Tuttibambini reviews

Tuttibambini reviews

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Review by confirmed purchaser

First Class online Service.

First time I've purchased a product from Tuttibambini. Website was easy to use and make a purchase and within a few days my order had arrived. All packed and sealed correctly without any damage. I'm a first time mum..therefore shopping around for goods as well as quality and customer service is a must for me.. Tuttibambini products are of great qaulity and I do recommend the products to purchase. All the best.
Tuttibambini

Reply from Tuttibambini

Hi Rubina,

Thanks for the great review! We are so pleased to hear that you were happy with the products that you purchased and the service you received.

Kind Regards

Sarah @ Tutti Bambini.
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Review by confirmed purchaser

Bad quality and bad customer service

Chest of draws would not fit together as the holes didn't line up, after many phone calls and sending photos of the chest of draws they said the wood was warped and couldn't understand why I didn't want to keep it.
Update
Tuti bambini fitters came to try and sort the two items out, couldn't fault the fitters they were very helpful and friendly, tuti bambini are refunding me for the chest of draws
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Replaced missing screw for Barcelona Cot - excellent service

Was putting back up the Barcelona drop side cotbed and noticed I was missing a screw. Contacted customer service and they despatched spare pack very quickly. Excellent service
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Review by confirmed purchaser

The perfect nursing chair for every new mum

I bought the nursing chair for my daughter. It arrived very promptly was easy to assemble. It looks good and is comfortable. We did have a problem with the footstool having a split in the wood under the top. I rang straight away and emailed a photo and within a couple of hours I had a phone call from Customer Services who sent a replacement within a few days. Even with the problem I am very happy with the chair, quality of it and the level of service I received. I think it will be a lovely addition to the nursery.
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excellent customer service

Purchased the louis cot bed through another company and the quaity of this cot is excellent. When I unpacked it one of the side panels of the drawer was slightly damaged. Emailed tutti bambini direct at 12 oclock at night and was telephoned the following morning at 10 past 9 just to find out which piece of the drawer was needed. Was contacted an hour later to say this part had been dispatched andI received said part the next day. Also the part had extra packaging when I received it obviously making sure I got it in excellent condition. I would highly recommend this company and their customer service is exceptional.
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Extremely helpful and efficient.

Sandra in customer services, identified the part needed to repair my son's glider chair.I paid for the item over the phone and it was delivered in less than 48 hours. Excellent service.
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Review by confirmed purchaser

Service is a joke.

I ordered a cotbed which I cancelled and I'm still waiting on my refund. Had to send 3 emails. None which I have had a response to and still haven't received my email. One message was sent advising it'll be refunded via PayPal... I paid with a card and don't have a PayPal account. I then called again to question this were I was told "I don't know what that means, wait 3days and see. I think it should be refunded to the card."
Customer service is an absolute joke and why give an email address if no one is going to respond! Never ever again will I use this company, and I'm still waiting on my refund. Joke!
Tuttibambini

Reply from Tuttibambini

Hello Emma, Having responded to your review by email and spoken to you today on the telephone, we advised the refund was issued on the 25th February followed with a confirmation email.
Now that the issue has been resolved, if we can help you with anything else. Please do not hesitate in calling.
with regards Tutti Bambini
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Review by confirmed purchaser

Problems with delivery but beautiful, quality furniture.

We had to wait a very long time for delivery only to find that some pieces were damaged on arrival causing a further wait for yet another delivery. Excellent staff constructed the furniture though. Couldn't fault them. Quite frustrating waiting but the furniture is definitely beautiful and, in general, good quality. Heavy but the White is quick to mark.
I am a little saddened that my button on my trousers very quickly wore away the paint on the changing table where I lean over to change my baby. I am 5ft 1. It happened within the first week and one door knob has come apart on the wardrobe within one month but we can glue that. The rubbed off veneer/paint is un-fixable though and really ruins the look of the unit.
I do not regret buying this 7 piece set and I still love the style and overall construction, but if I has my time again, I wouldn't buy white.
Tuttibambini

Reply from Tuttibambini

Hello Louise. I am are sorry to hear you have had a few issues with the furniture you recieved. if you would like to contact us, I am sure we can replace the parts needed.
I am glad that the service you recieved was good and that you are pleased with the overall quality.
With regards Tutti bambini
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HINGE

Thank you for both your quick reply to my email and to the quick service you gave in delivering a new hinge for my Granddaughter, Holly's toy box. It's so nice to receive such good customer service. Just one small thing I didn't receive any screws with my order.

Pat
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Review by confirmed purchaser

Beautiful cot and delivered very quick

So happy with the new cot and matteress I bought from the this website, cot looks beautiful now it's up and the delivery was fast came a day early
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Review by confirmed purchaser

Fantastic

Fantastic service and beautiful sturdy furniture. Highly recommend and would use again. I feel it was a bargain for the furniture I received.
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Review by confirmed purchaser

Excellent service, excellent quality

I bought a cot bed and changing unit. They were delivered promptly, assembled very quickly and competently by friendly professional personnel. I am delighted with my purchases. Many thanks.
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Review by confirmed purchaser

Problems eventually resolved, variable product quality.

I placed an order a nursing chair and changing unit. The fleur nursing chair is lovely and great quality. The changing unit received was a different model to the one ordered. After several telephone calls, and a few weeks later, the correct items were received. Phillipa was particularly helpful in arranging a replacement. The quality of the changing unit was good, although not all parts fitted together properly. Tutti Bambini were let down a little by their couriers whom did not deliver as scheduled. We are pleased with the end result, just a pity the whole experience took the best part of a month.
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Review by confirmed purchaser

Great service fast delivery

We have the white Marie
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Great service & fantastic quality furniture.

Saw an offer on Groupon & checked out the website. Ordered the 7 piece Marie set in white. Room wasn't ready when they initially called but were happy to deliver a few weeks later to suit us. Delivery was this week and we are over the moon. We were conscious we had only viewed the furniture online but the quality is fantastic and the installation was done quickly & efficiently on the day which was booked. Got a call that day re some missing drawer runners which is no problem. Great experience from start to finish. Thank you so much for a first class service. Out baby to be will love their nursery as much as we do :-)
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Excellent service

I ordered the 7 piece Marie nursery furniture set. Start to finish an excellent experience. High quality product with great customer services. The phones get answered quickly and enquiries dealt with promptly. They deliver and assemble at a convenient time and in just half a day. I have no complaints at all.
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Excellent Customer service

Great product , discounted price , Well packaged and website quick and easy to use. Thanks again was a pleasure buying from you, will highly recommend to my family and friends.

Details

About this company

Tutti Bambini suppliers of baby furniture including swinging cribs,cots,cot beds,high chairs,baby mattresses and cot top changers. We also sell a wide range of baby pushchairs,glider chairs and quality nursery furniture in the UK

Visit Tuttibambini

Contact information

Call us on: 0208 211 9537
We live here: United Kingdom

Category

Tuttibambini is ranked 39 out of 75 in the category

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