Reply from Quality Compliance Systems
[REPLY]
- Reviews (122)
- Ann Crisp
- 1 Review
Upbeat Company
The quality of service this company provides is excellent. They are always willing to give advise and assistance by telephone or email. There emails are always followed up immediately. The policy updates are timely. The quality of the paperwork is excellent. However they keep saying we are not compliant. As the policies are used centrally to update and amend our own policies it is not appropriate for NWCS to fill in all the documentation as it pertains to a particular 'home'. we did fill in one form at the begining and then because this was late in being submitted QCS had changed the format and there were more details to fill in which as I have indicated were not applicable for the way we use the policies sent to us. Also have QCS stopped posting policies are we now expected to download them. No information was sent to explain that this would be the case in future.
Reply from Quality Compliance Systems
Thank you for updating your review. In regards to your paper updates, it appears that when your company updated your address late last year, the address wasn't updated on our paper updates. I sincerely apologise for this oversight. I will be preparing a packet of all your paper updates and sending them out to your new address this week.
Apologies again for the inconvenience. Please get in touch if I can be of further assistance.
Additionally, if we can ever be of assistance, or if you have any questions regarding your account, please get in touch with us through the customer care line on 0207 138 3078 option 2 or info@ukqcs.co.uk
Kind regards,
Mindy Fransen
Business Support Manager
Quality Compliance Systems Ltd
2nd Floor, Hanover House
7 Hanover Square
London W1S 1HQ
Tel: +44 (0) 207 138 30 78
- Nason zikayo
- 1 Review
I have found qcs very relevant and quite helpful. I recommend them rany start other start up.
excellent, i recommend qcs to anyone who wants a comprehensive care system.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch. We are always looking for ways to make our service even more comprehensive.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Angie
- 2 Reviews
Good Value for the money
As a small care home I have really used the system and feel that the service from all of its operatives both on the telephone and on line is fantastic. I would recommend this as I do to all of my colleagues in the Care sector.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Susan Bidwell
- 2 Reviews
An excellent service with clear updates provided to ensure good practice in a fast-changing care arena.
I have found QCS invaluable in their provision of policies and procedures to my specialised area of work. While I do not run a domiciliary care agency, I am responsible for the direct recruitment, management and supervision of care teams working with my clients.
During my CQC registration process, I demonstrated the QCS files I use in the management of various support teams. CQC were familiar with QCS and agreed with me that they provided a sterling service.
Reply from Quality Compliance Systems
Thank you for your review and the opportunity to support you. If I can ever be of assistance, please don't hesitate to get in touch.
Many thanks again for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- T Walker
- 1 Review
A great tool and Friendly Staff
Very helpful staff at QCS, the online information/tools are great and improving all the time.
Receiving the up-dates on our policies direct to our staff helps us to ensure we are giving our staff the most up-to-date information.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Jenny Wade
- 1 Review
Friendly, proffesional and everything we need
From first point of contact, QCS were very helpful and proffesional.
The system is extreamly efficient and holds all documents we require for CQC registration!
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback! If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Penny Largent
- 1 Review
Excellent system.Takes the worry out of CQC Compliance
This system is a great asset to our home. It keeps you up to date with all changes relating to the Essential Standards of Quality and Safety and is invaluable in all administration procedures.
It is extremely easy to use and I would recommend it to all Managers of care homes.
If you need a form, checklist, guideline or just information this is the system you need.
We have just renewed for the 3rd year and would'nt be without it.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Waterside Homehelp & Care Services
- 1 Review
CQS OFFER A GOOD GUIDE
From experience, CQS guide towards registration is very good but beware, it's you who have to put the work in to become compliance with CQC. Also if you are let down in any way in setting up your business, the contract you sign with CQS is binding for twelve months, it's the director of CQS who has the last call?
Reply from Quality Compliance Systems
Thank you for your review. While we provide you with all the policies, procedures and tools you need to gain and maintain CQC compliance, you are absolutely right the actual implementation of the policies and procedures is down to you and your staff. However, our dedicated customer service team is here to help you every step of the way. We can be reached at 0207 138 3078 option 2 or info@ukqcs.com.
