Tsohost reviews

Tsohost reviews

Excellent
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Review by confirmed purchaser

Excellent support

I can't be more pleased with my move from Dreamhost to Tsohost.

I have found the team to be extremely fast at responding to any queries and everyone I have dealt with so far has been spot on with their help.

I feel very confident in the service and being able to talk to the team on the phone in an emergency has made many a stressful situation more manageable.

Thank you to you all! And keep up the good work!
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Review by confirmed purchaser

Amazing customer service.

I needed to swap web hosts, and had TSOHosts recommend by a friend. I couldn't be happier, they guided me through the migration of my site and stepped in to fix my mistakes and finish off the process.

I can't recommend these guys and girls highly enough. And for the price it's amazing.
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Review by confirmed purchaser

Best host I've ever had.

I run a few different online shops, affiliate sites and adsense sites. I run all my domains and hosting through TsoHost and all I can say is that they are amazing. In the 10 or so years i've been online I have been through countless hosts. It's just a shame it took me so long to find them.
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Review by confirmed purchaser

Nothing is too much trouble for TSO

We've had amazing service from day one, we have around 8 sites hosted with TSO and adding more, the servers are very stable, some hosts brag about 100% uptime, TSO provide it
Amazing support even better prices and fast friendly service.
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Web hosting just doesn't get any better than this

I moved my WordPress blog from wordpress.com to another hosting provider and was really disappointed. I moved again, this time spending a bit more time to check the different options, and Tsohost was my choice. That was a year ago, and I've never looked back. They're great value for money, their service is responsive and efficient, their product is quality, and I would recommend them to anyone without hesitation. It's actually a pleasure to deal with them, that's how good they are.
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Simply Awesome!

These guys know what they are doing and they do it well. Any support tickets submitted are replied to within minutes - regardless of the time of day - and they really go the extra mile. I thoroughly recommend TSOhost - five stars!
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Problematic shared hosting services, great customer support

I am torn with TSOHOST. On one hand there have a been a catalogue of hosting issues including email access, and very slow to non-existent server response times. On the other they are always willing to help and offer great round-the clock support.

I have nothing against a company which wants to expand and move forward, but at present I do believe that I am being affected by this growth.

When I first signed up with TSO nearly 2 years ago they were very good - all round, this included the shared clustered hosting.

Now the situation is somewhat different on the clustered hosting (cloud), the current set-up cannot support the growth. They are building a data center and I can only imagine the kind of disruption moving to the data center will cause when that time comes. Can't wait!
Tsohost

Reply from Tsohost

Hi Morgan,

My name is Wahid and I am the Head of Product & Marketing here at Tsohost. Apologies for replying to the message here late.

Appreciate the feedback. I've been looking at your tickets and see the frustration. I can assure you the work constantly being done to the cloud platform can handle the growth we are experiencing.

We are excited about moving servers to our own data center, we are only consolidating a small amount of servers from other data centers and will not be moving the servers that are currently housed in our Equinx DC - but rest assured there is a lot of planning going into this to ensure minimal disruption to live sites.

I do hope the support experience you've had with us will assure you we are the right hosting provider to stay with and that we are transparent with information and will invest/optimise our platforms to ensure our customers get the best hosting experience for their websites.
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it's good until it's not ...

Exactly a month ago I wrote how I had been with tsohost for 18 months with no negative issues and how I had been using two hosts (UK and USA based) but wasn't consuming enough bandwidth to justify two. Having decided to bring both under one umbrella I plumped with tsohost although I had no issues with the American host. However all has changed

Despite have several communications regarding a move of a a we site and being told how simple it was tsohost failed to copy a sub domain correctly and left it sharing a database with the main domain... As a consequence when the site was overhauled the database became corrupted. I was then left 'hanging for over 10 hours before I had to work out for myself that tsohost had lost all the work and were unable to recover the database. A lot of hard work lost out of sheer idiocy, incompetence or malice.. Either way I lost all confidence in tsohost very rapidly and am in the process of looking for a new competent host. If I could give them zero stars I would
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The best web host I have ever used

I've used a few hosting companies for my personal website but I am now an advocate of Tsohost. Their quality of service, speed of support, and general attitude towards their customers is unrivalled in an industry saturated with big name sharks. Kudos to Seb and the team, and best wishes for the future. I will be watching closely – and opening my wallet when appropriate!
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Fantastic support

I've dealt with a number of hosting companies however TSO's support is truly unrivaled.

