Reply from Quality Compliance Systems
[REPLY]
- Reviews (122)
- Clare Maggs
- 1 Review
Alleviate the stress of registering with the CQC by using this most excellent service.
I would strongly recommend using Quality Compliance Systems to anyone wishing to register their business with the CQC. Alleviating a lot of the stress associated with all the paperwork needed to be fully compliant. The staff are always so very helpful and only to pleased to help with the many questions I have posed to them. Personally I would like to thank Rea, Andy and Mindy for all their input, advice and most importantly for always listening to me and by taking the time to help me in any way that they can.
- William Mtisi
- 1 Review
Outstanding Service
I have been impressed by the quality of work and service since I became your client.
I will recommend your organisation to anyone who need such services.
Well done and please keep up the good work!!!!!!!!!!
- John Norley
- 1 Review
Outstanding quality and reassurance for us when we needed it.
We purchased the system in April 2012, shortly after the merger of two separate care providing charities. Needing to be CQC compliant from the date of the changeover was a must, and reworking lots of old premerger policies was a daunting task. QCS provided almost instant access to the full range of policies we needed for our charity, and many others besides, which has been an immense help, and very reassuring. The range and depth of the policies and procedures provided through the system has enable us to confidently tender for new services knowing that we are meeting the criteria, and all of our policies are fully up to date. It’s great to be able to check which policies have been read by staff, and tailor reading lists for new staff etc. A very versatile system and a cost effective way to ensure compliance.
- Paul Dwyer
- 1 Review
outstanding company service
This company has been a blessing for my company. We had been looking for a while for a company that could update policies when they changed. Made my life so much easier
- Lydia Shoko-rwaveya
- 1 Review
Try me and will never look back!
I have saved myself so much time to carry out my managemnt duties, am updating my files using this system. This has helped me to carry out my work effectively. Please make policies adopted to Supporting People as well
Reply from Quality Compliance Systems
Thanks for the review. We're happy the system is helping save you time. We will be in touch to find out more about what kind of additional policies you are looking for.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.co.uk
- John Clitheroe
- 1 Review
An extremely professional and helpful service
I must admit initially I was unsure as whether this system would benefit our organisation and had started the daunting task of writing policys myself. Due to workload i quickly realised that this was going to take forever to complete so decided to go ahead with QCS Systems. The process was very simple to follow and Alex and the team in customer care are always available to answer any questions. The care management system folders are of a very high quality and all in all I have been extremely impressed with QCS
Reply from Quality Compliance Systems
Thank you for your review! I'm glad to hear that you are happy with the system and the service.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.co.uk
- Clare Causton
- 1 Review
seems to be geared more so to residential homes.
I own a domicilary care agency. i have had to write my own pols and pros as i find yours are not suitable as they are geared towards residential settings. alot of forms are more complex than needed. and also alot of info you provide on training is out of date i.e nvqs. there were other things out of date which i phoned and advised you of. system is good if youve never done this type of thing before but for an established agency i feel its not up to scratch.
Reply from Quality Compliance Systems
Thank you for your review. I am sorry to hear that you didn’t find the system suitable for your agency. As the policies were originally developed for residential services, then adapted for Domiciliary Care, there were some residual forms that were more ‘residential care’ focussed. To address this we completed a total review and update of the Domiciliary Care system in late June 2012. You should find the majority of concerns you had previously have now been addressed. We’d be happy to discuss any further concerns or questions, or the changes we made with you, please give our Customer Care team a call on 0207 138 3078 option 2.
Kind regards,
Mindy Fransen
Quality Compliance Systems Ltd
Business Support Manager
mindy.fransen@ukqcs.co.uk
- Senam Adjabeng
- 1 Review
superior quality work with excellent interaction with clients
The professionalism, coupled with the ernest desire to satisfy the needs of the clients cannot be overemphasied.
Good job and handshake to all the teams.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch. We are always looking for ways to make our service even more comprehensive.
