to get started. I like the way I can save clients/friends for future use. Emails are reassuring, letting me know when payment is made and how much I have saved. Slight niggle finding how to log out: go to home page. Otherwise excellent. Have used twice now.
- Erwan
- 1 Review
Very impressed with the rate
Process was relatively easy, although I had to email TransferWise to get CAD added as an option.
Overall I was very pleased with the exchange rate I got, It was better than the mid rate on the day which is impressive.
I would use again.
- Mariana
- 1 Review
Very quick transfer without problems
I would have given 5 stars but there is one thing I find difficult to understand and that's the fees they are charging the customer to do the transfer. I would like that more straight forward
- Giles Christian Summers
- 1 Review
Brilliant!
I am restoring a property in France, a decade long project, and from time to time have had to transfer large sums of money to my account there. I have always used a bank before, paid a flat rate of £25, and gambled on when they would make the transaction and therefore what the exchange rate would be. In March 2013 I made my first large transfer for two years. Two banks offered me exchange rates of 1.11 and 1.12 euros to the pound. Then I discovered TransferWise on Martin's Money Tips. It was much cheaper to transfer small amounts (£2K) and I got a much better rate of exchange (about 1.15 the first time). By breaking down the amount I sent over into smaller parcels I could even out the effects of a fluctuating exchange rate. Although I eventually paid more in transfer fees, the much better exchange rate left me 'quids (or euros) in'. I cannot see why I should ever want to use a bank again for these transactions.
- Carlos Suarez
- 1 Review
Goodbye 25€ Western Union fee, good morning 1€ Transferwise fee
For years I had been paying Western union huge amounts of money (in comparison to what Transferwise charges me), plus the hassle of retiring the money for the receiver is (with Western union) solved, cause Transferwise delivers the money directly to a bank account.
This is one of the best startup concepts and proof that banks and other financial institutions overcharge their customers. The owners of Transferwise have built a solid, reliable, cheap and fast system (they are still making some profits) here.
Keep up the good work! I am sure in your fixed customer base now.
- Hugo
- 1 Review
as the site say: goodbye bank, you had your fun
as the site say: goodbye bank, you had your fun
- Mel C
- 1 Review
Amazing!
Absolutely love TransferWise... best thing to come out this year!
Living between countries, I always have to do transfers and the banks were ripping me off every time.
I'd recommend TransferWise to anyone. Super quick service and really easy to use UI.
Thanks guys!
- Helen
- 1 Review
Brilliant customer service!
When I thought I had a problem overnight, Transferwise rang me first thing in the morning to help. The dialogue box was also invaluable to clear confusion immediately. The whole service was seamless and efficient.
- Bruno
- 1 Review
Worked really well and has excellent rates
This seems to be a great business model - avoids exchanging currencies by swapping between people in different countries. Bank charges are outrageous and this service has worked really well and easy for me. The interface is great and easy to use.
