TSO Host are quite possibly the best hosting provider on the internet today. They provide a great service backed up by outstanding customer support. All for a great price. You cannot afford not to have your websites hosted by TSO Host. If you are thinking of moving hosting providers then switch to TSO Host.
It's so nice to deal with a internet services company that respond fast and helpfully to queries. There are so many that just take the money and then try to avoid any contact with the customer. I was a bit sceptical that they had such good reviews but they really deserve them.
MintTwist have slowly been migrating their hosting accounts to TSO for the last couple of years. We have an Ultimate Shared Hosting Package hosting over 400 websites along with multiple VDS’ of various sizes etc.
A few days ago one of our Dedicated Servers with another company became corrupted, the permissions broke and the website hosted on the server went down. We purchased a VDS with TSO and planned to copy everything over ASAP. The process of migrating the DB, images, files and media was painfully difficult due to compressions, rebuilding the DB and huge quantities of files. TSO was utterly outstanding with their support, response times and their willing to assist in the migration and rebuilding that felt far beyond the remit of a hosting company.
TSO’s setup, control panels and quality of service are incredible and I will not hesitate to suggest them to anyone as top quality yet affordable hosting solution.
I don't know really where to start with this review, because I have so many good things to say about TSOHost.
TSOHost's customer support are truely 24/7. I've sent tickets at 2am, and gotten replies back 5 minutes later. Every single ticket I've sent, has been resolved extremely quickly, by someone very knowledgable and polite. Even when I had some stupid questions, they still happily helped answer them. The one time I've called phone support too was a good experience - my call was instantly picked up by someone extremely polite and helpful. TSOHost's customer service is nothing short of amazing and is the best customer service experience I've had from any company, ever.
I'm only on their shared hosting package, but the quality of their hosting in my experience cannot be beat. They're not the cheapest hosting company out there, but it's premium hosting for a budget price. I honestly don't think you can get better value for your money elsewhere. No hidden fees either, which makes TSOHost one of the few companies in the industry that's honest about the cost.
Never had any downtime, neither has a friend who has a separate TSOHost account. The amount of features I get, even just for £5 a month, frequently surprise me.
Totally love TSOHost. It's one of the few companies out there that absolutely do everything right. I've been stung a number of times from terrible hosting companies, so it's great that I'm now with one I can trust.
Initially we had some issues migrating our sites over that caused some delays and whilst the service was professional and friendly they lack experience (my opinion not necessarily a fact), the hosting products offered are reasonably priced and well worth a look if just starting out, but for an up a running concern looking to switch to a new service do so with caution and prepare for downtime.
I was going to bite the bullet and go ahead and sign up for 12 months. that's when our problems started with an issue caused by the ticketing system, ok that's not a big deal for most but added on top of the other issues we had I started to lose confidence that we would be making a good move, we have a lot riding on providing a stable and secure environment for our developer, staff and contracted freelancers we cannot afford downtime and I think you'll agree that 6 days to get 2 sites up and running with 47 sites left to go I couldn't risk it.
However apparently my request to cancel our service "Didn't make sense" to TSO which I must admit instantly got my back up and made me feel like our business didn't matter, they did however offer us a free month to try and resolve things.
For me being told my decision to cancel didn't make sense as I didn't feel confident in the service, just nailed the lid shut, up until then I was going to give it one more chance to win me over. I've been doing this job for some 20 years and understand there are always little problems migrating to a different host, and it's not like we were paying £1000s of pounds but whether it' £20 or a £1000 if your business relies on it, it's your livelihood and protecting that does make sense.
These guys are probably the best hosting provider in the UK at the moment. They are great customers services department and there servers have very little down time. Even when that happens you are a very long and detailed email from the man in charge detailing the whys and hows.
Will always come to this company for my hosting solutions
I have been more than impressed with the service from day one of migrating several websites. Help in overcoming technical issues was excellent - even on a Sunday afternoon. Even the advise on issues that didn't directly relate to the tsohost service. Unfortunately one site got hacked but the tsohost support in fixing the problem and putting controls in place to prevent this in the future was without comparison. All the staff are polite, friendly and undoubtably very knowledgeable - and always right. My only very slight reservation (and the reason for four stars and not five, I could 4.5) is that the performance of the websites for an identical setup as the previous host is a little slow but it is acceptable.
Stan Byford found this review useful
When choosing your hosting supplier it's important to consider more than just the technical offering and cost. Customer service is vital to retaining that great relationship you envisage when you switch to your new supplier.
TSO Host is great in all departments. I use them to host Wordpress blogs. They offer much more besides, but for me the ease and simplicity of starting up new blogs, managing hostnames, payment options etc. is a huge draw. I spend all day every day in my job fixing servers, writing applications, designing new systems. When I'm at home I just don't want this hassle. TSO Host's GUI is perfect for this. Completely easy for the end user, which we all know means there's some serious plumbing going on in the background. That this is pretty much invisible to the customer is testament to the technical team.
