Tsohost reviews

Tsohost reviews

Excellent
9.2
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I'm a smiling customer!

I've just graduated from blogging to creating my own website, which meant a big step up in terms of domains, forwarding, hosting etc. I was nervous about some of my particular complexities, but got immediate, nearly instant, support both times I asked for help - once by phone and once by email. Their support reps were extremely helpful and personable, which made our interactions a delight. Seriously, a delight! I would recommend TSOhost to anyone, and have already suggested to my husband that he get his domains switched over as soon as he can.
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Lousy, no automation, no expertise

1. I registered a DNS name, but had to ask them to push it through.
2. The website builder needs a manual publish from their side (2 days and still waiting).
3. Emails are sent through freemail.footholds.net and they are blocking us. This isn't one of their servers (this appears to be a site owned by one of their other companies). Still waiting
Tsohost

Reply from Tsohost

Thank you for taking the time out to share your experience. I'm very sorry to hear of the issues you have run into whilst hosting with us. A number of domain names require manual setup due to specific information required by that registry. This is something that we cannot avoid, but with this is mind we will certainly be looking to streamline the process to ensure a smooth setup.

Website Builder is a new product and I apologise for the trouble you have had, publishing a website should be instant and I will be carrying out some investigating to see how this bug has occurred. In the meantime please feel free to get in touch and we will work to get you online.

Many thanks
Aliysa
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"Avoid Website Stats are broken since 5th December"

"Don't use them. They lie about the problems they have with their website stats.

I haven't had any stats from 5th december on any of my websites that I host with them.

They will not honestly explain the problems with the system"

They have recently fixed the problem the stats are working exactly like they were before they were broken. I was promised after the new stats system was running that they would be real time; however they are not.
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The best hosting provider on the internet today FACT!

TSO Host are quite possibly the best hosting provider on the internet today. They provide a great service backed up by outstanding customer support. All for a great price. You cannot afford not to have your websites hosted by TSO Host. If you are thinking of moving hosting providers then switch to TSO Host.
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Respond fast and are helpful

It's so nice to deal with a internet services company that respond fast and helpfully to queries. There are so many that just take the money and then try to avoid any contact with the customer. I was a bit sceptical that they had such good reviews but they really deserve them.
Tsohost

Reply from Tsohost

Hi Tony,

Thank you for giving us a try, we're glad you did! I'll pass your great feedback on to the customer support team, thanks for taking the time out to share it.

Many thanks
Aliysa
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TSO are outstanding in setup, control panel access, support response times and customer service.

MintTwist have slowly been migrating their hosting accounts to TSO for the last couple of years. We have an Ultimate Shared Hosting Package hosting over 400 websites along with multiple VDS’ of various sizes etc.

A few days ago one of our Dedicated Servers with another company became corrupted, the permissions broke and the website hosted on the server went down. We purchased a VDS with TSO and planned to copy everything over ASAP. The process of migrating the DB, images, files and media was painfully difficult due to compressions, rebuilding the DB and huge quantities of files. TSO was utterly outstanding with their support, response times and their willing to assist in the migration and rebuilding that felt far beyond the remit of a hosting company.

TSO’s setup, control panels and quality of service are incredible and I will not hesitate to suggest them to anyone as top quality yet affordable hosting solution.
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Absolutely amazing in every regard

I don't know really where to start with this review, because I have so many good things to say about TSOHost.

TSOHost's customer support are truely 24/7. I've sent tickets at 2am, and gotten replies back 5 minutes later. Every single ticket I've sent, has been resolved extremely quickly, by someone very knowledgable and polite. Even when I had some stupid questions, they still happily helped answer them. The one time I've called phone support too was a good experience - my call was instantly picked up by someone extremely polite and helpful. TSOHost's customer service is nothing short of amazing and is the best customer service experience I've had from any company, ever.

I'm only on their shared hosting package, but the quality of their hosting in my experience cannot be beat. They're not the cheapest hosting company out there, but it's premium hosting for a budget price. I honestly don't think you can get better value for your money elsewhere. No hidden fees either, which makes TSOHost one of the few companies in the industry that's honest about the cost.

Never had any downtime, neither has a friend who has a separate TSOHost account. The amount of features I get, even just for £5 a month, frequently surprise me.

