First time ordered from Unique Looks that were a little crazy. Eventually sorted out and products arrived safely in Australia within about 5 days. Have just finished my second order and products are expected to arrive today or tomorrow here in Australia. Louise in their customer service department was fantastic and answered all my questions. Will certainly use them again and recommend them highly.
Hadn't shopped from this website previously, but my first transaction was smooth without any problems, the items arrived about a week later. The only thing I'd say is, between order placement and any other progress change or update there was about 5 days or so - which seems a lot.
As my order had not arrived after 20 days from receiving an e-mail about it being dispached, I queried after it. I was answered quickly with an explanation that my order had actually been dispached 14 days after the order was made, and the original e-mail had been sent by mistake. I was offered no explanation as to why the order was not dispached in time, and after asking for one again I received no answer at all. Products finally arrived 7 days after my e-mail query, which makes me think they were actually only dispached then. This was all very disappointing, not so much for there having clearly been a mistake with shipping my order, but for the service I received after asking after it. Particlarly disappointing as previously I have been very happy with their service.
I ordered on the 5th of February and sadly I'm still waiting for my goods! My first order came within two days so I thought great I will use them again, I ordered and it said it was in stock but still it has not arrived, I have emailed them twice now to ask where it is but they don't reply!!! Over all a unsatisfactory experience not a happy customer
BUYING EXPERIENCE FROM THESE GUYS WAS AMAZING. THEY DIDNT HAVE THE PRODUCT I ORDERED IN STOCK AND CAME STRAIGHT BACK TO TELL ME SO, I ORDERED ANOTHER WHICH WAS ACKNOWLEDGED AND DESPATCHED IMMEDIATELY. THEY THEN SENT THE MOST FABULOUS EMAIL LETTING ME KNOW MY PRODUCT WAS ON ITS WAY. THE EMAIL WAS ORIGINAL QUIRKY AND MADE ME LAUGH! I WOULD HAVE ABSOLUTELY NO HESITATION IN RECOMMENDING UNIQUELOOKS, EVERYTHING ABOUTH THIS COMPANY IS PROFFESSIONAL AND "UNIQUE". THANKS GUYS.....TILL WE MEET AGAIN!
There was good communication made throughout the order process between myself and uniquelooks. The products I had ordered arrived quickly. I found the prices on the website to be competitive. The products I had ordered were a lot cheaper than anywhere else I'd seen them. Thanks uniquelooks!
As a first time customer of Uniquelooks.com I was very happy with the customer service I received, with prompt responses to my email queries. The products I ordered were authentic and delivery was swift. I would not hesitate to order from this site again.