Many thanks for your review and your business.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.co.uk
- John Webster
- 1 Review
HOW CAN SAY BUT BRILLIANT
I HAVE FOUND QCS THE BEST ALL ROUND COMPANY
THE STAFF HAVE SUCH CHARM AND UNDERSTANDING IN ALL MATTERS
THE FLEXIBLE PAYMENT OPTION IS GREAT FOR NEW STARTERS
WILL RECOMEND TO ALL WHO REQUIRE THIS SERVICE
Reply from Quality Compliance Systems
Kind regards,
Mindy Fransen
Business Support Manager
- Jan Langbein
- 1 Review
Tremendously helpful at all times
Although making the required amendments to the policies threw up quite a few problems I must say that Alex has always been a huge help sorting everything out. He is unfailingly polite and efficient and nothing was too much trouble, it has been a pleasure to deal him and he solved every difficulty that we had with the system.
Reply from Quality Compliance Systems
Thank you for your review. Alex is fantastic to work with and I'm happy to hear that you are pleased with him too! If we can ever be of assistance, please don't hesitate to get in touch with Alex or any of our Customer Care team members.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.co.uk
- Vida Arthur
- 1 Review
WHAT A RELIEVE!!
Most of my worries as a beginner have been dealt with.
Help is available when needed.
They are worth any recommendation.
Reply from Quality Compliance Systems
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.co.uk
- Ian Watkins
- 1 Review
QCS tipped the balance in our favour with CQC registration!
We are a very small outfit currently supporting one adult. The CQC Registration process was a nightmare for us, particularly as we had only worked with children previously. Without the breadth and depth of the policies provided by QCS we would never have got registered. WARNING, just buying the policies from QCS will not get you registered. You need to adapt them to your own individual circumstances and remove policies you do not need, if necessary. It was clear from the CQC Assessor that having the policicies but then adapting them to our organisation and being able to explain why was what made the crucial difference.
Reply from Quality Compliance Systems
Thank you for your review. We are delighted that the system has assisted you in such an important process. Your comment, which is also part of our disclaimer, is also a very important point to note. Whilst the policies and procedures we provide are personalised, it is not a bespoke system and individual circumstances need to be taken into account.
Kind regards,
Alex Page
Quality Compliance Systems Ltd
Operations Executive
alex.page@ukqcs.co.uk
- Caroline Howe
- 1 Review
Absolutely tops, in every way, definitely recommend to anyone
Starting out in a new business is daunting, i came across this company on the internet and decided to ask for some information, i am so glad i did. Within 20 minutes of enquiring, i had a phone call, everything i needed to know was explained fully and in an easy to understand way.
My certificate and books were very quickly dispatched. Books were padded well, the certificate could have had some cardboard in to help keep it flat as some postmen take no notice of 'do not bend' (also the monthly updates) but thats only a tiny issue.
If you ring this company regarding any worries you have, they will bend over backwards to help and assist you to solve them.
Without this companys guide and support i would not be where i am today.
Thank you for all you do, fab company.
Reply from Quality Compliance Systems
Thank you for your review. We are delighted that you have found our system so beneficial and efficient. We welcome your feedback with regards postage and if you ever have any further queries or suggestions, then as you mentioned, we will gladly try our utmost to help you.
Thank you again for your review and for your continued business.
Kind regards,
Alex Page
Operations Executive
alex.page@ukqcs.co.uk
- Praveen T J
- 1 Review
Excellent
On-line way of application was really good.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch. We are always looking for ways to make our service even more comprehensive.
Many thanks for your review and your business.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.co.uk
- Florence Muyambo
- 1 Review
very good
I wish I was able to download a lot of material when I want rather than for it to be dished out in piecemeals.
Once one buys the product I should be able to acess it in my home rather than just coming to work.
Reply from Quality Compliance Systems
Thank you for your review. Please note, that while there is a monthly limit in place for word document downloads, you have unlimited access to downloading policies and procedures in PDF format. To access the PDF document click on the policy name, rather than the word document icon. If downloading in PDF is an issue for you, please get in touch with me directly and I will look into the issue for you.
Please also know that as our system is web based you can access it from any computer in the world that has internet access. If your home computer has the internet, you can quickly and easily log into your system to access your customised policies and procedures.
