I wanted a linux/cPanel hosting service, with shell access. No initial specific intentions, but I wanted to move some of my projects from a linux server at home to elsewhere, to ease remote access, sharing with friends & colleagues, etc.
After asking for recommendations on a number of forums I frequent, I took out a Pro account using a discount code making my year1 costs just 15gbp including domain name. A bargain, based purely on price I wouldn't have gone anywhere else, and the recommendations I received made it a no brainer.
18 months on, I now have a number of personal & group projects hosted on the account, using both the free domain, and also providing hosting for a number of other domains (both my own and friends/family).
When renewal time came around, I had absolutely no qualms with paying the full 50gbp for the year.
I've only had cause to contact support once (to have shell access enabled) but they were incredibly quick to respond & provide what I needed. From reading their support forums, this would appear to be "the norm".
The organisation I currently work for is large enough that they perform all IT services, including hosting, in house, but I wouldn't hesitate to look at TSOHost were I to find myself at a smaller firm with requirements for which TSO would be suitable.
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