Quality Compliance Systems reviews

Quality Compliance Systems reviews

Excellent
9.4
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Review by confirmed purchaser

They do exactly what they say they will and in super quick time

Well, ever since I joined QCS I have always had a virtually immediate response to my questions.
Where there are aspects I can do myself they clearly laid out how I go about it but always offered to do it for me if I preferred.
An excellent service form an excellent company.
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Review by confirmed purchaser

cq seeing that registration is easier

I found it easy to complete and the staff friendly and chatty when explaining anything to me.
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Review by confirmed purchaser

Happy to recommend QCS

The Team at QCS are always very friendly and happy to help with any queries. Thankfully I have had very few queries when using the system.

I personally find the system saves me an enormous amount of time, the site is easy to navigate and information updated on a regular basis.

This for me, was an excellent choice.
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Review by confirmed purchaser

An invaluable tool that assists with the implementation of key policies and procedures, ensuring your business is built on a foundation of structure and best practice.

Customer care is very good; staff are available, approachable and knowledgeable about the product and the field that I work in.
This system helped me to feel confident when interviewed for registration and setting up i socIal care's first contract.
Thank you!!
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Review by confirmed purchaser

Good content but slow access!!

We recentky purchased the QCS premium complaince package.

The sales team who we dealt with prior to purchase were excellent - Sandra Dempster was very helpful and really understands the system.

We have been working through the various parts of the package and customising the relevant documents to our first care home. The documents are comprehensive and easy to follow.
The only comment we have at present is that the documents are very slow to load and it can require some patience to make the original access to the detailed documents we require. We have tried accessing fom a number of different points using a range of different desktop and laptop computers, but the problem seems to be the same and we can only conclude that there the server used by QCS is overloaded.

We hope that this issue will be overcome. At present it is stopping us from extending the use of the QCS system to our 2 other homes.
Quality Compliance Systems

Reply from Quality Compliance Systems

Dear Paul,

I'm sorry for this inconvenience. I will ask my systems developer to investigate this as a matter of urgency.

We will be in touch soon.

Kind regards,
Mindy Fransen
Business Support Manager
info@ukqcs.co.uk
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Review by confirmed purchaser

Easy, one stop shop and increases compliance

The Quality Compliance System has allowed our organisation to easily and quickly become aware, complaint and work seamlessly.

Thank you for a great system!!!
Quality Compliance Systems

Reply from Quality Compliance Systems

Dear Shalom,

Thank you for your review. I'm glad to hear you are enjoying the system. If we can ever be of assistance, please don't hesitate to contact our Customer Care team on 0207 138 3078 option 2 or info@ukqcs.co.uk

Kind regards,
Mindy Fransen
Business Support Manager
Quality Compliance Systems Ltd
mindy.fransen@ukqcs.co.uk
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Review by confirmed purchaser

Helpful Soloutions to you Policies & Procedures

As a new Care Company set up 2 years ago by myself and 2 friends who had worked for the County Council for a number of years we were looking for Policies and Procedures for to enable us to set up our company and so while looking on the internet came across Quality Care Systems and signed up for a free trial. I received a phone call to talk me through the system that we would be getting and found that it was quite easy to follow was told that if I needed any help to ring and someone would talk me through my problems. I have only needed to contact the Help Line once and was really grateful for there help. I find the computer help I was given has helped me a lot in our business as each time we get a new client I just need to log on to the system and print out all the Care Plans and Risk Assessments tohelp keep us compliant at all times. The Staff are always very helpful and I would recommend them at any time to a new Company looking for this kind of help
Quality Compliance Systems

Reply from Quality Compliance Systems

Dear Marie,

Thank you for your review. We are always happy to help. I'm glad you're enjoying the system and hope you enjoy the new features we'll be adding this year!

Kind regards,
Mindy Fransen
Business Support Manager
Quality Compliance Systems Ltd
mindy.fransen@ukqcs.co.uk
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Review by confirmed purchaser

User Friendly, hurahh!!