Thank you again for your review Florence, if I can be of any assistance at all, please don't hesitate to get in touch.
Kind Regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Janat
- 1 Review
Our first year with Quality Comliance Systems
Having registered with Quality Compliance Systems prior to our registration mid 2011, we found the systems very helpful in enhancing our knowledge and understanding of the new legal framework as well as carefully planning how we would best achieve the very high standards of the quality of services we provide. This made it easy to prepare our application for submission to the Care Quality Commission. The fact that we have electronic, as well as hard file systems provides us with easy and instant access to specific information. Together with weekly compliance reminders and regular updates, these systems provides the template for high quality standards of services and it certainly leaves no room for complacence. Although costly, it certainly relieves the stress of scratching the surface on what to do at any given time in the process. I would recommend it to anyone as long as you can afford it. The only draw back is the limit to the amount of documents we can open in 'word', and the hassle of having to seek permission from QCS to have it increased, although they do not hesitate to do so.
Reply from Quality Compliance Systems
Thank you for your review. Your feedback is very much appreciated.
The word document limit is a tool we use to monitor the frequency of downloads so that we may protect our intellectual property rights. If you reach you limit again, all that is need is a quick phone call to our customer care line at 0207 138 3078 option 2. Please remember that you ( and all QCS clients) have unlimited access to download documents in PDF format.
Many thanks again for your review, and please don't hesitate to get in touch if I can ever be of assistance.
Kind Regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Sarah
- 1 Review
every thing i need in one place
very good system
Reply from Quality Compliance Systems
. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch. We are always looking for ways to make our service even more comprehensive.
Many thanks for your review and your business.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Hamdi
- 1 Review
Excellent
The QCS compliant has really help me the process of my registration and they gave me very good support and advice when ever i needed. I recommend to any organisation who are in this industry. I find their policies and procedures excellent, because when the inspector from CQC came to visit us, all the policies was easy to find it.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch. We are always looking for ways to make our service even more comprehensive.
Many thanks for your review and your business.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Ruth Mills
- 1 Review
An excellent support
This has been a valuable support to me with this independant small charity home. It ensures that I am up to date with all the relevant legislation and documentation required.
Thank you.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch. We are always looking for ways to make our service even more comprehensive.
Many thanks for your review and your business.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
Everything you need and more!
Absolutely fantastic, contains everything we need with the added option of customising the documents to give it a personal feel. Everything in one place and very easy to navigate through the care management system, recommended to all. To sum up, the QCS care management system enables us all to sleep comfortably at night!
Reply from Quality Compliance Systems
Thank you for your review, it is lovely to hear from you. As you mentioned, QCS allows you to customise your documents to make them fit more neatly with your company. Are you familiar with our new Custom Uploads feature which allows you to put these customised documents back onto your QCS system? If you would like any assistance with that feature then please give the customer care team a call.
Kind regards,
Melisa Tezcan
Customer Care Executive
melisa.tezcan@ukqcs.com
- Dorset Blue Care Ltd
- 1 Review
excellent
Ideal for me and i prefer to have a back up paper copy which QCS provide very quick and efficiently.I made the right choice for my company.
Reply from Quality Compliance Systems
Thank you for your review. I am happy to hear that you have found your QCS system to be useful. If you need any help in navigating through the online system, rather than using your hard copies, then please do not hesitate to get in touch.
Kind regards,
Melisa Tezcan
Customer Care Executive
melisa.tezcan@ukqcs.com
- Carol
- 1 Review
saves me time
Dont have to worry about reviewing policies ,its all done for me,updates are forwarded as they arise..
Care plans cover everything,keep C.Q.C.Happy.
Reply from Quality Compliance Systems
Thank you very much for your review. We appreciate your feedback. I'm glad you are finding the system to be beneficial to your company. If I can ever be of assistance, please don't hestitate to get in touch.
Kind regards,
Melisa Tezcan
Customer Care Executive
melisa.tezcan@ukqcs.com
- elin reeve
- 1 Review
new to system, but so far so good
as a computer neanderthal i find the system very easy to use. Staff on the other end of the phone polite and informative. I still need to 'tweek' a few bits but all in all i'm bery pleased. Happy Xmas to all at QCS.