TSO Hosts' prices are great too. You need to offset cost against reliability. TSO Host has his the sweet spot here. Honestly, there is the occasional outage, but very rare and infrequent. If there is an outage they are always very honest about the cause and genuinely fix the problem. Working in the business as I do, I understand how rare this is. So often the problem disappears for a while and gets ignored instead of fixed, only to reappear at some point in the future. And for TSO's pricing, you really can't argue.
Finally, customer service. My emails are responded to with startling efficiency. Unlike some providers I'm familiar with, this is not scripted content. You get someone who genuinely knows their stuff who are able to advise or solve your issues, usually in just one or two messages. Excellent stuff.
Would I recommend TSO Host? Yes. Yes I would.
My first experience of using the help line was very good. query was answered quickly and a further query was also dealt with promptly. Thanks again.
Amazing and welcome that this is a UK based company. I'm extremely glad I switched my sites to Tsohost, everything you need to get & keep your site up & running is laid out on Tsohost's pages perfectly. Help is on hand if you need it - and when I did need help at one stage, beyond the FAQ & forum, the person I spoke to couldn't have been more polite, helpful & matter-of-fact. A rare change and great stuff.
Keep up the good work - it is much appreciated.
I was with my previous hosting company for six years with no problems at all but it was becoming expensive for the small amount of hosting I needed. I spent a long time looking at alternatives before deciding on Tsohost and so far I haven't been disappointed. I'm no tekkie but it was simple to purchase the package and the instructions for transferring my site were clear. I got myself confused with FTP but Customer Services were able to sort me out quickly and easily.
I've been used to using mainstream hosting providers for all my web needs, JustHost, 1&1 ect.
Although those hosting companies have endless options and program's within CPanel, when something goes wrong the customer service is awful.
What's the point of having endless features when the support for them is almost non existent or very poor.
I heard about TSOHost a couple of months ago, mainly when I decided to switched to a UK based hosting company - A decision also influenced by the recent NSA revelations.
I decided to move one domain to TSOHost to see what they're service was like and also to see what features they offer within CPanel.
I was surprised to see the difference in service almost instantly. I received an email with all the required steps required to move domains, once this was completed I also received a confirmation email - all within about 30mins.
I had to open a ticket for a query with activating the WhoIS service and again, the ticket was opened and resolved within a matter of minutes.
I would have to admit that the CPanel features are a little lacking over others but as I'm using Wordpress it not too much of a problem.
The UI is clean and tidy compared to other sites where it looks like they've just tired to pack everything onto the page.
The speed at which they resolve outages/server issues has been impressive too.
With regular updates on Twitter, I as the user am always in the know as to what's happening and when it's due to be resolved.
I have now move all my domains to TSO and will continue to use them for the foreseeable future. They are also the only web hosting company that I recommend to family/friends/clients.
The customer service, efficiency and customer interaction from the guys at TSO has been impressive.
A solid 10/10 for me. 👍
(Please add more options to the applications list though!!)
We had TSOHOST Services since period of 6 years. Such a secure and tension free service providers. I never thing about that my Website might be hacked or any such kind of problem. Very less downtime of servers for maintenance. Updates are very good while any enhancement. I would like to rate it Very good services.
Wish you best of luck. Regards
In the past the renewal of my domain name and web space has filled me with dread, but after changing to TSO last year everything is so straightforward. Questions and queries were answered promptly and in a non-techie way and this year's renewals went through without a hitch. Definitely recommended.
Tsohost are my preferred hosting company. They've blown the competition out of the internet seas as far as I'm concerned, so no need for any alternatives.
Aside from the obvious in terms of their actual products and services, the overall customer service is great. Swift, effective and concise - only recently did I submit a ticket at around 2am to get a response that answered my question within a short amount of time.
I'm very happy putting client work and my own projects with them. For what it's worth, they get my seal of approval.
TSOHost, never fail to provide solid hosting services at all levels. I have experienced first hand, top quality customer service, regular un-prompted communication and competitive pricing. It's not about cheap prices, or about over priced useless services - it's about solid value for money!
I can't be more pleased with my move from Dreamhost to Tsohost.
I have found the team to be extremely fast at responding to any queries and everyone I have dealt with so far has been spot on with their help.
I feel very confident in the service and being able to talk to the team on the phone in an emergency has made many a stressful situation more manageable.
Thank you to you all! And keep up the good work!
I needed to swap web hosts, and had TSOHosts recommend by a friend. I couldn't be happier, they guided me through the migration of my site and stepped in to fix my mistakes and finish off the process.
I can't recommend these guys and girls highly enough. And for the price it's amazing.
