The process was excellent. The booking system was so easy . The customer service when I had a query was brilliant.
The pick up was good.
But bizarrely they delivered one day early. By good luck someone was in, but my son was out as he was expecting the delivery the day after. Rarely one has to comment on efficiency!!
Will definitely use this company again. Well done
I have now used unibaggage a handful of times and have yet to be disappointed. Delivery was late on one occasion due to fault with parcel force and the customer service I recieved was second to none.
Uni baggage was great - came and collected the parcel and suitcase no problems - a very nice driver! Same for delivery - nice fella however he was new on the job and unsure about driving into our lane and parked on the roadside so we had to go out and get it but that was no big deal. if i had to offer an improvement it would be to give some sort of timeline for collection / delivery. Someone had to sit in all day and wait! My son did ring to ask for a rough guide as it said on the website you could do so but they were unable to !
Sent over a large case packed to its full capacity to my daughter in England. Collected as promised from my place of work (Northern Ireland) and delivered to her place of work (England) within the 2 days as promised. It was so handy, you do not have to worry about being at home as the collection and delivery time is within office hours. Will definitely be using Uni Baggage service again and as a first time customer I was more than impressed and will recommend to family and friends.
I am really happy with Uni Baggage. It is the cheapest service of its kind, that I could find and everything from, registering to the pick up and delivery went perfectly smooth.
The 'how to pack your items' guide on the Uni Baggage website was very helpful and when I emailed to clarify something I got a response within hours.
It was really great, I would recommend Uni Baggage to friends and will certainly use it again in the future.
I love this company. Value for money and it avoids paying excess baggage charges at the airport. However, my suitcase took 8 days to reach me when it was suppose to take 2-3 days.
This is going to be a well used service as my daughter keeps requesting extra stuff to be sent to her at uni.
Booking process was very smooth. Pick up happened on Thursday 7 nov as promised. Parcel due to be delivered on mon 11 nov. Waited all day but not delivered until tues 12 nov. Just wish I had been told that it wouldn't be delivered until then!
Used unibaggage for first time after hearing about them from my nephew....have moved to England from Northern Ireland and had been struggling to find a cheap and reliable way to get some of my possessions over. All I can say is how great I found this service....they arrived to collect the boxes when they said and delivered when promised. I would heartily recommend this company to everyone. Well done unibaggage 👍
Uni Baggage shipped two suitcases from Northern Ireland to France in ONE day! I was very impressed with the service. The bag arrived before I did! Fast, efficient service at a great price! Would definitely recommend!
Had to send winter clothes -especially football boots to son who is a nursing student in Scotland. Very simple process, the unibaggage website was very user friendly. It was a door to door service and was collected and delivered within the times stated. Only minus point was 'Why did i not use unibaggage last year?.
I would recommend this service to all students and parents easy !! Picked up bag delivered on day requested fantastic service Would definatly use again such a good idea !! Stress free thanks
It's really good, you don't have to leave the house and they collect it from your door. It's dead good for me because I don't have to take my suitcase on the bus into town then the bus to the airport it's saves all the hassle.
Thought I would have a few difficulties trying to sort a bag lift and delivery when my home computer system was down, and I did !!
However, with the help and patience of Anthony from Unibag, everything ran extremely smoothly and efficiently.
Will definitely use this service again.
My bags, 3 of them, were picked up on Thursday, but only two of them made it the next day. Although I paid for a 24 hours service, I got my bag on Monday, after 72 hours. I have been offered apologies, but that is not quite enough. I was quite upset over this. After leaving a negative review, thou, I have been contacted and offered a small (very small) refund. Nonetheless, they were very professional and although I had a not extremely happy experience, I would use this company again.
Brilliant personal service. Staff are always on hand to advise and help. I’ve used this service a couple of times and needed help with labels, and changing pick-up or drop off address. The guys were brilliant with their help and advice, and always followed up to check everything was satisfactory.
DHL almost lost the consignment - if it was not for Unibags persistent perseverance it probably would not have been found.
I would reckomend Unibag every time.
I have recommended Uni Baggage to all my friends as they provide an excellent service. They lifted my parcel from my house and delivered it without any problems. With the fast track system, I could find out in a few seconds where my parcel was and when it would be delivered. I will definately use this service again.
Thank you for a fast efficient service. The suitcase was collected at the stipulated time and saved us the bother of trying to check it in at the airport as well as negotiate it at the other end on trains and tubes.
I would recommend this service to everyone.
The delivery system is great and really easy to use and book and all information is on line as you book in. It saved me a drive to central London and saved me a lot of money too. Daughter was delighted at the receiving end too.
they picked up my baggage and delivered them on time with no hassles except that a few of my china ware got broken along the way. that was the only fault apart from that, they were really good.
Super service. Baggage with all my personal belongings went from door to door on time and with no hassle. As it was my first time to use this service I was very nervous however my mind was put at ease by the superb customer service. Will be using unibaggage again and have told all my family and friends about this service already! Thank you Unibaggage!
My luggage was collected by a DHL courier from my front door and delivered to Bulgaria using the economy method (it took one week). The service is very professional and good value for money. I would definitely recommend it!
I would recommend unibag to anyone. In fact I did to America and they too had excellent service and arrived early.
I'm overwhearrives good this service is. The website for booking the delivery Is very user friendly also it load me to print off the relevant labels For postage. both delivery pickup and delivery pickup timings were very accurate . Item arrived safe and undamaged.
My recent experience with Unibaggage has been extremely disappointing. My suitcase was uplifted on Monday and due to be delivered to my Son, who is at Uni in Liverpool, on Wed. Due to an error this was sent to wrong depot which resulted in delivery not taking place until the Fri. Far too long as my Son was depending on some of the contents for Uni that week. No contact from anyone to advise of delay. I discovered this by e-mailing Unibaggage myself. A derisory offer of a 10% refund was offered after I again e-mailed the company. I advised them of my disappointment at this offer and was told that this was the maximum on offer. I will not be using this company again.
As I explained to them,I accept that things can go wrong,but the measure of any company is in how they deal with mishaps. Unibaggage has a lot to learn about customer service.
To reply as a company, please log in to your business account.
We specialise in student shipping, however we are open to everyone such as holiday makers, business users and seasonaires to name a few. Why not take advantage of our low prices and fantastic service?