Reply from Quality Compliance Systems
Thank you for your review, and I hope you had a lovely Christmas and New Year. As a new customer, please feel free to give the customer care team a call with any questions that you might have. Welcome to QCS!!
Kind regards,
Melisa Tezcan
Customer Care Executive
melisa.tezcan@ukqcs.com
- Vivien
- 1 Review
Very Good
Cannot fault the service once i had learned my way around it ! everything you need in preparation to Registration with CQC
my only point might be that it would have been easier had there been a little tutorial on how to use the site !
whenever I have telephoned with a query the help has been there and with a very friendly person on the other end.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch. We are always looking for ways to make our service even more comprehensive.
We are looking into creating some web tutorials for how to navigate the system in the New Year. Until this is done, please feel free to give us a call and we are happy to help you find your way around.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Amarveer Dhatt
- 1 Review
Fantastic service..!! Ria was a great help
I heard about QCS through one of your existing customers and highly recommended it.
From start to finish, Ria was very helpful and made the transition very easy.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch. We are always looking for ways to make our service even more comprehensive.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Daniel Mwangi
- 1 Review
QCS has been a tower of strength to us through provision and constant updating of Policy and Regulations material
I would on behalf of the Silver Lining Employment Agency Ltd (SLEA) like to commend QCS to you. This professional organisation has been very supportive in termd of provision and constant updating of Policies and Rules pertaining to effective running and managing a Domiciliary Care Provider such as ours. May QCS continue to play this role in the coming years.
Reply from Quality Compliance Systems
Thank you very much for your kind review and for being a loyal QCS customer. I look forward to developing our working relationship even further.
Have a very happy holiday season.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Debonair Nursing Services Ltd
- 1 Review
What a service cant live without it
When doing PCA's for CQC I found this service an absaloute life saver. Also on a day to day basis needing to know policy's and procedures excellent.
Reply from Quality Compliance Systems
Thank you for the review. We appreciate your feedback. I'm glad you are finding the system to be beneficial to your company. If I can ever be of assistance, please don't hestitate to get in touch.
Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Tee Carver
- 1 Review
Elite Care
I could not be more delighted with the sytem, I log on practcally every day and have discovered it to be an amazing resource of knowledge, just knowing I can access accurate data quickly and find the answers to questions I have concerning compliance has made such a difference to our business. The help line has also proven to be faultless, when I have asked a question I cannot seem to find answered on line the staff who have taken my calls could not have been more friendly, helpful or proffessional. In short I would reccommend this sytem to anyone in our industry; regardless of how well they think they know and understand the legislation the time saved in searching for answers elsewhere is priceless.Tee Carver
Reply from Quality Compliance Systems
Thank you ever so much for your review. I am happy to hear you had such a great customer experience with Reeya, but I'm not surprised as that is the standard all QCS staff strive for. I am certain that you will be happy with the service we provide every step of the way. The policies and procedures are continuously being reviewed and updated to make sure we are providing you with the most compliant system out there.
If you ever have any questions about the system or need any assistance at all, please get in touch with our Customer Care department at 0207 138 3078 option 2 or info@ukqcs.com.
Thanks for coming on board with QCS, I look forward to working with you. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Merica Cox
- 1 Review
This is a very neccessary service to ensure quality of service and compliance.
I did not realise how many procedures were required and there is no way I could have done it. Having somoene more qualified to do it left me to concentrate on other issues of importance to enable me to get ready for registration. It might look like a lot of money but its worth it. Updates are so important too, its nice to know I won't have to worry about what's changed and when, I just wait for my updates to come to me. Whoever thought of this is briliant.
Reply from Quality Compliance Systems
Thank you so much for your review. We appreciate your kind words. We are happy to assist Lovely Rose Care Services with all your compliance needs. I like to think that we are taking care of all the policy creation and updates for you so that you can focus on what's really important, your service users.
If I can ever be of assistance, please don't hesitate to get in touch.