They are always available, happy to help and very knowledgeable.

User interface is quick and easy to use.

Pricing is very competitive at only £5 for up to 6 websites.

ONLY reservation is TSO host say they have optimised wordpress hosting however I don't think this is optimised in the same sense of ZippyKid or WPengine (because magento and other platforms are installed on the same server?) - but then again those companies are more than 10x the price so can't really complain!

HIGHLY RECOMMENDED FOR COST EFFICIENT WEB HOSTING! :)
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The best hosting company I have ever used

Over the past few years I have gone through a succession of hosting companies. All have let me down through a combination of poor customer service, escalating prices, and diminishing performance. I'm please to announce that I have finally found one that delivers on their promises. Initially I tried Tsohost for their cloud hosting service. I am sill using it to serve a couple of wordpress sites for local businesses. The performance is excellent, and its only costing less than £5 a month. They off the choice of a cpanel interface or their cloud hosting panel, the latter is much nicer and makes managing the sites easier. However, what really impressed me was their dedication to customer service. Whether you choose to call them by phone or submit a support ticket they always respond quickly and professionally, and they go that extra mile to ensure that the problem is fixed to your satisfaction.
After this experience I decided to try a VPS to run a couple of Magento stores. I have previously had trouble, even on a dedicated service, with poor performance and unreliable service. Tsohost moved the troubled site for me, and took a considerable amount of effort to get it running smoothly on the new VPS. The improvement in performance is considerable, despite me running it on what I know is a slightly under spec choice for a Magento platform. I now have another 2 stores running on the same server, and look forward to upgrading the service as business pickups up.
Tsohost are by far the best hosts I've found, and the customer service is well beyond what anyone could expect. They offer a money back guarantee on their service, so if you are thinking of changing hosts give them a go!
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Best host ever

All support tickets I've raised have been dealt with promptly and thoroughly. These folks really go the extra mile to help. The dashboard is a pleasure to use.
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Review by confirmed purchaser

Excellent customer service

Fastest customer service of any tech company I have ever dealt with.
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FIRST. CLASS.

I'm always sceptical about the reviews I read online, ESPECIALLY with regard to hosting.... web developers are notorious for taking great pleasure in writing scathing reviews of hosting firms when something hasn't worked.... but TSO are QUALITY. My mate recommended them to me and I'm so glad he did!

I've only been using them for a few weeks and I've been in contact with Support a few times and each and every time they've been incredibly helpful.... even fixing something for me that wasn't really within their remit.

I was with Webfusion before and was quite happy with their service, but my VPS was full and I was looking for a more flexible package. TSO have introduced me to Cloud Hosting and I will never look back now.

Their control panel is truly a thing of beauty. It's so simple, yet incredibly powerful. The Wordpress preview functionality is truly a godsend. It always used to frustrate me that you couldn't properly check a Wordpress website before pointing the domain at it, but the TSO control panel edits the site location and makes a PROPER WORDPRESS PREVIEW possible!!!!

I'm using their Ultimate Cloud service, which is so flexible.... I can even host both Linux & Windows sites on the same package. It takes daily backups that couldn't be any easier to restore. It's completely upgradable at any time.... what more do you want??

I would have no reservation recommending TSO to anyone looking for hosting - first class in every way.

(By the way, I'm in Gloucester UK, not US!!!)
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Fantastic product, awesome service!

I switched to Tsohost a year ago and haven't looked back since. This is quite simply, the best host that I have used. The products are simple to understand and fully featured, the prices are very competitive (you can even get a 10% discount off hosting with the code '<external link removed>' - I tried it and works!) and the support is fantastic.

When I was moving my first website to them I had a few teething problems, I raised a support ticket and it was answered within a few minutes with plenty of advice. When I still couldn't get it to work one of Tsohost's support team went in and fixed my site for me, at 2 in the morning! They're London based and by their own admission "don't employ call centre monkeys", which really means that the people that pick up the phone or answer online tickets are there to help, not to meet targets. That said, they have a 30 minute response target to support requests, when this slipped recently they hired another 12 staff (according to their blog) to make sure they pulled it back.

