I would strongly recommend using Quality Compliance Systems to anyone wishing to register their business with the CQC. Alleviating a lot of the stress associated with all the paperwork needed to be fully compliant. The staff are always so very helpful and only to pleased to help with the many questions I have posed to them. Personally I would like to thank Rea, Andy and Mindy for all their input, advice and most importantly for always listening to me and by taking the time to help me in any way that they can.
I have been impressed by the quality of work and service since I became your client.
I will recommend your organisation to anyone who need such services.
Well done and please keep up the good work!!!!!!!!!!
We purchased the system in April 2012, shortly after the merger of two separate care providing charities. Needing to be CQC compliant from the date of the changeover was a must, and reworking lots of old premerger policies was a daunting task. QCS provided almost instant access to the full range of policies we needed for our charity, and many others besides, which has been an immense help, and very reassuring. The range and depth of the policies and procedures provided through the system has enable us to confidently tender for new services knowing that we are meeting the criteria, and all of our policies are fully up to date. It’s great to be able to check which policies have been read by staff, and tailor reading lists for new staff etc. A very versatile system and a cost effective way to ensure compliance.
I have saved myself so much time to carry out my managemnt duties, am updating my files using this system. This has helped me to carry out my work effectively. Please make policies adopted to Supporting People as well
I must admit initially I was unsure as whether this system would benefit our organisation and had started the daunting task of writing policys myself. Due to workload i quickly realised that this was going to take forever to complete so decided to go ahead with QCS Systems. The process was very simple to follow and Alex and the team in customer care are always available to answer any questions. The care management system folders are of a very high quality and all in all I have been extremely impressed with QCS
I own a domicilary care agency. i have had to write my own pols and pros as i find yours are not suitable as they are geared towards residential settings. alot of forms are more complex than needed. and also alot of info you provide on training is out of date i.e nvqs. there were other things out of date which i phoned and advised you of. system is good if youve never done this type of thing before but for an established agency i feel its not up to scratch.
The professionalism, coupled with the ernest desire to satisfy the needs of the clients cannot be overemphasied.
Good job and handshake to all the teams.
I HAVE FOUND QCS THE BEST ALL ROUND COMPANY
THE STAFF HAVE SUCH CHARM AND UNDERSTANDING IN ALL MATTERS
THE FLEXIBLE PAYMENT OPTION IS GREAT FOR NEW STARTERS
WILL RECOMEND TO ALL WHO REQUIRE THIS SERVICE
Although making the required amendments to the policies threw up quite a few problems I must say that Alex has always been a huge help sorting everything out. He is unfailingly polite and efficient and nothing was too much trouble, it has been a pleasure to deal him and he solved every difficulty that we had with the system.
We are a very small outfit currently supporting one adult. The CQC Registration process was a nightmare for us, particularly as we had only worked with children previously. Without the breadth and depth of the policies provided by QCS we would never have got registered. WARNING, just buying the policies from QCS will not get you registered. You need to adapt them to your own individual circumstances and remove policies you do not need, if necessary. It was clear from the CQC Assessor that having the policicies but then adapting them to our organisation and being able to explain why was what made the crucial difference.
Starting out in a new business is daunting, i came across this company on the internet and decided to ask for some information, i am so glad i did. Within 20 minutes of enquiring, i had a phone call, everything i needed to know was explained fully and in an easy to understand way.
My certificate and books were very quickly dispatched. Books were padded well, the certificate could have had some cardboard in to help keep it flat as some postmen take no notice of 'do not bend' (also the monthly updates) but thats only a tiny issue.
If you ring this company regarding any worries you have, they will bend over backwards to help and assist you to solve them.
Without this companys guide and support i would not be where i am today.
Thank you for all you do, fab company.
I wish I was able to download a lot of material when I want rather than for it to be dished out in piecemeals.
Once one buys the product I should be able to acess it in my home rather than just coming to work.