The QCS System is sold on a 12 month subscription. Over those 12 months you will receive policy updates, phone and email advice and support and be eligible for new QCS features. If you have any questions about the terms of your contract, please feel free to get in touch at the number or email address noted above.
Thank you once again for your review and your business.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Lynda
- 1 Review
all the staff at q c s have always been very helpfull
i find that that i have maid friends with all the staff at q cs
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. I'm glad you've found a friend in us.
Could you let me know what company you are with?
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Makai Care Ltd
- Reading, GB
- 1 Review
Brilliant package
Very efficient and got all I wanted for domiciliary care and the ongoing updates.I wish If we could be able to extend/renew the membership beyond the 12month period for a small fee.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. In regards to renewing after your first 12 months, we often run special renewal offers. We will get in touch with you the month before your system expires to let you know about any special offers for renewing.
If I can ever be of assistance, please don't hesitate to get in touch.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Cathy
- 1 Review
Exceptionally comprehensive manuals to get you started.
If you really want to get it right first time when dealing with Care Quality Commission and set your business on the right path, then you need an organisation like this that will lead you through with all the support you may need. They are truly a professional friend to have.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- maggie allen
- 1 Review
Very helpful, when i first contacted the company
The policies and procedures that i have ordered, have been a god send for me, saves all the hard work that i would have had to do.
Itts good that the company has put all the input into it for Domicillary businesses like me.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Tracy
- 1 Review
Worth the money
I have been a user for almost a year now. They are a very efficient company.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Chika Ukwuoma
- 1 Review
It's like having a team behind me
When I got to in touch with QCS, I did not know to expect. When I signed them on, I got everything I needed: policies, procedure, updates, and above all, very quickly. It's like having a team behind me. I highly rate QCS and very much recommend them.
Reply from Quality Compliance Systems
Thank you for your review. We are happy to be a part of your team! We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Ananda Kota
- 1 Review
QCS Makes job simple
QCS very useful for every one for me 50 to 60% of my paperwork and job done by using QCS compliances. staff are supportive at all times in relation to any querys.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
A flexible system with automatic updates
Having recently acquired the software, we can see this being a valuable asset to our newly established care planning system and realted paperwork. We would like to thank you and your team for the help you have provided in setting up our company with the Policies and Procedures which we needed. The assurance that we remain CQC compliant is very reassuring in this rapidly changing environment. Thank you
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Jenny Gurney
- 1 Review
Helpful and supportive
So far the service has been excellent and we look forward to receiving the Manuals ion due course which we hope will enable us to run an excellent service for our residents
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- DDL Support Services Ltd
- 1 Review
Quality Caring Staff who are helpful and do what they say they will do.
I have found QCS invaluable whilst setting up my small domiciliary care agency. They took the stress out of putting together and maintaining high quality policies and procedures. I am always fully informed and the Agency benefits from being up to date, relevant and compliant. The Provider Compliance Assessment toolkits have also been extremely useful. I feel QCS have guided me through what is a minefield of requirements and legislation.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback.
I'm happy to hear that our system has helped you. Thank you for the opportunity to support you.
If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Kemal Nami
- 1 Review
Quality and robust system ensuring compliance
QCS subscription has not only provided us 'peace of mind' in regard to compulsory compliance issues, it also provides continuous updates and significant information relevant to the sector.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Marie Parsons Riverside Healthcare
- 1 Review
Excellant
The QCS are very helpful and have excellant customer services skills.
Would Recommend to other companies who are thiking of joining the healthcare sector.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Answer Musakanda
- 1 Review
we found QCS very helpful and have had information and guidance from Reeya during my purchase of the Policies and Procedures. She keeps intouch to find out how Im doing.
