Quality Compliance Systems reviews

Quality Compliance Systems reviews

Excellent
9.4
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Review by confirmed purchaser

QCS surpasses brilliance

I am so glad that I signed up with QCS. I can say that it has really helped me tremendously. Ready-made policies at your fingertips! Whenever I have spoken to anybody from QCS they have always been so helpful to me. In particular, I spoke with someone by the name of Justine Lawrence-Piccott. She was so kind enough to help me with my applications on QCS. She explained everything to me and help me on some of the things that I was unclear about; nothing was too much trouble. She is a testament to the success that QCS projects. Thank you so much for all your help.
Quality Compliance Systems

Reply from Quality Compliance Systems

Hi Jonathan.

It is wonderful to hear that you are glad you purchased our Compliance Management System and we endeavor to make our system as easy to use as possible. Myself and the Customer Care team are always here to answer any questions or queries you may have and we are always happy to do so.

I look forward to speaking to you in the future.

Kind regards,

Justine
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Review by confirmed purchaser

Excellent product and easy to use

As an organisation that deals with care on a daily basis, we really need to have comprehensive policy and proceedures. This system is easy to follow and at inspection, they easily could prove we were compliant to CQC.
I really like the on line option as when you need to access anything all you have to do is type the subject in search.
I would fully recomend this system.
Quality Compliance Systems

Reply from Quality Compliance Systems

Hi Emma

Thank you for your kind words.

I am glad you like having the online system and the find a document search bar, this is one of my favourite features as it just makes locating documents so easy.

I look forward to speaking to you in the future and please do not hesitate to get in touch if you have any questions.

Kind regards

Justyine
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Review by confirmed purchaser

Very friendly and helpful staff

The QCS team are always friendly and very helpful. The QCS system is very comprehensive.
Quality Compliance Systems

Reply from Quality Compliance Systems

Hi Mr Beach,

Thank you for taking the time to write a review and for the feedback in our telephone conversation.

I will put forward the suggestions you made to our management team and we will as always keep you informed of any updates to the system.

If we can ever be of any assistance please contact the Customer Care team on 020 7138 3078 (option 2)

Kind Regards

Sarah
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Review by confirmed purchaser

Informative, friendly, adaptable, together with some tweaks required to the system documentation for Domiciliary Care Settings.

On first looking at the vast amount of documentation on the system it was very daunting indeed. After some hours of conversation and going through some of the documentation with Justine, who was very helpful, informative and patient I gained a better understanding.

There is still a lot of work to do on my part though, which I didnt expect I would have to do. It also takes some getting used to to find where everything is. Also some documentation could do with just a bit of explanation as to why something needs to be done ie a form asks 'support plan Y/N' - explain in just one or two words why for example 'support plan updated Y/N/NA'. This would help in making the forms more user friendly to complete.
Quality Compliance Systems

Reply from Quality Compliance Systems

Good morning Julia

Thank you very much for your review.

I'm glad we were able to discuss the system and I know already you are navigating around the system really well.

All the points that were raised in our conversations have been escalated and the changes will occur shortly.

I look forward to speaking to you on Monday.

Kind regards,

Justine
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Review by confirmed purchaser

Fantastic website to use

The website is very user friendly and doesn't leave any questions unanswered. It has helped a lot with our organisation and we use the website around 2-4 times a week.
Quality Compliance Systems

Reply from Quality Compliance Systems

Hi Vicki

We are really pleased that our system is able to answer all your questions and are delighted you have left us a review.

If you do find that you are struggling to find a document or on the rare occasion your question is not answered, please do not hesitate to call the Customer Care Team on 0207 138 3078 (option 2).

Kind regards,

Justine
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Review by confirmed purchaser

A very usful and thorough system.

A very robust and thorough system. Easy to navigate. Customer service very good and helpful. It has helped us to provide the structure needed for management to keep all aspects of the business in control.
Quality Compliance Systems

Reply from Quality Compliance Systems

Hi Tom

Thank you very much for your review. We are happy to hear that the system is benefiting your business and that you find it easy to use as this is one of our main aims.