On the whole this is an excellent system to wotk with, but there are the odd glitches which can be frustrating. One phone call to the team normally sorts out with minmal waiting for a full resolve!!
Alex and the team are brilliant, always professional and don't mind that I am always asking questions.
This is the second system we have purchased form CQC, as we are starting a new service provision and this is due to the quality of the product, and the excellent support team.
It would have been a 5 out of 5, if there were no glitches.
Quality Compliance Systems

Reply from Quality Compliance Systems

Dear Karen,

Thank you for your review. I'm glad that you're finding the system user friendly and are happy with the customer service that Alex and the rest of the team have provided. We always strive to provide all of our customers with top notch customer service, so welcome any feedback. We have looked into the glitches you noted on your individual system and have since resolved them. If they were not resolved to your satisfaction, please get in touch. We aim to resolve all queries or concerns as quickly and efficiently as possible.

We are happy to have you as a customer and look forward to assist you as your company grows! Thank you again for your review!

Warm regards,
Mindy Fransen

mindy.fransen@ukqcs.co.uk
Business Support Manager
Quality Compliance Systems Ltd
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Review by confirmed purchaser

Comprehensive

The list of policies is comprehensive and it has the added ability that you can upload the policies once you have amended them.
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Review by confirmed purchaser

Quality service

The Quality Compliance System has saved me so much time as all the information i need is at my fingertips and new legislation and updates are produced for me and delivered to my online account which can be accessed at the touch of a button.
Staff were very friendly and alwasy helpful no matter how big or small the question.
Quality product, quality service.
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Review by confirmed purchaser

System been very useful to our organisation and is easy to use

I found system very to use and all sort of information i needed are there. QCS team been very helpful all the time as and when we have any query been dealt imminently.
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Review by confirmed purchaser

BRILLIANT SERVICE

QCS SYSTEM HAS TURNED OUR BUSINESS ROUND
OUR INSPECTIONS HAVE NEVER BEEN THE SAME SINCE ALL OUR POLICIES ARE TAKEN CARE OF
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Review by confirmed purchaser

Excellent, Highly Recommended

The information from QCS has helped me in early stages of starting a care business.
Policies and Procedures updated regular.
Alex and the team have been very helpful and supportive. A Excellent Service
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Review by confirmed purchaser

Detailed and confidence inspiring support through effective policies and procedures

We adopted this policy system in March 2012, after the merger of two seperate organisations left us without an updated set of policies to cover the new organisation. After completeing a very simple questionnaire about the organisation, QCS were able to provide a comprehensive set of hard copy polices and web based access to the policy set for all key members of staff in our organisation. This has really transformed the way we work, and came in very handy in summer 2012 as we prepared for a Local Authority Tender. Every policy was in the system, from care planning to business contingency. The quality assurance tools have also been an excellent help in preparation for our CQC inspection in September 2012.
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Review by confirmed purchaser

Outstanding customer service

The first impression of the company was good. I had a good demonstration and the standard since becoming a customer has not declined.
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Review by confirmed purchaser

could not run my company without QCS

I can send a query 24 hrs a day knowing that the problem will be dealt with by Alex or other members of the team and even though I get frustrated at times as I'm not an IT whiz do you know he always gets me to where I want to be and explain everything fully and professionally, even if I forget he doesn't mind me phoning back
I call myself the mad women when I call and we always finish by having a laugh.
They are really a grate team to work with.
Having all the polices and procedures helps me to keep one foot ahead and help me with planning CQC registration.
Would I keep working with them YES they have given me so much help and advice as a new business they have helped me to keep on top form.
Quality Compliance Systems

Reply from Quality Compliance Systems

Dear Susan,

Thank you for your review. It was quite a slog but I'm glad that we managed to get there in the end. Always happy to help with, or remind you of, any aspect of the system.