This is the best place to get your Policies and Procedures. The staff is very helpful and will always call you to find out if you have any problems and you can always phone them for anything and they are willing to help
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Karen Jefferson. HCH
- 3 Reviews
QCS is an up to date complete package
Just recently bought this system and don't know how we managed before. Its great, you get what you pay for. Would highly recommend to everybody.
Reply from Quality Compliance Systems
Thank you for your review. We appreciate your feedback. If you ever have any suggestions for improvements we can make or suggestions for new features, please don't hesitate to get in touch.
Many thanks for your review and your business. Happy holidays!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Connie Reilly
- 1 Review
A robust and complete system
the policies cover every aspect of the care industry, and i would not hesitate in recomending C.Q.S to anybody.
I rate this organisations care documents as excellent 5 star
Reply from Quality Compliance Systems
Thanks for your review and for recommending us. If there are ways we can make the system even better, any features you want to see added, please let me know.
Thank you for your review and your business!
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- susan orme
- 1 Review
Lifeline,Limitless,Legal
By using this service we know we are compliant & providing the best care & producing all the neccesary paperwork required. Any changes brought about we will be notified so we dont have to sit around thinking of how to" put pen to paper". Any problems their is always someone at the other end of the phone willing to assist.
Reply from Quality Compliance Systems
Thank you for your review. We are happy to have you as a customer! If I can ever be of assistance, please feel free to call or send me an email.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Alicia
- Burnley, GB
- 1 Review
One to One Homecare Ltd
“Just a quick line to let you know that we are really pleased with the QCS system we purchased from yourselves some months ago. Not only has it shortened the time needed to complete our Compliance packs but
because we receive monthly updates in hard copy as well as daily updates on e mail on any policy that has been revised we can rely on the system to ensure we are always compliant with C.Q.C. Regulations”
Reply from Quality Compliance Systems
Thank you for your review. I'm glad the system is able to give you some peace of mind. Please let me know if you think of any features we could add to the system to make even better for you.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Care Sisters Limited Wendy Mackie
- Harare, ZW
- 1 Review
Great and Very Professional !!!!!!!!!
I found that the service I received from both Richard and Milissa to be very professional, with out their help I do not think that I would have managed on my own. All I can say I will recommend your company to other interested people. Keep up the great work.
Kind Regards
Wendy Mackie
Care Sisters Limited
Domiciliary Care Agency
Reply from Quality Compliance Systems
Thanks so much for the review and your kind words. Melisa and Richard are both wonderful, we're very lucky to have them working with us.
If I can ever be of assistance, or if you have suggestions on how we can make the system even better, please get in touch.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Caring Hands
- 1 Review
Essential & informative support for ALL Domicilliary Care Agencies
We found it very advantageous to be able to access the system online prior to purchasing the full system including hard back files. As a small agency we found the additional online and telephone support a great help, particularly our designated system support - Rhea.
Our only criticism/disappointment would be that we are only able to access the system online for 12 months, at which time we would have to purchase the whole system again, rather that just 'renew' membership at a lesser fee.
Reply from Quality Compliance Systems
Thank you for your review, I'm glad to hear you are enjoying the system.
In regards to renewing at the end of 12 months, we often run renewal specials. I will get in touch with you the month before your subscription is up and we can discuss special renewal offers at that time.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Trudy Hann
- 1 Review
WOW!!!
Ther service we recieved from Ria was second to none, she explained and talked me and my deputy through the system and followed up by answering any questions we had, we are looking forward to using the new system with certainty that the customer service will be as wonderful as the introduction many thanks Ria for all your help Kind regards from Trudy and Michelle
Reply from Quality Compliance Systems
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- sarah mercy
- 1 Review
excellent
This is my second year with QCS and as im still anew company it is nice to know that they update and send out the new policy's and procedures promptly,very kind helpful people and i wouldnt look anywhere eles,i see that my company and QCS will have a very long lasting relationship for many years to come,as without the help of QCS with keeping upto date on p&p's i dont think i would manage it. So abig thankyou for making my company run as successfuly as it does :)
Sarah Mercy
Reply from Quality Compliance Systems
Regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Bea Whitrick
- 1 Review
I feel like I have a security blanket.