I run a few different online shops, affiliate sites and adsense sites. I run all my domains and hosting through TsoHost and all I can say is that they are amazing. In the 10 or so years i've been online I have been through countless hosts. It's just a shame it took me so long to find them.
We've had amazing service from day one, we have around 8 sites hosted with TSO and adding more, the servers are very stable, some hosts brag about 100% uptime, TSO provide it
Amazing support even better prices and fast friendly service.
I moved my WordPress blog from wordpress.com to another hosting provider and was really disappointed. I moved again, this time spending a bit more time to check the different options, and Tsohost was my choice. That was a year ago, and I've never looked back. They're great value for money, their service is responsive and efficient, their product is quality, and I would recommend them to anyone without hesitation. It's actually a pleasure to deal with them, that's how good they are.
I am torn with TSOHOST. On one hand there have a been a catalogue of hosting issues including email access, and very slow to non-existent server response times. On the other they are always willing to help and offer great round-the clock support.
I have nothing against a company which wants to expand and move forward, but at present I do believe that I am being affected by this growth.
When I first signed up with TSO nearly 2 years ago they were very good - all round, this included the shared clustered hosting.
Now the situation is somewhat different on the clustered hosting (cloud), the current set-up cannot support the growth. They are building a data center and I can only imagine the kind of disruption moving to the data center will cause when that time comes. Can't wait!
Stan Byford found this review useful
Exactly a month ago I wrote how I had been with tsohost for 18 months with no negative issues and how I had been using two hosts (UK and USA based) but wasn't consuming enough bandwidth to justify two. Having decided to bring both under one umbrella I plumped with tsohost although I had no issues with the American host. However all has changed
Despite have several communications regarding a move of a a we site and being told how simple it was tsohost failed to copy a sub domain correctly and left it sharing a database with the main domain... As a consequence when the site was overhauled the database became corrupted. I was then left 'hanging for over 10 hours before I had to work out for myself that tsohost had lost all the work and were unable to recover the database. A lot of hard work lost out of sheer idiocy, incompetence or malice.. Either way I lost all confidence in tsohost very rapidly and am in the process of looking for a new competent host. If I could give them zero stars I would
I've used a few hosting companies for my personal website but I am now an advocate of Tsohost. Their quality of service, speed of support, and general attitude towards their customers is unrivalled in an industry saturated with big name sharks. Kudos to Seb and the team, and best wishes for the future. I will be watching closely – and opening my wallet when appropriate!
I've dealt with a number of hosting companies however TSO's support is truly unrivaled.
They are always available, happy to help and very knowledgeable.
User interface is quick and easy to use.
Pricing is very competitive at only £5 for up to 6 websites.
ONLY reservation is TSO host say they have optimised wordpress hosting however I don't think this is optimised in the same sense of ZippyKid or WPengine (because magento and other platforms are installed on the same server?) - but then again those companies are more than 10x the price so can't really complain!
HIGHLY RECOMMENDED FOR COST EFFICIENT WEB HOSTING! :)
Over the past few years I have gone through a succession of hosting companies. All have let me down through a combination of poor customer service, escalating prices, and diminishing performance. I'm please to announce that I have finally found one that delivers on their promises. Initially I tried Tsohost for their cloud hosting service. I am sill using it to serve a couple of wordpress sites for local businesses. The performance is excellent, and its only costing less than £5 a month. They off the choice of a cpanel interface or their cloud hosting panel, the latter is much nicer and makes managing the sites easier. However, what really impressed me was their dedication to customer service. Whether you choose to call them by phone or submit a support ticket they always respond quickly and professionally, and they go that extra mile to ensure that the problem is fixed to your satisfaction.
After this experience I decided to try a VPS to run a couple of Magento stores. I have previously had trouble, even on a dedicated service, with poor performance and unreliable service. Tsohost moved the troubled site for me, and took a considerable amount of effort to get it running smoothly on the new VPS. The improvement in performance is considerable, despite me running it on what I know is a slightly under spec choice for a Magento platform. I now have another 2 stores running on the same server, and look forward to upgrading the service as business pickups up.
Tsohost are by far the best hosts I've found, and the customer service is well beyond what anyone could expect. They offer a money back guarantee on their service, so if you are thinking of changing hosts give them a go!
I'm always sceptical about the reviews I read online, ESPECIALLY with regard to hosting.... web developers are notorious for taking great pleasure in writing scathing reviews of hosting firms when something hasn't worked.... but TSO are QUALITY. My mate recommended them to me and I'm so glad he did!
I've only been using them for a few weeks and I've been in contact with Support a few times and each and every time they've been incredibly helpful.... even fixing something for me that wasn't really within their remit.
