We ordered from this company because of the 2 - 3 day lead time quoted. About 10 days later we got a call to advise that the goods would not be able till middle - end of march! I called customer services to ask for an explanation and was advised that I should not have been told that I could have the goods in 2 - 3 days as they were coming in from overseas. However, I could be supplied with an alternative product at twice the price. Don't think I will be rushing to deal with this company again.
The small trolley version is highly recommended. My previous larger trolley box I had through a different firm fell to bits and the bottom fell out when loaded as the front legs are not moulded all in one section. No such problems with this and two fit side by side in the car making delivery of my cakes to the country Market easy peasy. Thank you.
Easy on line order, but delivery was a haste. They couldn't tell me am or pm but told me that I would be called an hour prior to delivery, but was not. The van driver caught me just as I was going out, 5 minutes later and it would have required a redelivery and another potentially wasted day.
You can, if you wish, have several heavy boxes on this trolley and still push with one hand whilst carrying your takeaway tea in the other hand and still negotiate corners safely! It has great manoeuvrability
I use my trolley every week, so after 12 months it neded replacing. I thought I would get a more expensive one which would be sturdier for wheeling the necessities for our sailing weekends. Unfortunately it is no studier than my last one and I can see that it probaly not evenlast as long. The essential parts are only made of plastic and therefore snap very easily. The plastic 'stays' to keep the box ridged also keep falling off, which is very frustrating! So sorry, but not as good as I had hoped. I think the design shouldbe made more robust so it can do a proper job!
Cannot be beaten great courteous communication, swift efficient delivery and competitive pricing for a quality product range. Would not go ANYWHERE else for my dollies and trolleys. If that is not an endorsement of a great company I don't what is!!
Ordered from this company after an internet search showed it offered the most competitive price. The item was delivered two working days after ordering and was just as described. I'd recommend using Trucks and Trolley's Direct.
Unfortunately the item isn't exactly what I need for the job - but that's my fault and nothing to do with Trucks & Trolleys Direct. I did ask them if they could separately sell me a revolving caster set (the trolley I bought has two fixed and two revolving; and i could ideally do with all wheels revolving).... but they were very quick at advising me an alternative site, and apologised but their supplier is from China and they cannot source the exact casters from them.
We ordered one box trolley to check out suitability and quality and were so impressed that I had to order another seven. I am seriously thinking of getting one for personal use too as are three of my colleagues. The trollies are so strong, very eask to put up and down and fold nice and flat in the boot of the car. I was so impressed by the speed of delivery too.
I called Trucks and Trolleys Direct on a Thursday because I urgently needed two wooden dollies for a job on the following Monday and the delivery timescale quoted 3 days. I spoke to Grace and she went out of her way to arrange a next day delivery of them at a friends house as I was not going to be available to receive them. The goods duly arrived the next day as promised and I was able to use them on the following Monday as needed. The product is built to an excellent quality for the price and I cannot fault the service I received. I definitely would not hesitate to use Trucks and Trolleys Direct again should the need arise - from my one experience so far they are an excellent organization with extremely helpful employees. Top marks all round from me!