Having registered with Quality Compliance Systems prior to our registration mid 2011, we found the systems very helpful in enhancing our knowledge and understanding of the new legal framework as well as carefully planning how we would best achieve the very high standards of the quality of services we provide. This made it easy to prepare our application for submission to the Care Quality Commission. The fact that we have electronic, as well as hard file systems provides us with easy and instant access to specific information. Together with weekly compliance reminders and regular updates, these systems provides the template for high quality standards of services and it certainly leaves no room for complacence. Although costly, it certainly relieves the stress of scratching the surface on what to do at any given time in the process. I would recommend it to anyone as long as you can afford it. The only draw back is the limit to the amount of documents we can open in 'word', and the hassle of having to seek permission from QCS to have it increased, although they do not hesitate to do so.
The QCS compliant has really help me the process of my registration and they gave me very good support and advice when ever i needed. I recommend to any organisation who are in this industry. I find their policies and procedures excellent, because when the inspector from CQC came to visit us, all the policies was easy to find it.
Absolutely fantastic, contains everything we need with the added option of customising the documents to give it a personal feel. Everything in one place and very easy to navigate through the care management system, recommended to all. To sum up, the QCS care management system enables us all to sleep comfortably at night!
as a computer neanderthal i find the system very easy to use. Staff on the other end of the phone polite and informative. I still need to 'tweek' a few bits but all in all i'm bery pleased. Happy Xmas to all at QCS.
Cannot fault the service once i had learned my way around it ! everything you need in preparation to Registration with CQC
my only point might be that it would have been easier had there been a little tutorial on how to use the site !
whenever I have telephoned with a query the help has been there and with a very friendly person on the other end.
I would on behalf of the Silver Lining Employment Agency Ltd (SLEA) like to commend QCS to you. This professional organisation has been very supportive in termd of provision and constant updating of Policies and Rules pertaining to effective running and managing a Domiciliary Care Provider such as ours. May QCS continue to play this role in the coming years.
When doing PCA's for CQC I found this service an absaloute life saver. Also on a day to day basis needing to know policy's and procedures excellent.
I could not be more delighted with the sytem, I log on practcally every day and have discovered it to be an amazing resource of knowledge, just knowing I can access accurate data quickly and find the answers to questions I have concerning compliance has made such a difference to our business. The help line has also proven to be faultless, when I have asked a question I cannot seem to find answered on line the staff who have taken my calls could not have been more friendly, helpful or proffessional. In short I would reccommend this sytem to anyone in our industry; regardless of how well they think they know and understand the legislation the time saved in searching for answers elsewhere is priceless.Tee Carver
I did not realise how many procedures were required and there is no way I could have done it. Having somoene more qualified to do it left me to concentrate on other issues of importance to enable me to get ready for registration. It might look like a lot of money but its worth it. Updates are so important too, its nice to know I won't have to worry about what's changed and when, I just wait for my updates to come to me. Whoever thought of this is briliant.
I am at the early stages of starting my own business and required the services of QCS to help me set up our company with policies and procedures. I have always been happy with the service I have received, the staff are very friendly and accommodating. I look forward to using this service to achieve and maintain high standards.
The system provides us with everything we need to undertake the activities of providing personal care to vulnerable adults. We have also found it to be a very useful resource for information on the many aspects of the care business in respect of clients and staff.
This is an excellent product that l would recomend to any start-up care organisation. It got us up and running our business in no time at all.
I rate this package at 5 Stars
Got QCS when renewing our policies, they have proved to be indispensible, all updates are done and sent to you and the worry is taken away for you
We have found that the quality of the service that QCS supply is second to none. Their staff are helpful and offer advice in a professional manner. The policy updates work effectively and enable us, as a company, to manage our care delivery more effectively.
Its the best company to have solved our paperwork.They are a good listener and their feedback and paperwork comes complete and all we have to do is print it off. thank you guys!
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