I was with Webfusion before and was quite happy with their service, but my VPS was full and I was looking for a more flexible package. TSO have introduced me to Cloud Hosting and I will never look back now.
Their control panel is truly a thing of beauty. It's so simple, yet incredibly powerful. The Wordpress preview functionality is truly a godsend. It always used to frustrate me that you couldn't properly check a Wordpress website before pointing the domain at it, but the TSO control panel edits the site location and makes a PROPER WORDPRESS PREVIEW possible!!!!
I'm using their Ultimate Cloud service, which is so flexible.... I can even host both Linux & Windows sites on the same package. It takes daily backups that couldn't be any easier to restore. It's completely upgradable at any time.... what more do you want??
I would have no reservation recommending TSO to anyone looking for hosting - first class in every way.
(By the way, I'm in Gloucester UK, not US!!!)
I switched to Tsohost a year ago and haven't looked back since. This is quite simply, the best host that I have used. The products are simple to understand and fully featured, the prices are very competitive (you can even get a 10% discount off hosting with the code '<external link removed>' - I tried it and works!) and the support is fantastic.
When I was moving my first website to them I had a few teething problems, I raised a support ticket and it was answered within a few minutes with plenty of advice. When I still couldn't get it to work one of Tsohost's support team went in and fixed my site for me, at 2 in the morning! They're London based and by their own admission "don't employ call centre monkeys", which really means that the people that pick up the phone or answer online tickets are there to help, not to meet targets. That said, they have a 30 minute response target to support requests, when this slipped recently they hired another 12 staff (according to their blog) to make sure they pulled it back.
On the product side, there are various levels of hosting package and if you don't want to be tied in to a long term deal you can pay monthly with no commitment. So you can test them out for just £2.99 a month and get your money back if you're not happy. They run their own cloud hosting platform and also offer Cpanel hosting for those who want it. I have both and while their cloud platform doesn't have all of the features of Cpanel it is probably easier to use in a lot of respects and offers some great one-click install applications, including Wordpress, Joomla etc. Domain registration is also a pound or two cheaper than a lot of competitors too.
As two tech savvy people, myself and my business partner still get totally confused by web servers, smtp's, html's and other confusing acronyms associated with building pretty things to go on the internet. So, we hosted our website through TSO Host. Several times we had to call with technical questions and thank god the gentleman on the other end was patient enough to talk us through our issues in plain non-jargon based English. Highly recommended.
Adam Price found this review useful
The best of the best, forget the rest....
We had been struggling with our Magento stores for several weeks, with site performance struggling and our server crashing two or three times a day. It affected our business locally as well as widely online. We were originally with Simple Servers, who couldn't get to the bottom of the issue and kept suspending our service, then switched to Heart Servers with similar results... all very frustrating. Until my brother (after much research) found TSOHost. After speaking to their team he was tentatively convinced (after hearing it all before) that they could not only get to the bottom of the issue, but optimise the server to ensure optimum performance for our Magento stores. Their ethos: "Part of this customer-focused attitude involves listening to customer comments, suggestions and concerns and acting on these wherever possible"... Needless to say, they have stuck to their word and not only delivered, but gone well beyond the call of duty, answering phone calls up until 11pm and working into the depths of the early hours to not only resolve issues, but implement changes to improve our sites performance. It has without doubt been the best customer service I have ever experienced. I am extremely anal in my own business about delivering the best customer service possible and must say the TSOHost team have gone well beyond my own expectations. I worked for John Lewis customer service for six years and can say that these guys even top JL for service. Don't hesitate to use them. Thank you Seb, Adam, Darren, Dom and Craig (and the rest of the team) for your outstanding service. If Carlsberg made managed servers....
I only just joined this company but I have been treat like a king, the customer service is excellent, they are so helpful and so fast at getting back in touch.
Last night at 12am I got an email for a problem that I was having, that was late!
I would definitely recommend this company, they are affordable and so far they seem fast and reliable.
TSO Host are fantastic. Hassle free, honest, reliable, efficient, UK-based, great service, great hosting, advanced features, super value.
I always recommend TSO to my clients if asked, and there has been ZERO comeback in 2 years.
And here's the big one... their support is excellent: tolerant of my ignorance, well-informed, fast and accurate, whether you call or use their slick e-tciket system.
Just use them!
I came over to TSO Host from Rackspace. I just couldn't afford the massive bills with Rackspace and all the additional support charges they kept billing me for. I wanted to keep the speed and scale-ability of Cloud Hosting, but drop the additional bill for support.
A friend suggested TSO Host, I had a quick call to discuss my needs and was up and running in 48 hours, TSO host even did the migration from my other server, which they did in the early hours of the morning to avoid any major disruption!
There support team is fantastic, responses to tickets are fast and overall the service I have received has been outstanding, I know have a Cloud Hosting Solution that's within my budget and fully supported!
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