Kind regards,

Alex Page
Operations Executive
alex.page@ukqcs.co.uk
0207 138 3078 (option 2)
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Review by confirmed purchaser

Excellent would recommend to anyone who has or is starting a Homecare Company

The information contain in these manuals is worth its weight in gold ,means will always be compliant with CQC as the company that produced them will make me aware of any and all changes made by CQC . They have been taylored to the company and will make life running it so much easier. They have been so helpfull right from the start and made the whole process a very pleasant experience.
Quality Compliance Systems

Reply from Quality Compliance Systems

Dear Marilyn,

Thank you for your review. We're so happy that you are finding the system so useful and that you were impressed with the manuals. If we can be of any further assistance then please don't hesitate to contact us.

Kind regards,

Alex Page
Operations Executive
alex.page@ukqcs.co.uk
0207 138 3078 (option 2)
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Review by confirmed purchaser

handy policies with a click of a button

The policies on here are so easy to find. You can type in a keyword and it will bring up a list of policies for you to chose from.
It has policies on just about anything you can think of. All of the wording is changed to suit the company.
Attached to some of these policies are useful templates, that we have adopted to use as they included a bit more information than our own, and they are easy to use.
It is much easier to search on the site, than it is to look through files etc..
I would recommend this site to anyone.
Quality Compliance Systems

Reply from Quality Compliance Systems

Dear Sophie,

Thank you for your kind review. We recently improved the search tool functionality so we are delighted that you are finding this beneficial. If, however, you can't find a policy, or if you require any other assistance then please don't hesitate to contact us.

Kind regards,

Alex Page
Operations Executive
alex.page@ukqcs.co.uk
0207 138 3078 (option 2)
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Review by confirmed purchaser

Quality Compliance Systems is a deputy managers dream tool.

I know policy, procedure, risk assessments, compliant planning, positive behaviour management planning, activity schedules, mental capacity and endless other paperwork are the everyday tasks of a residential care home and completion of the above are what differentiate a care home from an efficient, well monitored and happy home. Delivery of person specific packages of care allow for accurate and meaningful experiences and reduction in challenging situations. Quality Compliance Systems have enable me to ensure CQC compliant documentation whilst providing prompts to keep one step ahead of regulation and legislation. I personally purchased this package outside the relms of my organisation, would I choose to do so again? Simple answer is YES. It has saved me precious time, looks proffessional whilst ensuring a fully comprehensive package of documentation that is upto date. It really is a fantastic kit that allows me to do what I enjoy doing spending time with my service users ensuring they have fun filled days.
Quality Compliance Systems

Reply from Quality Compliance Systems

Dear Penny,

Thank you for your review. We are delighted that your are finding it so beneficial. I'm glad that we are managing to save you time so that you can further concentrate on your service users' well-being. If we can be of any more assistance then please don't hesitate to contact us.

Kind regards,

Alex Page
Operations Executive
alex.page@ukqcs.co.uk
0207 138 3078 (option 2)
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Review by confirmed purchaser

An outstanding service efficiently delivered.

The sevrice has been great. A very efficient operation that delivers on its promises. A quality well supported product saving many, many hours of time and covering all essential areas for CQC registration. Without this product CQC registration of the company would have taken far longer and may not have been possible at all. Everything that was needed was there incluidng the product and support for the product. The regular automatic updates are a particularly useful ongoing feature.
Quality Compliance Systems

Reply from Quality Compliance Systems

Hi Ruth,

Thank you for your review. We are very happy to hear that you have found the system so beneficial. As ever, if there is anything we can do to further improve your experience then please don't hesitate to contact us.

Kind regards,

Alex Page
Operations Executive
alex.page@ukqcs.co.uk
0207 138 3078 (option 2)

Quality Compliance Systems Details

About this company

Visit Quality Compliance Systems

Contact information

Write to: info@ukqcs.co.uk
Call us on: +44 (0) 2071383078
We live here: 4 Devonshire Street
W1W 5DT London
United Kingdom

Category

Quality Compliance Systems is ranked 30 out of 180 in the category

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