The Customer Care Team are always just a phone call away if you need any assistance on 0207 138 3078 (option 2).

Kind regards,

Justine
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Review by confirmed purchaser

Use the QCS to impress the CQC

After having used the system for over a year the ease of use is very helpful and they are always looking at ways to improve, when using any system you always look for errors so that you can complain but in this case I have not found any.
Ease of use, great information and updates leaves you more time to help the people that matter, the clients
Quality Compliance Systems

Reply from Quality Compliance Systems

Hi Dave

I am really glad that you haven't found any errors with our system, as you know we call round every quarter for feedback so that we can can tailor our system to our clients' needs as much as possible.

We really appreciate your review and I look forward to speaking to you in the future.

Kind regards,

Justine
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Review by confirmed purchaser

QCS has saved us heaps of valuable time!!

Having someone spend their time researching and developing Policies of a high quality has saved us so much time so we can use our time wisely. We are now able to concentrate on our Clients without the worry of not being compliant. QCS does it all for you!

Customer Service Team are always friendly and helpful when you call.

A* Service

Would recommend!
Quality Compliance Systems

Reply from Quality Compliance Systems

Hi Ally

Thank you very much for your review.

We are really focused on doing all the hard work in regards to polices and procedures so that you don't have to, so it is really nice to know that you feel that this is being done.

Myself and the Customer Care Team are always on hand to offer assistance.

We look forward to speaking to you in the future.

Kind regards,

Justine
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Review by confirmed purchaser

Excellent, friendly and helpful service

Both the system and the industry are new to me and I have just finished a tour of the QCS with Justine. Justine was extremely helpful and professional and I am very impressed with what I have seen of the system so far. It is streamlined and logical and I look forward to using it to manage our compliance and all of our documents. It was time well spent.
Quality Compliance Systems

Reply from Quality Compliance Systems

Hi Sue

Thank you very much for your review. I thoroughly enjoyed giving you a tour of the system and I am really glad that this has helped you to begin using it to its full potential.

I look forward to assisting you further in the future.

Kind regards,

Justine
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Review by confirmed purchaser

Super Service

Hi I just been chatting to Justine Lawrence-Piccott, not only is she very switched on and knows her job very well, she also sounds such a lovely person. It was a very rewarding experience talking to her and really I think she should get the Employer of the Month (if you do that sort of thing) or if not...at least promotion......
Thanks again Justine for your help this afternoon..... :-)
Quality Compliance Systems

Reply from Quality Compliance Systems

Hi Carol,

Thank you very much for your kind words. I am glad that I was able to provide you with the information you needed to update your online system and you were happy with the service.

As you know, if you any questions please do not hesitate to contact me or the Customer Care Team on 0207 138 3078 (option 2).

I look forward to speaking to you soon.

Justine
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Review by confirmed purchaser

PERFECT

This system has been an absolutely great addition to assist with all policies and procedures to maintain good standards
Quality Compliance Systems

Reply from Quality Compliance Systems

Hi Kim,

Thank you for taking the time to write a review I am really pleased that our system is useful for you.

If we can ever be of any assistance please contact the Customer Care team on 020 7138 3078 (option 2)

Kind Regards

Sarah
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Review by confirmed purchaser

Great service.

Keen to ensure that issues are resolved and updated every month. Have rang a couple of times which have been dealt with quickly and professionally. Phone presentation has been excellent.
Quality Compliance Systems

Reply from Quality Compliance Systems

Hi Debbie

I am glad you are happy with the service you receive and please note your feedback is greatly appreciated.

We are always trying to improve and update and I hope this is reflected in your monthly updates.

As always we are here to help on 0207 138 3078 (option 2) should you have any questions or queries.

Have a lovely day.

