I was very impressed with the service I was given, Alex was extremely polite and helpful and nothing was too much trouble. I will definitely recommend the QCS system to any body in the care profession.
When the system was explained to me it sounded wonderful, but it was not explained at the time that you are limited to the number of documents you can download in Word which is the only way you are able to edit them, plus i was not told how to save them to the system so when my manuals were printed none of the documents i had edited were in the manual so i had to print them off my computer on paper which was a shame as the manual's were printed on thick paper. The manuals are nice and look very good on the office shelf.
QCS is effective and helpful. Ready to assist you and to answer all your question and give you the advice and support you need. The feed backs are motivating and inspiring. The communication is effective and affluent. If you are serious this is the best site ever do not hesitate sign in and your doubt will be out. QCS have the package ready for you which saves you time and the set out in their web site is very professional easy to navigate and very practical and helpful. This review is just a pinch of all the support advice encouragement motivation inspiration and many more of my experience with QCS. Sign in and be the judge. I bet you, you will probably have more to say
QCS has been a life saver for my business! We are new business just starting up with so much to get right at the beginning. Right from the start QCS has provided us not only with practical support with the policies and procedures, which by the way saved us valuable time, they have also been available for general advice and specialist advice when needed. So far a quick turnaround enabling us to get on with the task of setting up our business in a timely manner.
QCS staff have provided us support in a professional manner and have been polite and reliable in their support, so much so it feels like a real partnership working! It's a comfortable feeling that there is always someone at the end of the phone if you get stuck, nothing is too much trouble.
QCS has proved great value for money! I would have no hesitation in recommending them to other businesses .
Well, I thought I would easily be able to gather all the evidence for my CQC approval, having been used to OFSTED, it couldnt be so bad could it?so with my file under my arm ( note just the one!) I met with the inspector. Oh dear.... Although my understanding of the standards was good, I was way off the mark with the evidence. I contacted QCS and they talked me through the whole system that they could offer me. It sounded amazing and the hands on explanation was really useful. Boy did that girl have patience!! I wouldn't hesitate to buy the whole package, I have received all my paper based manuals and I can interact with my documents, policies and statements on line. The after service is equally good. I have my CQC approval meeting tomorrow, wish me luck and I' ll keep you posted.
COULD NOT HAVE DONE IT WITHOUT QCS THEY MADE SETTING UP OUR COMPANY EASY BY PROVIDING ALL OUR PROTOCOLS AND PROCEDURES WE WILL EVER NEED. QCS HAVE TAKEN THE WORRY OUT OF THE EQUATION WHICH HELPED US DIRECT OUR ENERGIES TO OTHER MATTERS WHICH NEEDED OUR FULL ATTENTION. YOUR SIMPLY THE BEST
Well, ever since I joined QCS I have always had a virtually immediate response to my questions. Where there are aspects I can do myself they clearly laid out how I go about it but always offered to do it for me if I preferred. An excellent service form an excellent company.
Customer care is very good; staff are available, approachable and knowledgeable about the product and the field that I work in. This system helped me to feel confident when interviewed for registration and setting up i socIal care's first contract. Thank you!!
We recentky purchased the QCS premium complaince package.
The sales team who we dealt with prior to purchase were excellent - Sandra Dempster was very helpful and really understands the system.
We have been working through the various parts of the package and customising the relevant documents to our first care home. The documents are comprehensive and easy to follow. The only comment we have at present is that the documents are very slow to load and it can require some patience to make the original access to the detailed documents we require. We have tried accessing fom a number of different points using a range of different desktop and laptop computers, but the problem seems to be the same and we can only conclude that there the server used by QCS is overloaded.
We hope that this issue will be overcome. At present it is stopping us from extending the use of the QCS system to our 2 other homes.
As a new Care Company set up 2 years ago by myself and 2 friends who had worked for the County Council for a number of years we were looking for Policies and Procedures for to enable us to set up our company and so while looking on the internet came across Quality Care Systems and signed up for a free trial. I received a phone call to talk me through the system that we would be getting and found that it was quite easy to follow was told that if I needed any help to ring and someone would talk me through my problems. I have only needed to contact the Help Line once and was really grateful for there help. I find the computer help I was given has helped me a lot in our business as each time we get a new client I just need to log on to the system and print out all the Care Plans and Risk Assessments tohelp keep us compliant at all times. The Staff are always very helpful and I would recommend them at any time to a new Company looking for this kind of help
On the whole this is an excellent system to wotk with, but there are the odd glitches which can be frustrating. One phone call to the team normally sorts out with minmal waiting for a full resolve!! Alex and the team are brilliant, always professional and don't mind that I am always asking questions. This is the second system we have purchased form CQC, as we are starting a new service provision and this is due to the quality of the product, and the excellent support team. It would have been a 5 out of 5, if there were no glitches.
The Quality Compliance System has saved me so much time as all the information i need is at my fingertips and new legislation and updates are produced for me and delivered to my online account which can be accessed at the touch of a button. Staff were very friendly and alwasy helpful no matter how big or small the question. Quality product, quality service.