First class service.
Reply from Quality Compliance Systems
Thanks so much for your review. We're happy to be there for you.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Paulina Fogg
- 1 Review
Very Professional and Good Quality Service
We have found your service to be highly professional and your system up dates to be of a very high standard and your back up data is very informative.
We would recommend your Company to other people who are interested in this sector of Home Care Services.
Reply from Quality Compliance Systems
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Sue & Lee's Day Centre
- 1 Review
Excellent Service from Reeya.
Reeya has been very helpful and has made our transition to QCS very easy, she has answered all our questions and has implemented any changes we have needed with immediate effect.
Reply from Quality Compliance Systems
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Eagle Employment Services Limited
- 1 Review
QCS is top class for policiec and procedures.
From the time I applied to register with QCS to date , I find QCS to be very professional. They point you in the right direction in making your service safe. I am also impressed with the monthly Management System Updates.
Reply from Quality Compliance Systems
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Desired Care Ltd
- 1 Review
acceptable
I was disappointed that we wasn't informed of the extensive questionnaire prior to placing our order, we have clearly lost out as we are in the process of setting our company and paying for goods which we are not yet using apart from that we believe care plans are fab
Reply from Quality Compliance Systems
I apologise if you were not given adequate information in advance about the extent of the questionnaire. As we customise your system to meet the needs of your business and also CQC related requirements, we need to obtain certain information from you before printing your hard copy manuals. If you would like some assistance in getting the questionnaire completed, then please do not hesitate to get in contact with a member of our customer service department, who will be only too happy to help:
Email: info@ukqcs.com
Telephone: 0207 138 30 78
Regards
Antony Lias
- Eden Safe Hands
- 1 Review
They made it possible!
they made it become a possibility, we were so bound up in paper work need to be compliant with CQC we could not get to first base.
Reply from Quality Compliance Systems
Thank you for the review. I'm so happy we were able to assist you with obtaining compliance. Please don't hesitate to get in touch if I can ever be of assistance.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Medow Care Services
- 1 Review
Service is excellent.
I wouldn't like you to change the way you work with your customers. You are very efficient and very helpful.
Reply from Quality Compliance Systems
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Keb House Care Home
- 2 Reviews
Absolutely brilliant everything a care home manager needs to run the home.
I have found the system easy to use.Everything I need is there, policies are simple but all inclusive.I would recomend this system to anyone starting either as a manager or owning a Home.
Reply from Quality Compliance Systems
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Fusion Social Care Services Limited
- 1 Review
The service provided UKQCS has been excellent
Since purchasing the system the customer care support has been first class with regular prompting in respect of updates and compliance reminders.
The service has enabled me to get on with the day to day task of running the company with the security of knowing that the system is there to provide any support / guidance I need.
Thank you QCS.
Reply from Quality Compliance Systems
Thank you for the review. I'm happy to hear you are enjoying the service. If I can ever be of assistance or if you have suggestions for any improvements or new features you'd like to see on the system, please don't hesitate to get in touch.
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- Morwenner Care
- 1 Review
any good it is brillient
covers everything that is req i havn't senn a program anywhere that can get any where near it highly recommended
Reply from Quality Compliance Systems
Kind regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
- People in Partnership Ltd
- 1 Review
An investment not a cost
Really found that the system allows you to have your company up and running really fast. The policy's and procedures were a great help. It has really been a fantastic investment. I will say however to improve the service it would be good to see a more diverse range of training materials there are a lot of subjects already ie the important ones but would be good to see more specialised subjects such as asthma, epilepsy, diabetes etc. all in all well pleased with the service provided advisers are always accessible well they have been for me any way.
Reply from Quality Compliance Systems
Thanks again! Please don't hesitate to get in touch if you have any other suggestions or if I can be of assistance.
Kind Regards,
Mindy Fransen
Business Support Manager
mindy.fransen@ukqcs.com
