I recently visited the shop in Hereford,what fantastic service. I was after a pair of walking boots and I was offered at least 5 different pairs to try on with no pressure to purchase a particular brand but just given terrific advice. I eventually purchased some AKU Pilgrim boots and couldn't be happier even though to look at they may not have been my first choice they are fabulous. If you want impartial no pressure advice on walking/ hiking/climbing equipment I would be amazed if it gets better than this.
Having finally got round to ordering 5L of Nikwax Tech Wash I discovered that Trekkit were the cheapest online vendor, cheaper even than Ebay. Their price even included free delivery, which for a 5kg+ item was impressive.
I then received a 'phone call a couple of hours later from a staff member asking if it was OK to change delivery method to next day courier at no extra cost? Needless to say I agreed and the goods have just arrived, in perfect condition and less than 24 hours after I ordered them.
I would certainly recommend Trekkit to my friends and family and look forward to using them again.
I was looking for travel shirts for a trip away in a few months. There were a few specific items I had seen, and came across the trekkit site which had one of them listed. The item was in the "75%+" sale. £40 down to £8.75. Stock was listed available in my size, so I proceeded with the purchase. After 10 mins or so I had received an order confirmation. I then decided I'd go back on and see what else I could purchase that may be on offer. I then ordered another 2 items "in stock", and promptly received another confirmation. Job done!
The following day I receive an email relating to my first order. Quote " I am sorry to say this item is not available as unfortunately it was bought on the internet sale previous to yours. I will refund you in full for this item. Sorry for any inconvenience caused" Then a few minutes later a 2nd email arrives.....Quote " Good morning again, Sorry to be the bearer of bad news again, unfortunately I wasn’t able to find these items, due to being old stock it seems to be a few stock errors in our system. I will issue a full refund for these items and again I am sorry for any inconvenience caused to you" Once i could appreciate, the second order for another 2 completely different items made me wonder. So I then email back (more out of curiousity.....already knowing what the reply will be) asking if they have another item available which is in my size and "in stock" according to their website. Guess what...........no they don't have that either.
It leads me to 2 conclusions. they either (a) Advertise stock they dont actually have, or (b) they are just generally incompetant when it comes to web sales.