Farnell element14 UK reviews

Farnell element14 UK reviews

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8.5
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Review by confirmed purchaser

Quality, value, and speed.

The components I have purchased have always been of good quality, the price of which are usuaaly extrmely competitive and are always delivered the next day as promised.
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Handling charge drops them from 5 to 3 stars

We used to use Farnell for all our purchases of electrical components. However in September they introduced a "handling charge" of £3.95 on small orders, with no warning. The "shipping" is free but the information on the website is very unclear, and for most people the distinction between shipping and handling is irrelevant.

Prior to this new charge, I would have given them 5 stars, in large part because it gives the flexibility to order things when you think of it, instead of waiting to build up sufficient order size. Searching their site can be painful, but their live chat tech support are very good at the search part.

Farnell - if you read this, think again. In the meantime, I'm off to find a new supplier.
Farnell element14

Reply from Farnell element14

Hi Paul

Thank you for taking the time to provide your valuable feedback. Levying a small handling charge on low value orders allows us to continue to remain competitive in our overall pricing, yet still give reasonable access to customers who prefer to impulse purchase in small quantities or have only a low quantity need. Decisions that affect customers are always considered carefully and we work hard to ensure we give you competitive options – our charges are 20% below our nearest competitor. This along with the many other benefits we can offer our customers ensures we remain committed to delivering value to you.
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Review by confirmed purchaser

One Farn"ell" of a service

Once you have found what you want it is easy to order and the delivery time is excellent but the "on line catalogue" is very frustrating. Sometimes it is quicker to go elsewhere although you know Farnell stock it.
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Review by confirmed purchaser

VERY GOOD SERVICE

I found everything from enquiring to receiving the order very good.
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Review by confirmed purchaser

Varied components and super fast delivery. minimum order is the only -ve

I highly recommend farnell for the purchase of electronic components. They really bring parts that would be otherwise unavailable to the end consumer. The only negative the the minimum order but i can understand that given the volumes they must push to make a profit. There components are whole-sale priced for the most part.
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Review by confirmed purchaser

Comprehensive Stock and Excellent Service

I've used Farnell as a company for decades and still find them the best one-stop shop for rapid prototype requirements. Delivery, in general, is next day and reliable. As I say in the title the breadth of stock is impressive. Why only 4 stars? I find the web-site itself lacks a little something. The search engine is cluncky and can be frustrating at times. The components are there and will be delivered in a very timely manner but it takes too long to find them...
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Review by confirmed purchaser

Farnell ! There's only the one .

Excellent service , they know the game !
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Review by confirmed purchaser

First rate component supplier

I used Farnell for many years as a business customer sourcing all sorts of components and engineering materials. Their level of stock across all ranges was far better than the competition and delivery hardly ever wavered from next day. I use them now as a retired engineer and keen electronics designer, especially in the Arduino/Raspberry Pi/general microcontroller world, and their service has not changed. As well as the stock, backup support of data sheets on the web site is invaluable. I like the regular new product updates. Element14 was a novelty, and I still don't know what it is, but the service hasn't changed!
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Review by confirmed purchaser

You should sell bread because Farnell's service is the best thing since bread was supplied sliced.

Not only does Farnell offer an extensive range of products, their delivery service is excellent. Having been a Farnell customer for many years I have never had cause or entertained the idea of placing an order with the supplier I used to deal with - RS Components.
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Review by confirmed purchaser

Web site could be faster

Support is excellent.
Web site search can be slow.
More linked referencing would be a great benefit (IE : When buying a connector header links to the socket and pins would be displayed.). At the moment you have to search for linked items separately and this is time consuming and not always easy.
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Review by confirmed purchaser

Best store for all your electronic needs

What a great range of products and components at really good prices and fast delivery.
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Review by confirmed purchaser

The service is fast, reliable and I cannot remember anything being sent incorrectly to me

I use Farnell for a number of our stock items, because the turn round times are really quick, I do not have to carry larges amounts of stock here, knowing I can get the product within 24 hours.
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Review by confirmed purchaser

Farnell is a good supplier but Element14 is a rubbish website

Farnell is a reliable quick component supplier with an easy to use product search facility that is much simpler and quicker than their obvious competitor RS.

Element14 as a forum/website is complete rubbish and does absolutely nothing for me, whenever I've tried to access data on this website I always come away unsatisfied.
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Review by confirmed purchaser

Good stocks, quick delivery

Does what we need: provides the parts we need when we need them.
Another advantage is that I work a lot internationally, particularly in France. I can send a Farnell number to someone there, and they can order locally.
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Review by confirmed purchaser

Lack of understanding and communication

We had an invoice overdue for payment. We advised when the payment would be made but without further communiaction our account was changed to a cash account and a new account number etc. applied to us. Consequently we do not purchase as much from Farnell as previous and always try other suppliers in the first instance.
Farnell element14

Reply from Farnell element14

Hi Lisa,

Apologies about the change to your account with us. A member of our team will be in touch with you shortly to try and resolve.

Many thanks

Nina
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Review by confirmed purchaser

Supplies as it says on the tin

Order placed no problems. delivered when they said they would. No problems or issues with using them. Would do so again.
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Review by confirmed purchaser

Huge diversity of stock, prompt delivery at rational prices

Variety of. stock is impressive. Delivery is usually superb.
Technical asistence and general help is very good, very little time to wait on the phone, and that's important to me whilst operating in Spain.
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Review by confirmed purchaser

Easy website ordering, very prompt delivery.

Farnell have a wide range of stock. It can take a while to find what you want on their website, but the product information is detailed enough to make informed purchases. Delivery is usually next day.
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Review by confirmed purchaser

Experience

Although a very good over all service, there has been a few occasions we have struggled to get decent prices, also when we order small parts they have turned up as if they were just thrown in the bags plus we have received incorrect parts or mixed parts
Farnell element14

Reply from Farnell element14

Thank you for sharing your experience with us Gail. We continually review our pricing to ensure that it is competitive and have a range of options that could help you to benefit with price going forward. We will contact you shortly to discuss and ensure that your recent experience with the supply of product has been addressed to your satisfaction.
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Review by confirmed purchaser

good stock level and prompt delivery, without any charges

Small or large, orders are treated the same. 99% delivered the next working day. RS boast free delivery but sneak in a handling charge for small orders.

Farnell element14 Details

About this company

Farnell element14 is a high-service distributor of technology products and solutions for electronic system design, maintenance and repair. Bringing together the latest products, services, and development software, all connected to an innovative online engineering community where purchasers and engineers can access peers and experts, a wide range of independent technical information and helpful tools. Whether researching a new technology, designing an electronic product, or looking for parts to repair an existing system, Farnell element14 is the trusted global source to find the answers and parts you need to keep your project on the fast track, right from the start.

Visit Farnell element14 UK

Contact information

Call us on: 08447 11 11 13
We live here: Canal Road
LS12 2TU Leeds
United Kingdom

Category

Farnell element14 UK is ranked 253 out of 531 in the category

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