Totally love TSOHost. It's one of the few companies out there that absolutely do everything right. I've been stung a number of times from terrible hosting companies, so it's great that I'm now with one I can trust.
Tsohost

Reply from Tsohost

Hi Christian,

Thank you for taking the time out to share your experience, we appreciate it!

I've shared your feedback with the team and there are smiles all round!

Thanks again
Aliysa
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Not for us!!!

Initially we had some issues migrating our sites over that caused some delays and whilst the service was professional and friendly they lack experience (my opinion not necessarily a fact), the hosting products offered are reasonably priced and well worth a look if just starting out, but for an up a running concern looking to switch to a new service do so with caution and prepare for downtime.

I was going to bite the bullet and go ahead and sign up for 12 months. that's when our problems started with an issue caused by the ticketing system, ok that's not a big deal for most but added on top of the other issues we had I started to lose confidence that we would be making a good move, we have a lot riding on providing a stable and secure environment for our developer, staff and contracted freelancers we cannot afford downtime and I think you'll agree that 6 days to get 2 sites up and running with 47 sites left to go I couldn't risk it.

However apparently my request to cancel our service "Didn't make sense" to TSO which I must admit instantly got my back up and made me feel like our business didn't matter, they did however offer us a free month to try and resolve things.

For me being told my decision to cancel didn't make sense as I didn't feel confident in the service, just nailed the lid shut, up until then I was going to give it one more chance to win me over. I've been doing this job for some 20 years and understand there are always little problems migrating to a different host, and it's not like we were paying £1000s of pounds but whether it' £20 or a £1000 if your business relies on it, it's your livelihood and protecting that does make sense.
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Very professional outfit

These guys are probably the best hosting provider in the UK at the moment. They are great customers services department and there servers have very little down time. Even when that happens you are a very long and detailed email from the man in charge detailing the whys and hows.

Will always come to this company for my hosting solutions
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Review by confirmed purchaser

Service first class and unbeatable although web servers may seem a little slow

I have been more than impressed with the service from day one of migrating several websites. Help in overcoming technical issues was excellent - even on a Sunday afternoon. Even the advise on issues that didn't directly relate to the tsohost service. Unfortunately one site got hacked but the tsohost support in fixing the problem and putting controls in place to prevent this in the future was without comparison. All the staff are polite, friendly and undoubtably very knowledgeable - and always right. My only very slight reservation (and the reason for four stars and not five, I could 4.5) is that the performance of the websites for an identical setup as the previous host is a little slow but it is acceptable.
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Review by confirmed purchaser

Excellent value and service. Couldn't ask for more.

When choosing your hosting supplier it's important to consider more than just the technical offering and cost. Customer service is vital to retaining that great relationship you envisage when you switch to your new supplier.

TSO Host is great in all departments. I use them to host Wordpress blogs. They offer much more besides, but for me the ease and simplicity of starting up new blogs, managing hostnames, payment options etc. is a huge draw. I spend all day every day in my job fixing servers, writing applications, designing new systems. When I'm at home I just don't want this hassle. TSO Host's GUI is perfect for this. Completely easy for the end user, which we all know means there's some serious plumbing going on in the background. That this is pretty much invisible to the customer is testament to the technical team.

TSO Hosts' prices are great too. You need to offset cost against reliability. TSO Host has his the sweet spot here. Honestly, there is the occasional outage, but very rare and infrequent. If there is an outage they are always very honest about the cause and genuinely fix the problem. Working in the business as I do, I understand how rare this is. So often the problem disappears for a while and gets ignored instead of fixed, only to reappear at some point in the future. And for TSO's pricing, you really can't argue.

Finally, customer service. My emails are responded to with startling efficiency. Unlike some providers I'm familiar with, this is not scripted content. You get someone who genuinely knows their stuff who are able to advise or solve your issues, usually in just one or two messages. Excellent stuff.

Would I recommend TSO Host? Yes. Yes I would.
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Review by confirmed purchaser

very pleased with the response time and helpful input from the team.