Happy holidays Merica!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Delreen Welikele
- 1 Review
Friendly and very helpful
I am at the early stages of starting my own business and required the services of QCS to help me set up our company with policies and procedures. I have always been happy with the service I have received, the staff are very friendly and accommodating. I look forward to using this service to achieve and maintain high standards.
Reply from Quality Compliance Systems
Thank you for your review. I'm glad we were able to help you with the set up of Dragonfly Care. Don't forget that our policies help you to both gain and maintain compliance and our phone and email support are available to help you ever step of the way. We can be reached at 0207 138 3078 option 2 or info@ukqcs.com.
Thank you again for your review and happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Maria Foster The Manor care Home
- 1 Review
ABSOLUTLY FABULOUS
Value for money , in line with CQC guidance and regulation , you can adapt to your own needs , simple to use . Very good backup. would highly recommend
Reply from Quality Compliance Systems
Thanks for your review. We are always looking for ways to add even more value to the system. If you have suggestions for improvements or new features, please get in touch.
Thank you for the opportunity to support you. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Salim Msallam
- 1 Review
A invaluable tool to meet CQC Standards
The system provides us with everything we need to undertake the activities of providing personal care to vulnerable adults. We have also found it to be a very useful resource for information on the many aspects of the care business in respect of clients and staff.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate the opportunity to provide S&G Future Care with the tools you need to meet CQC compliance. If we can ever be of further assistance, please don't hesitate to get in touch. Don't forget in additional to the policies and procedures, we also provide phone and email support at 0207 138 3078 option 2 and info@ukqcs.com.
Happy holidays Salim!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
Excellent product for a start-up care organisation
This is an excellent product that l would recomend to any start-up care organisation. It got us up and running our business in no time at all.
I rate this package at 5 Stars
Reply from Quality Compliance Systems
Thank you for the 5 star review! We appreciate your review and your business. If I can ever be of assistance, please don't hesitate to get in touch.
Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Craig Prior
- 1 Review
Informative, compliant and worth ever penny
The QCS is a great tool that will now assist Gracewell Healthcare to update and modify all our company policies and procedures, whilst strengthening our core values
Reply from Quality Compliance Systems
Thank you for your review. We are happy to support your company through our policies and procedures. Don't forget we also provide phone and email support. We can be reached at 0207 138 3078 option 2 or info@ukqcs.com.
Thanks Craig, happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Deaconstar Limited
- 1 Review
Everything there and at your finger tips
Got QCS when renewing our policies, they have proved to be indispensible, all updates are done and sent to you and the worry is taken away for you
Reply from Quality Compliance Systems
Thank you for your review. We aim to provide you with everything you need to obtain and maintain your CQC compliance and give you peace of mind. I'm glad to hear we have hit that target for you. If I can ever be of assistance, please get in touch.
Happy Holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Suky dosanjh
- 1 Review
excellent service
Excellent service, much appreciated, certainly with the up dates that are sent through the post it means we are compliant at all times.
Reply from Quality Compliance Systems
Thanks for your review. We appreciate your feedback and business. I'm glad to hear you are finding our system beneficial to Optimum Care UK. If I can ever be of assistance, please don't hesitate to get in touch.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- carole sansom
- 1 Review
Fantastic
I cant praise the helpful staff within this company enough. Nothing is ever a problem.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch. We are always looking for ways to make our service even more comprehensive.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Hopscotch Solutions
- 1 Review
Brilliant service.
This is a must for all adult care services.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch. We are always looking for ways to make our service even more comprehensive.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Richard smith
- 1 Review
Excellence professional service which gives peace of mind in an ever changing care setting.
We have found that the quality of the service that QCS supply is second to none. Their staff are helpful and offer advice in a professional manner. The policy updates work effectively and enable us, as a company, to manage our care delivery more effectively.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch. We are always looking for ways to make our service even more comprehensive.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Val Moohr
- 1 Review
Best Button on web i klicked on.Great support
Its the best company to have solved our paperwork.They are a good listener and their feedback and paperwork comes complete and all we have to do is print it off. thank you guys!
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch. We are always looking for ways to make our service even more comprehensive.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
