Around two we started using this company and have been very pleased with the support and the level of their engagement with us.
I get all the latest procedures in on email and then get a paper copy to file in the office for all out staff to refer to.
I believer in surrounding our Nursing Home with quality providers who understand our need for their service with the emphasis on immediate responses and good feedback form work carried out.
I would recommence Quality Compliance Systems to colleagues.
The QCS compliance system is great it save s me time sitting writing policies and care documentation, so that i can spend more time with the service users and the staff ect. Everything i need at a fingertip and i can be assured we are complying with the care quality commision.
Although expensive, I would like to say its worth paying QCS to do policies and procedures for you.
it is a great system my only comment is with care plans.it would be helpful t have a generic plan to use that we can complete each section to meet the needs of individuals. i am new to the system so I may be missing something. otherwise it is a very helpful system.
I would highly recommend you go to this company for all your procedures because they have done all the hard work for you , they support you, give you legal updates on time and keep you informed of what's going on in the Care Industry. Most of all
"the staff are very friendly and help is always at hand".
We thought we could write our own as we had the knowledge between us. Three week later and not even completed one policy I was searching the net for more information and came across a site which promised everything. Whilst looking at that and being impressed QCS came into view. Everything looked different, no promises just information telling me exactly what was in the package. This seemed what we needed and 1 week later we had every policy and procedure with our name on it. It was everything I set out to do on my own but a 1000 times better, all the knowledge that we thought we already had but 1000 times more informative.
When the inspector came wow, everything fit together. We had the knowledge and could evidence it in a way that would impress anyone. We felt so proud.
We are still waiting for a decision but are very- very hopeful. Our policies and procedures have not let us down in any way at all.
I would recommend QCS to anyone. Get these, read them and impress yourself because they are a GOOD read believe it or not. They are essential!!!
I was very impressed with the service I was given, Alex was extremely polite and helpful and nothing was too much trouble. I will definitely recommend the QCS system to any body in the care profession.
When the system was explained to me it sounded wonderful, but it was not explained at the time that you are limited to the number of documents you can download in Word which is the only way you are able to edit them, plus i was not told how to save them to the system so when my manuals were printed none of the documents i had edited were in the manual so i had to print them off my computer on paper which was a shame as the manual's were printed on thick paper. The manuals are nice and look very good on the office shelf.
QCS is effective and helpful. Ready to assist you and to answer all your question and give you the advice and support you need. The feed backs are motivating and inspiring. The communication is effective and affluent. If you are serious this is the best site ever do not hesitate sign in and your doubt will be out.
QCS have the package ready for you which saves you time and the set out in their web site is very professional easy to navigate and very practical and helpful.
This review is just a pinch of all the support advice encouragement motivation inspiration and many more of my experience with QCS.
Sign in and be the judge. I bet you, you will probably have more to say
QCS has been a life saver for my business! We are new business just starting up with so much to get right at the beginning. Right from the start QCS has provided us not only with practical support with the policies and procedures, which by the way saved us valuable time, they have also been available for general advice and specialist advice when needed. So far a quick turnaround enabling us to get on with the task of setting up our business in a timely manner.
QCS staff have provided us support in a professional manner and have been polite and reliable in their support, so much so it feels like a real partnership working! It's a comfortable feeling that there is always someone at the end of the phone if you get stuck, nothing is too much trouble.
QCS has proved great value for money! I would have no hesitation in recommending them to other businesses .
Well, I thought I would easily be able to gather all the evidence for my CQC approval, having been used to OFSTED, it couldnt be so bad could it?so with my file under my arm ( note just the one!) I met with the inspector.
Oh dear.... Although my understanding of the standards was good, I was way off the mark with the evidence.
I contacted QCS and they talked me through the whole system that they could offer me. It sounded amazing and the hands on explanation was really useful. Boy did that girl have patience!!
I wouldn't hesitate to buy the whole package, I have received all my paper based manuals and I can interact with my documents, policies and statements on line. The after service is equally good. I have my CQC approval meeting tomorrow, wish me luck and I' ll keep you posted.
Martin Bennett found this review useful
COULD NOT HAVE DONE IT WITHOUT QCS THEY MADE SETTING UP OUR COMPANY EASY BY PROVIDING ALL OUR PROTOCOLS AND PROCEDURES WE WILL EVER NEED. QCS HAVE TAKEN THE WORRY OUT OF THE EQUATION WHICH HELPED US DIRECT OUR ENERGIES TO OTHER MATTERS WHICH NEEDED OUR FULL ATTENTION. YOUR SIMPLY THE BEST
Well, ever since I joined QCS I have always had a virtually immediate response to my questions.
Where there are aspects I can do myself they clearly laid out how I go about it but always offered to do it for me if I preferred.
An excellent service form an excellent company.
The Team at QCS are always very friendly and happy to help with any queries. Thankfully I have had very few queries when using the system.
I personally find the system saves me an enormous amount of time, the site is easy to navigate and information updated on a regular basis.
This for me, was an excellent choice.
Customer care is very good; staff are available, approachable and knowledgeable about the product and the field that I work in.
This system helped me to feel confident when interviewed for registration and setting up i socIal care's first contract.
We recentky purchased the QCS premium complaince package.
