Purchasing a ticket was a good expierence. The airline cancelled the flight and I got no notice about it, so 2 weeks prior to departure I was desperate to contact your office. No matter how long I tried to call, the line was always busy. There was a happy end, but the stress was very big.
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After checking your case we we would like to say that we are truly sorry for that you had difficulties with reaching our customer service and felt being left with uncertainty. Therefore we are glad that everything finished successful!
Again we kindly apologize and hopefully in the future we can show you the customer service each client deserves.