tripsta.pl reviews

tripsta.pl reviews

Good
8.1
from 0 - 10
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Review by confirmed purchaser

Worth to deal with them

Fast, competitive, high quality
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Review by confirmed purchaser

refund policy might be more open

I have made a mistake in the process of purchase. I have noticed immediately, so airlines did not charge any fee for cancelation. However, tripsta charged me 40 EUR, what was c.a. 20% of the ticket price.
tripsta.pl

Reply from tripsta.pl

Dear Mr. Michał,

Thank you for your rating.

According to our terms and conditions our customer service has charged you cancellation fee. You can find all this information during booking process.

We appreciate your feedback and thank you for your understanding.

Best regards,
Tripsta Team
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Review by confirmed purchaser

Very good service, the only problem is automatic in-voice

Very effectif service. The only problems are mismatch with adres e-mail for invoice and for passenger information and lack of the airline reservation number in sent documentwhich creates problemsin check-in on line
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Review by confirmed purchaser

tripsta

I can really recommend tripsta.pl. it was pleasure to book tickets with them.
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Review by confirmed purchaser

FANTASTYCZNI, PROFESJONALNI LUDZIE

Od kiedy przemiły pracownik Tripsta przebukował bez najmniejszego probkemu mój bilet o 9 rano w PONIEDZIAŁEK ( z gapiostwa kupiłam nie na ten dzień co potrzeba) nie kupuję biletów nigdzie indziej. Przekierowuje tu również wszystkich przyjaciół, rodzinę i znajomych :)
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Review by confirmed purchaser

polecam

Perfekcyjnie i błyskawicznie wszystko w jak najlepszym porzadku, zdecydowanie polecam!
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Review by confirmed purchaser

The best of hall on-line agents

The best of hall. Most rediable, Easy and quick
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Review by confirmed purchaser

Good website, prices could be a bit cheaper.

The fee for visa card is high, also comparing with other websites flight tickets are a bit more expensive, but your website is trustworthy, I know there will be no scam.
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Review by confirmed purchaser

I would recommend tripsta to anyone

Everything was perfect, I would recommend tripsta to anyone
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Review by confirmed purchaser

They cas assist you with anything you might need :)

Even in the last minutes events they offer solution and assistance :) I have been working with them several times and all works perfect :)
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Review by confirmed purchaser

Price lower than in airline site.

Best booking site ever. The tickets are in the best price. Even lower than in airline site.
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Very helpful customer service

People at the Tripsta.pl customer desk are very helpful and friendly, they reply to every e-mail within few hours and are patient even with very inquiring customers like me :-)
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Review by confirmed purchaser

good basic prices and that's it

it's a good place to look for cheap flights, but adding any changes to your ticket sounds like a challenge for them
tripsta.pl

Reply from tripsta.pl

Dear customer,

Thank you for your rating.

We would like to express our sincere apologies regarding your problems with ticket changes. We will certainly look into this and use your feedback in order to improve our service continuously.

Therefore we would be more than happy to welcome you back as a customer for any future booking on our site!

Kind regards,
Your tripsta team
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Review by confirmed purchaser

I am totally disappointed by this travel agency

I bought tickets for my wife and myself, in the month of December. I received confirmation of the reservation, the amount was taken from my account. Upon arrival at the airport, the hostess explained that the booking had not been confirmed by the travel agency and we have bought new tickets.
Return trip I contacted the travel desk to see what was the procedure for reimbursement. The exchanges via email and phone Took about 10 days and a procedure was started.
This was at the begining of December, we are mid January, problem still not solved, waiting for my money back
tripsta.pl

Reply from tripsta.pl

Dear Mr.Falin,

Thank you for your rating.

We would like to express our sincere apologies for the inconvenience caused.

As for the refund we would like to inform you that it has already taken place and will appear on your bank statement within 5 working days. Additionally our customer service will contact today direct with you giving all the details.

Once again we would like to apologize and will gladly use your feedback in order to improve our services to a level that you as our customer deserves.

Kind regards,
Tripsta team
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Review by confirmed purchaser

polecam, korzystna cena szybka i fachowa obsługa.

podróż minęła bezproblemowo.
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Review by confirmed purchaser

Fast and easy

The cheapest offer. User friendly interface. And the flight was OK :)
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Review by confirmed purchaser

Fast&easy booking, really low price

Price was the lowest if all websites , for sure I will use it more often.
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Review by confirmed purchaser

Very good service

Very friendly portal. You can find good hotels with cheap price.
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Review by confirmed purchaser

Best price, no problem with tickets.

I was looking for the lowest price in few places but tripsta offered the cheapest tickets. Transaction went smoothly. I had no problem with tickets so I can recommend it.
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not honest

HI,

i used my son computer to book a flying ticket on this website through KAYAK search engine . i replaced my son's name by mine as passenger as it was already filled same with birth date. then i went to next step: payment page
during the registration process after validation i got an error message saying that the phone number was not correct. so , i modified it and click on validation.
after that i received a confirmation of my booking and realized that the passenger was still my son's name…
so , i called immediatly the customer service and explained them my case.
the answer was that they can't modify the passenger name even one minute after the payment. so the only solution was to cancel the flying ticket with 60euros cancelation fees that they refuse to refund.
so, i have now to wait 10 days before refund and lost 60 euros in the process….
i will not recommend this travel agency.
tripsta.pl

Reply from tripsta.pl

Dear Mr. Razzak,

Tripsta team would like to sincerely apologize for the inconvenience you have faced.

However, as explained in our terms and conditions, “ name changes are permitted rarely depending on the policy of the airline. We advise you to pay great attention as the name (name/surname) has to be entered exactly as it is written in the passport or identification card in Latin characters. Even if the name is wrongly entered, the system will proceed and issue the e-ticket automatically.” http://www.tripsta.co.uk/faqs/Flights#q3264

Sometimes the airline doesn’t allow any change on the ticket as name or birthday. In this case Tripsta doesn’t have any influence on the airline policy and it is preferable for the customer to cancel his flight.

We are really sorry about the inconvenience you have faced and hope you will understand that this problem is not on behalf of Tripsta.

Sincerely,
Tripsta-team

tripsta.pl Details

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