The Quality Compliance System has saved me so much time as all the information i need is at my fingertips and new legislation and updates are produced for me and delivered to my online account which can be accessed at the touch of a button. Staff were very friendly and alwasy helpful no matter how big or small the question. Quality product, quality service.
The information from QCS has helped me in early stages of starting a care business. Policies and Procedures updated regular. Alex and the team have been very helpful and supportive. A Excellent Service .
We adopted this policy system in March 2012, after the merger of two seperate organisations left us without an updated set of policies to cover the new organisation. After completeing a very simple questionnaire about the organisation, QCS were able to provide a comprehensive set of hard copy polices and web based access to the policy set for all key members of staff in our organisation. This has really transformed the way we work, and came in very handy in summer 2012 as we prepared for a Local Authority Tender. Every policy was in the system, from care planning to business contingency. The quality assurance tools have also been an excellent help in preparation for our CQC inspection in September 2012.
I can send a query 24 hrs a day knowing that the problem will be dealt with by Alex or other members of the team and even though I get frustrated at times as I'm not an IT whiz do you know he always gets me to where I want to be and explain everything fully and professionally, even if I forget he doesn't mind me phoning back I call myself the mad women when I call and we always finish by having a laugh. They are really a grate team to work with. Having all the polices and procedures helps me to keep one foot ahead and help me with planning CQC registration. Would I keep working with them YES they have given me so much help and advice as a new business they have helped me to keep on top form.
The information contain in these manuals is worth its weight in gold ,means will always be compliant with CQC as the company that produced them will make me aware of any and all changes made by CQC . They have been taylored to the company and will make life running it so much easier. They have been so helpfull right from the start and made the whole process a very pleasant experience.
The policies on here are so easy to find. You can type in a keyword and it will bring up a list of policies for you to chose from. It has policies on just about anything you can think of. All of the wording is changed to suit the company. Attached to some of these policies are useful templates, that we have adopted to use as they included a bit more information than our own, and they are easy to use. It is much easier to search on the site, than it is to look through files etc.. I would recommend this site to anyone.
I know policy, procedure, risk assessments, compliant planning, positive behaviour management planning, activity schedules, mental capacity and endless other paperwork are the everyday tasks of a residential care home and completion of the above are what differentiate a care home from an efficient, well monitored and happy home. Delivery of person specific packages of care allow for accurate and meaningful experiences and reduction in challenging situations. Quality Compliance Systems have enable me to ensure CQC compliant documentation whilst providing prompts to keep one step ahead of regulation and legislation. I personally purchased this package outside the relms of my organisation, would I choose to do so again? Simple answer is YES. It has saved me precious time, looks proffessional whilst ensuring a fully comprehensive package of documentation that is upto date. It really is a fantastic kit that allows me to do what I enjoy doing spending time with my service users ensuring they have fun filled days.
The sevrice has been great. A very efficient operation that delivers on its promises. A quality well supported product saving many, many hours of time and covering all essential areas for CQC registration. Without this product CQC registration of the company would have taken far longer and may not have been possible at all. Everything that was needed was there incluidng the product and support for the product. The regular automatic updates are a particularly useful ongoing feature.
For anyone who wishes to start up your new business look no further as this System is fully compliant and easy to follow. The staffs at QCS are fully customer focus and assist you with your entire queries effectively; also the library is very useful to activate all documents you would require. Consider how long it would take you to create your own policies and procedures in compliant with CQC standards imposable! Thanks QCS
My experience with QCS very good ; their customer services are excellent, one gets attended to promptly and things are explained better for one to understand what they want from you, they are always there for one at any time to render help.God bless them.
I had trouble trying to open the policies using adobe reader. I was even more frustrated because I had exhausted my 30 word documents allocation, therefore I couldnt open them in word either, the whole day yesterday was a nightmare. Could you please address this issue.
The service is good, everytime I have had a problem and made a call to the helpdesk, the member of staff on the other end of the phone has been helpful and resolved the problem. They provide a great service and I am glad I went with them.