Good communication and fast delivery. They have online chat if you have any query. Would recommend
what a great service you have. I recieved my goods within two days, I also had a query with my order so when i telephoned i was told to leave a message and you got back to me within a hour and the lady was very polite and helpfull. TOP NOTCH SERVICE!!!!!!!!!!!!!!! Mr Jackson
Fantastic value as my order was half price, they arrived so quickly with free postage. Also came with gift bags and lovely display boxes. The bracelets are great quality and so sparkly. Already have recommended to friends and family.
Ordered a tresor Paris bracelet for a friends 18th and was so excited of but it for her as she's always wanted one. At first my experience was brilliant, was really easy to order the product and sort out next day delivery for an extra charge. However after paying for next day my friends present had not arrived, this was very disappointing as I was unable to give her it. Then two days after I ordered it my product arrives, not in a tresor Paris box, but in a bag with a fold away bag. Very disappointed with this as when she finally got her present although she was delighted the moment had gone and wasn't as special. Have bought tresor Paris for many times in the past but after this experience may have to reconsider this for the future. Extremely unimpressed :(
I had been trying to source a necklace for my daughters 21st that matched the bracelet that I gave her for her graduation but everywhere I tried it was out of stock, I visited the Tresor Paris website a few times just to check but with no luck. I then noticed the online chat option so I just thought I would give it a go, I typed in my message on the off chance that someone could assist me and within a minute I had a reply from Melanie who was just great, I gave her the reference code for the bracelet and lo and behold after a couple of minutes searching she managed to find me the necklace which was no longer on the website, told me how to order it using a code for another item but she would see that I received the correct item which I did and a couple of days later I had the necklace in my possession...brilliant. All I need now is for my daughters birthday to arrive and hope that she thinks it is as beautiful as I do. Thank you again Melanie you were wonderful.
I ordered the Eclat Rose ring for my mum's birthday. I didn't chose the ring size as there was no option to on the website, however I was contacted by the customer service team to let them know the right size.
Although the website said it was out of stock for 2-3 weeks, I received the order the same week as it was placed.
I was always kept up to date with my order, and my mum loves the ring!
I had to go to the Royal Mail delivery office to pick my bracelet up as I was not in when they tried to deliver and WOW! What amazing packaging - from the silver bubble wrap outer package to the velveteen pouch and display case, everything was there if this had been a gift, but it was mine... all mine! And the jewellery was just as pictured and described on the website. Thank you. I would definitely recommend you.
Having been brainwashed into acceptingthat Tresor Paris jewelry was the best thing since sliced bread, I left it very late to revisit their web site in order to choose an item. As it turns out that was in my favour as the items I had pondered over were now in a sale, a very good sale actually. So instead of just the one item I got 3 and bonus brownie points.
I wanted the items sent to my work addrress and this it seems was my only issue. You can only do this if you pay by PayPal, if you use a credit/debit card it only goes to the card holder address.
However the items came on the Saturday Morning before the misses got up, after ordering on Thursday afternoon, well packed and Royal Mail tracked, so that you can watch its location as it travels towards you.
I ordered mine to come in non-descript packaging, you can't trust women :o)
Everything came in their own small poly bags, felt pouches and even branded paper carrier bags, just like you get from your favourite jewellery store.
Now all you need is an occassion card setup or a tie in with moonpig.com
All in all, a nice little set up.
I have purchased many tresor Paris before from a local high street branch but I received a email about a sale on their web site so thought would check it out. I was amazed to see such a great sale. Not just the regular items but also new lines so I brought two bracelets straight away. They arrived today 48 hours after I purchased them. They were very well packaged and included gift bags and pouches. I am so happy with how pretty they are I never want to take them off!!
After travelling around 3 towns in my district Stirling/Falkirk/livingstone we managed to be unsatisfied by the products available. Yet after coming DIRECT TO TRESOR PARIS we got what we wanted first time! Never again will I waste precious time travelling when such an excellent service is available and so true to their word.
Ordering was so easy, website was really clear and easy to use. Loved the free delivery service, really leaves a good impression. Delivery was quick and well packaged too which makes a big difference. Loved the product too, even though it was a present. I wanted to keep it!
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