I sent them an email to cancel my order just 1 day after i had placed the order, which is legit according to their return and refund policies. However, Its been a week and i still haven't got any reply from them, which makes me think they are a scam or something like that. Would never recommend this company.
I placed my order three weeks ago, but never received my item (even though the delivery message I received indicated that I would receive it within 3-7 days). I emailed the company numerous times to get an update on my order, but they never bothered replying. I also rang them on several occasions during their opening hours, but they never answered. Eventually, after much hassle and many emails, they eventually cancelled my order. They never even offered so much as an apology for the inconvenience caused. This is an appalling service, and I will make sure to inform all my friends never to use it. The fact that they didn't even offer an apology is indicative of extremely poor customer service - they really aren't doing themselves any favors.
I ordered hair products in late March. I received an email saying they had been dispatched 1 week later and to date they still have not arrived. It is now April 17th. When I emailed to enquire where my products were I received an automatically generated reply. I am a very dissatisfied customer who is highly unlikely to purchase anything from this website again.
thank you for sending me my beauty goodies the other day... and many thanks for sending some samples too, they are very much appreciated.. If only the mail will bring them to me sooner I would of given you a 5 star service... Not to bear I will be back for more as the price was great. x
The order was sent quickly and was exactly what I wanted. I like the team's sense of humour, too! The only reason for 4 not 5 stars is that the packaging couldn't withstand its treatment by the delivery service.