Justine
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Review by confirmed purchaser

Perfect

Amazing team at UKQCS Thanks to Justine and Sandra for making paperwork more fun!
Quality Compliance Systems

Reply from Quality Compliance Systems

Hi Jazz

We are really happy that we could add a fun element to your paperwork. We understand how important it is and try to make it as easy as possible.

Please do not hesitate to get in touch with myself or anyone from the Customer Care team if you have any questions or queries.

Kind regards,

Justine
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Review by confirmed purchaser

Wonderful - in depth and up to date, easy to manage.

So pleased to have found this system, so reassuring to know we are constantly updated and real value for money too. Would highly recommend - thanks QCS!
Quality Compliance Systems

Reply from Quality Compliance Systems

Good Morning Joanne,

Thank you very much for your review, I am glad out system is useful for you.

Should you require any assistance in the future please contact the Customer Care team on 020 7138 3078 (option 2).

Kind Regards

Sarah
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Review by confirmed purchaser

All you need in one place

I found the system very helpful, the help and assistance I received from Quality Compliance Systems has been very useful. The Policies are up to date and I would recommend them to all.
Quality Compliance Systems

Reply from Quality Compliance Systems

Hi Mohamed

Thank you very much for your review.

We are really pleased you are finding the system useful and if you need any assistance in the future please do not hesitate to call us o 0207 138 3078 (Option 2).

Kind regards,

Justine
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Review by confirmed purchaser

Turn your CQC nightmare into a dream visit....

The help and guidance I received from CQS has been outstanding. The Policies are complet and thorough and I would recommend them to all.
We get regular hard written updates which are easily updated and refiled in the easy to manage folders.
The folders are robust and self explanatory and I have had no rpoblems in encouraging my staff to read and digest them !
Well done 10/10 for a superb service
Quality Compliance Systems

Reply from Quality Compliance Systems

Good Morning Diane,

Thank you for your feedback.

If we can ever be of any assistance please contact the Customer Care team on 020 7138 3078 (option 2)

Kind Regards

Sarah
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Review by confirmed purchaser

Absolutely Fantastic

I was absolutely blown away by this website and the back up service is as good, everyone so helpful and polite. Totally time saving, allowing me to concentrate on other management roles.
Quality Compliance Systems

Reply from Quality Compliance Systems

Good Morning Nisha,

Thank you for your feedback, if you require any further assistance please do not hesitate to contact the Customer Care team on 020 7138 3078 (option 2).

Kind Regards

Sarah
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Review by confirmed purchaser

Everything you want and need in 10 easy to use folders, with excellent customer service to boot!!

We moved over to QCS from a computer based system which wasn't very popular with the authorities. Since moving over to QCS we've had nothing but positive feedback from our local authority as well as our CQC inspector, in particular with regards to care planning - which is always a bone of contention!

We sometimes feel there is too much paperwork in some areas but we understand that it covers everything we needed, and everything we didn't realise we needed! The policies and procedures get reviewed and updated for us so we just re-read them and file them away - so easy!

The QCS staff are so friendly and helpful, Justine Lawrence-Piccott has been so supportive, referring back to the compliance director for help and advice whenever we need it, as well as just the occasional phone call or email to see how we're getting on.

This change in systems caused a lot of admin work and it has taken a lot of time and dedication to transfer everything across, but we stick by it being the best decision we've made for a very long time!
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Review by confirmed purchaser

Wonderful and excellent services thank you Justine

This process was very stressful until I found Justine a member of your staff who patiently took her time to explain to me how the system works throughout the process.
I can recommend anybody to use QCS because they have made paper work so easy for people seeking to register with CQC.
Special thanks goes to Justine Lawrence and all the other members of staff.
Susan Redding.

Quality Compliance Systems Details

About this company

Visit Quality Compliance Systems

Contact information

Write to: info@ukqcs.co.uk
Call us on: +44 (0) 2071383078
We live here: 4 Devonshire Street
W1W 5DT London
United Kingdom

Category

Quality Compliance Systems is ranked 30 out of 180 in the category

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