The help and guidance I received from CQS has been outstanding. The Policies are complet and thorough and I would recommend them to all. We get regular hard written updates which are easily updated and refiled in the easy to manage folders. The folders are robust and self explanatory and I have had no rpoblems in encouraging my staff to read and digest them ! Well done 10/10 for a superb service
We moved over to QCS from a computer based system which wasn't very popular with the authorities. Since moving over to QCS we've had nothing but positive feedback from our local authority as well as our CQC inspector, in particular with regards to care planning - which is always a bone of contention!
We sometimes feel there is too much paperwork in some areas but we understand that it covers everything we needed, and everything we didn't realise we needed! The policies and procedures get reviewed and updated for us so we just re-read them and file them away - so easy!
The QCS staff are so friendly and helpful, Justine Lawrence-Piccott has been so supportive, referring back to the compliance director for help and advice whenever we need it, as well as just the occasional phone call or email to see how we're getting on.
This change in systems caused a lot of admin work and it has taken a lot of time and dedication to transfer everything across, but we stick by it being the best decision we've made for a very long time!
This process was very stressful until I found Justine a member of your staff who patiently took her time to explain to me how the system works throughout the process. I can recommend anybody to use QCS because they have made paper work so easy for people seeking to register with CQC. Special thanks goes to Justine Lawrence and all the other members of staff. Susan Redding.
The service is really good and customer services staff are extremely helpful. I met with Care Quality Commission on Friday just gone and they were happy with our policies and procedures. When I call for support, Justine usually support me with my queries and is always willing to go that extra bit more. we always have a laugh together and Justine is one of these people where you feel comfortable talking to her and she puts you at ease. I am not sure what I would do without the support I get from Justine and QCS as a whole.
The QCS system is very helpful and saves time and research. There are some typing errors in there, so they really need to quality assure the system more thoroughly, but overall I am pleased with the product and feel that it represents good value for money.
Around two we started using this company and have been very pleased with the support and the level of their engagement with us. I get all the latest procedures in on email and then get a paper copy to file in the office for all out staff to refer to. I believer in surrounding our Nursing Home with quality providers who understand our need for their service with the emphasis on immediate responses and good feedback form work carried out. I would recommence Quality Compliance Systems to colleagues.
The QCS compliance system is great it save s me time sitting writing policies and care documentation, so that i can spend more time with the service users and the staff ect. Everything i need at a fingertip and i can be assured we are complying with the care quality commision.
it is a great system my only comment is with care plans.it would be helpful t have a generic plan to use that we can complete each section to meet the needs of individuals. i am new to the system so I may be missing something. otherwise it is a very helpful system.
I would highly recommend you go to this company for all your procedures because they have done all the hard work for you , they support you, give you legal updates on time and keep you informed of what's going on in the Care Industry. Most of all "the staff are very friendly and help is always at hand".
We thought we could write our own as we had the knowledge between us. Three week later and not even completed one policy I was searching the net for more information and came across a site which promised everything. Whilst looking at that and being impressed QCS came into view. Everything looked different, no promises just information telling me exactly what was in the package. This seemed what we needed and 1 week later we had every policy and procedure with our name on it. It was everything I set out to do on my own but a 1000 times better, all the knowledge that we thought we already had but 1000 times more informative. When the inspector came wow, everything fit together. We had the knowledge and could evidence it in a way that would impress anyone. We felt so proud. We are still waiting for a decision but are very- very hopeful. Our policies and procedures have not let us down in any way at all. I would recommend QCS to anyone. Get these, read them and impress yourself because they are a GOOD read believe it or not. They are essential!!!