The sales team who we dealt with prior to purchase were excellent - Sandra Dempster was very helpful and really understands the system.
We have been working through the various parts of the package and customising the relevant documents to our first care home. The documents are comprehensive and easy to follow.
The only comment we have at present is that the documents are very slow to load and it can require some patience to make the original access to the detailed documents we require. We have tried accessing fom a number of different points using a range of different desktop and laptop computers, but the problem seems to be the same and we can only conclude that there the server used by QCS is overloaded.
We hope that this issue will be overcome. At present it is stopping us from extending the use of the QCS system to our 2 other homes.
The Quality Compliance System has allowed our organisation to easily and quickly become aware, complaint and work seamlessly.
Thank you for a great system!!!
As a new Care Company set up 2 years ago by myself and 2 friends who had worked for the County Council for a number of years we were looking for Policies and Procedures for to enable us to set up our company and so while looking on the internet came across Quality Care Systems and signed up for a free trial. I received a phone call to talk me through the system that we would be getting and found that it was quite easy to follow was told that if I needed any help to ring and someone would talk me through my problems. I have only needed to contact the Help Line once and was really grateful for there help. I find the computer help I was given has helped me a lot in our business as each time we get a new client I just need to log on to the system and print out all the Care Plans and Risk Assessments tohelp keep us compliant at all times. The Staff are always very helpful and I would recommend them at any time to a new Company looking for this kind of help
On the whole this is an excellent system to wotk with, but there are the odd glitches which can be frustrating. One phone call to the team normally sorts out with minmal waiting for a full resolve!!
Alex and the team are brilliant, always professional and don't mind that I am always asking questions.
This is the second system we have purchased form CQC, as we are starting a new service provision and this is due to the quality of the product, and the excellent support team.
It would have been a 5 out of 5, if there were no glitches.
The Quality Compliance System has saved me so much time as all the information i need is at my fingertips and new legislation and updates are produced for me and delivered to my online account which can be accessed at the touch of a button.
Staff were very friendly and alwasy helpful no matter how big or small the question.
Quality product, quality service.
I found system very to use and all sort of information i needed are there. QCS team been very helpful all the time as and when we have any query been dealt imminently.
The information from QCS has helped me in early stages of starting a care business.
Policies and Procedures updated regular.
Alex and the team have been very helpful and supportive. A Excellent Service
We adopted this policy system in March 2012, after the merger of two seperate organisations left us without an updated set of policies to cover the new organisation. After completeing a very simple questionnaire about the organisation, QCS were able to provide a comprehensive set of hard copy polices and web based access to the policy set for all key members of staff in our organisation. This has really transformed the way we work, and came in very handy in summer 2012 as we prepared for a Local Authority Tender. Every policy was in the system, from care planning to business contingency. The quality assurance tools have also been an excellent help in preparation for our CQC inspection in September 2012.
I can send a query 24 hrs a day knowing that the problem will be dealt with by Alex or other members of the team and even though I get frustrated at times as I'm not an IT whiz do you know he always gets me to where I want to be and explain everything fully and professionally, even if I forget he doesn't mind me phoning back
I call myself the mad women when I call and we always finish by having a laugh.
They are really a grate team to work with.
Having all the polices and procedures helps me to keep one foot ahead and help me with planning CQC registration.
Would I keep working with them YES they have given me so much help and advice as a new business they have helped me to keep on top form.
The information contain in these manuals is worth its weight in gold ,means will always be compliant with CQC as the company that produced them will make me aware of any and all changes made by CQC . They have been taylored to the company and will make life running it so much easier. They have been so helpfull right from the start and made the whole process a very pleasant experience.
The policies on here are so easy to find. You can type in a keyword and it will bring up a list of policies for you to chose from.
It has policies on just about anything you can think of. All of the wording is changed to suit the company.
Attached to some of these policies are useful templates, that we have adopted to use as they included a bit more information than our own, and they are easy to use.
It is much easier to search on the site, than it is to look through files etc..
I would recommend this site to anyone.
I know policy, procedure, risk assessments, compliant planning, positive behaviour management planning, activity schedules, mental capacity and endless other paperwork are the everyday tasks of a residential care home and completion of the above are what differentiate a care home from an efficient, well monitored and happy home. Delivery of person specific packages of care allow for accurate and meaningful experiences and reduction in challenging situations. Quality Compliance Systems have enable me to ensure CQC compliant documentation whilst providing prompts to keep one step ahead of regulation and legislation. I personally purchased this package outside the relms of my organisation, would I choose to do so again? Simple answer is YES. It has saved me precious time, looks proffessional whilst ensuring a fully comprehensive package of documentation that is upto date. It really is a fantastic kit that allows me to do what I enjoy doing spending time with my service users ensuring they have fun filled days.
The sevrice has been great. A very efficient operation that delivers on its promises. A quality well supported product saving many, many hours of time and covering all essential areas for CQC registration. Without this product CQC registration of the company would have taken far longer and may not have been possible at all. Everything that was needed was there incluidng the product and support for the product. The regular automatic updates are a particularly useful ongoing feature.
Staff are responsive and thorough. Like the way they get back to you and discuss areas of concern.
There is a lot of paperwork so still working my way through it.
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