On the product side, there are various levels of hosting package and if you don't want to be tied in to a long term deal you can pay monthly with no commitment. So you can test them out for just £2.99 a month and get your money back if you're not happy. They run their own cloud hosting platform and also offer Cpanel hosting for those who want it. I have both and while their cloud platform doesn't have all of the features of Cpanel it is probably easier to use in a lot of respects and offers some great one-click install applications, including Wordpress, Joomla etc. Domain registration is also a pound or two cheaper than a lot of competitors too.
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Speaking plain English

As two tech savvy people, myself and my business partner still get totally confused by web servers, smtp's, html's and other confusing acronyms associated with building pretty things to go on the internet. So, we hosted our website through TSO Host. Several times we had to call with technical questions and thank god the gentleman on the other end was patient enough to talk us through our issues in plain non-jargon based English. Highly recommended.
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If Carlsberg made Managed Servers...

The best of the best, forget the rest....
We had been struggling with our Magento stores for several weeks, with site performance struggling and our server crashing two or three times a day. It affected our business locally as well as widely online. We were originally with Simple Servers, who couldn't get to the bottom of the issue and kept suspending our service, then switched to Heart Servers with similar results... all very frustrating. Until my brother (after much research) found TSOHost. After speaking to their team he was tentatively convinced (after hearing it all before) that they could not only get to the bottom of the issue, but optimise the server to ensure optimum performance for our Magento stores. Their ethos: "Part of this customer-focused attitude involves listening to customer comments, suggestions and concerns and acting on these wherever possible"... Needless to say, they have stuck to their word and not only delivered, but gone well beyond the call of duty, answering phone calls up until 11pm and working into the depths of the early hours to not only resolve issues, but implement changes to improve our sites performance. It has without doubt been the best customer service I have ever experienced. I am extremely anal in my own business about delivering the best customer service possible and must say the TSOHost team have gone well beyond my own expectations. I worked for John Lewis customer service for six years and can say that these guys even top JL for service. Don't hesitate to use them. Thank you Seb, Adam, Darren, Dom and Craig (and the rest of the team) for your outstanding service. If Carlsberg made managed servers....
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Excellent Customer Service

I only just joined this company but I have been treat like a king, the customer service is excellent, they are so helpful and so fast at getting back in touch.

Last night at 12am I got an email for a problem that I was having, that was late!

I would definitely recommend this company, they are affordable and so far they seem fast and reliable.
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Peerless

TSO Host are fantastic. Hassle free, honest, reliable, efficient, UK-based, great service, great hosting, advanced features, super value.

I always recommend TSO to my clients if asked, and there has been ZERO comeback in 2 years.

And here's the big one... their support is excellent: tolerant of my ignorance, well-informed, fast and accurate, whether you call or use their slick e-tciket system.

Just use them!
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Outstanding

I came over to TSO Host from Rackspace. I just couldn't afford the massive bills with Rackspace and all the additional support charges they kept billing me for. I wanted to keep the speed and scale-ability of Cloud Hosting, but drop the additional bill for support.

A friend suggested TSO Host, I had a quick call to discuss my needs and was up and running in 48 hours, TSO host even did the migration from my other server, which they did in the early hours of the morning to avoid any major disruption!

There support team is fantastic, responses to tickets are fast and overall the service I have received has been outstanding, I know have a Cloud Hosting Solution that's within my budget and fully supported!

Tsohost Details

About this company

UK Webhosting Ltd was founded in 2003 as a provider of reliable, affordable internet services consisting of shared hosting, dedicated hosting, domain registration and consultancy. With an enthusiastic team and strong management the company has gone from strength to strength over the past 5 years enjoying strong organic growth. Through this and our acquisition of other companies we host in excess of 20,000 websites across our shared and dedicated hosting platforms on our UK servers.

Visit Tsohost

Contact information

Call us on: 0800 0242931
We live here: 113-114 Buckingham Avenue
SL1 4PF Slough
United Kingdom

Category

Tsohost is ranked 1 out of 23 in the category Domain

Tsohost is ranked 3 out of 26 in the category

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