My first experience of using the help line was very good. query was answered quickly and a further query was also dealt with promptly. Thanks again.
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Review by confirmed purchaser

An excellent hosting company

Amazing and welcome that this is a UK based company. I'm extremely glad I switched my sites to Tsohost, everything you need to get & keep your site up & running is laid out on Tsohost's pages perfectly. Help is on hand if you need it - and when I did need help at one stage, beyond the FAQ & forum, the person I spoke to couldn't have been more polite, helpful & matter-of-fact. A rare change and great stuff.

Keep up the good work - it is much appreciated.

Many thanks

Mike
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Review by confirmed purchaser

Recently switched to Tsohost, all good so far

I was with my previous hosting company for six years with no problems at all but it was becoming expensive for the small amount of hosting I needed. I spent a long time looking at alternatives before deciding on Tsohost and so far I haven't been disappointed. I'm no tekkie but it was simple to purchase the package and the instructions for transferring my site were clear. I got myself confused with FTP but Customer Services were able to sort me out quickly and easily.
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Review by confirmed purchaser

Exceeded all my expectations

Their customer service and support is second to none.
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Review by confirmed purchaser

The Best. TSO Is THE Hosting Company To Go With

I've been used to using mainstream hosting providers for all my web needs, JustHost, 1&1 ect.
Although those hosting companies have endless options and program's within CPanel, when something goes wrong the customer service is awful.
What's the point of having endless features when the support for them is almost non existent or very poor.
I heard about TSOHost a couple of months ago, mainly when I decided to switched to a UK based hosting company - A decision also influenced by the recent NSA revelations.

I decided to move one domain to TSOHost to see what they're service was like and also to see what features they offer within CPanel.
I was surprised to see the difference in service almost instantly. I received an email with all the required steps required to move domains, once this was completed I also received a confirmation email - all within about 30mins.

I had to open a ticket for a query with activating the WhoIS service and again, the ticket was opened and resolved within a matter of minutes.

I would have to admit that the CPanel features are a little lacking over others but as I'm using Wordpress it not too much of a problem.
The UI is clean and tidy compared to other sites where it looks like they've just tired to pack everything onto the page.

The speed at which they resolve outages/server issues has been impressive too.
With regular updates on Twitter, I as the user am always in the know as to what's happening and when it's due to be resolved.

I have now move all my domains to TSO and will continue to use them for the foreseeable future. They are also the only web hosting company that I recommend to family/friends/clients.

The customer service, efficiency and customer interaction from the guys at TSO has been impressive.

A solid 10/10 for me. 👍
(Please add more options to the applications list though!!)
Tsohost

Reply from Tsohost

Hi Mohammed,

Thank you for taking the time to write the above review. This is greatly appreciated.

Out of interest, which other applications are you interested in? FYI - We are going to be increasing the library very soon, however if there is something you want before hand please send in a ticket with the app name and we can look to get it added.

Regards,
Wahid
Head of Product & Marketing
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Review by confirmed purchaser

Great service

thank you! I always get great service from TSO customer service.
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Review by confirmed purchaser

Kept me posted as to progress

Zakah was very helpful and kept me posted as to progress all that I have become to expect from TSOhost.
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Review by confirmed purchaser

Secured Webhosting Services ...

We had TSOHOST Services since period of 6 years. Such a secure and tension free service providers. I never thing about that my Website might be hacked or any such kind of problem. Very less downtime of servers for maintenance. Updates are very good while any enhancement. I would like to rate it Very good services.

Wish you best of luck. Regards
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Review by confirmed purchaser

Hassle Free

In the past the renewal of my domain name and web space has filled me with dread, but after changing to TSO last year everything is so straightforward. Questions and queries were answered promptly and in a non-techie way and this year's renewals went through without a hitch. Definitely recommended.

Tsohost Details

About this company

UK Webhosting Ltd was founded in 2003 as a provider of reliable, affordable internet services consisting of shared hosting, dedicated hosting, domain registration and consultancy. With an enthusiastic team and strong management the company has gone from strength to strength over the past 5 years enjoying strong organic growth. Through this and our acquisition of other companies we host in excess of 20,000 websites across our shared and dedicated hosting platforms on our UK servers.

Visit Tsohost

Contact information

Call us on: 0800 0242931
We live here: 113-114 Buckingham Avenue
SL1 4PF Slough
United Kingdom

Category

Tsohost is ranked 3 out of 22 in the category Domain

Tsohost is ranked 6 out of 25 in the category

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