Reply from Universal Networks
[REPLY]
- Reviews (104)
- Tom Kivlin
- 1 Review
Definitely worth buidling a relationship with, this is an extremely efficient, helpful and resourceful company to do business with.
Universal Networks are one of the best suppliers I've ever done business with. Their website is easy to place orders with, their sales staff are helpful and ensure the right components are shipped. Their delivery terms are excellent, with most next-day deliveries arriving well before midday. And on top of all that, their prices are fantastic. I can honestly say I've not a bad word to say about them.
Excellent Service, Fast effective and hassle free!
As above. I would recommend this Company to anyone... very friendly and super efficient...
- Paul Roberts
- 1 Review
fast, friendly technical service
Universal Networks offer a fast an friendly service. with excellent technical knowledge to provide us with bespoke networking & data connection solutions
- Customer
- 2 Reviews
Excellent advice, service and delivery
From the moment I contacted the company I was given accurate information which enabled me to complete my task. First rate service, even received a call the morning after ordering to ensure I was happy with the products I had ordered.
- David
- 1 Review
- Jon Chard - MPG Books Ltd.
- 1 Review
Awesome, amazing and beautiful. This is Eddie in a single sentance.
Speedy, amazing, fast, knowledgable and truly beautiful. We love Eddie Hing.
- rick
- 1 Review
brilliant service excellent product
ordered over the phone. they were very helpful and delivery was within 24 hours. will use again
- Dean
- 2 Reviews
Brilliant company to deal with
I ordered a micture of stock products and custom cables. The stock products were delivered the following day and the custom made cable were delivered 2 days later.
I will definitely be using Universal Networks again.
- customer
- 1 Review
variable quality of products
Product quality in various shipments of same part number differed greatly and the credit process got out of hand and very confusing. By the time it was all complete it was a nightmare to marry up invoices and credit notes and agree a figure owed to pay.
Reply from Universal Networks UK Ltd
Further to your comments left on the web regarding our service, I would like to respond by saying that there was indeed a discrepancy with the length of the cables, however this is due to the manufacturing process of 0.3m fibre optic patch leads, which have a manufacturing tolerance of 10% either way.
As your project was on very tight timescales and there was not enough time to manufacture new leads before the first shipment was required, Universal suggested a work around by supplying 0.5m patch leads which are more consistent in length. Universal rose to the challenge and delivered the replacement 0.5m leads on time and at no extra cost to your company.
Due to the urgency of your contract, we had to source the cables from multiple sources to meet your very tight timescales. A number of the patch leads were also opened and therefore we had to tally those that had been used and those that had been returned unopened, which admittedly was a difficult task and did make invoicing a lot more complicated.
Many thanks for taking the time to fill in a review,
Kind regards
Universal Networks
- Rose
- 1 Review
Cannot fault them!
they were great, helpful, friendly, quick to respond and we received what we asked for when we asked for it, you can't do better than that!
- Mark
- 1 Review
They remember my business better than I do!
They remember my business better than I do!
- David
- 1 Review
- Lukas
- 2 Reviews
Outstanding service and communication, quick dispatch and quality goods. STRONGLY RECOMMENDED
Outstanding service and communication, quick dispatch and quality goods. STRONGLY RECOMMENDED!
- Lyon
- 1 Review
These people are good.
Quick service; responsive to email queries and generally a good company to work with. I shall certainly be using their website ordering facility again.
- Marina
- 1 Review
Great service
Great communication, competitive pricing and swift delivery!
- LW
- 1 Review
Very efficient and professional.
Good website, very competetive pricing and 'superb' customer service which included updates on order progress as I had ordered after the evening cut off. I was aware of the cut off but it was outlined in an immediate email. Goods arrived as expected and were securely packaged.
- Olly
- 1 Review
Very good service
Friendly, responsive and go out of their way to help. For UPS batteries their quotes blow all others out of the water
- Andrew
- 1 Review
Quick, efficient and professional service
Excellent service, with my requirements identified and met in a short space of time, with an equally quick dispatch for a next day delivery.
- Steve
- 1 Review
Excellent service
Very prompt and efficient service and they had evrything I needed. I will definitely be coming back
- Laurie Stevenson
- 1 Review
We recieved exactly what we asked for - quickly.
To my knowledge, this is the first time that we have used Universal Networks. We gave them as much information that we had i.e. the type of fibre connector, the length, the mode, and the enviromental factors of where we were installing the cables. We had an approximate deadline which we gave them and they delivered early.
I would use Universal Networks again without hesitation.
- Sarah
- 1 Review
Excellent Service and Very Efficient
I have always received excellent service from Universal Networks. From the quotation stage right through to delivery of items. The orders always arrive when they say they will. This can be a bit of a rare event with some other suppliers.
- jayzedkay
- 2 Reviews
Buy with confidence
made an online purchase, but I messed up my card details so purchase denied. i quickly got a phone call and rectified the situation. compnents arrived next day. it's not often i buy network/optical equipment. but i'd use these guys again when and if i have to in the future. Buy with confidence
- Jagraj
- 1 Review
Quality Service
Used these guys to order some custom length cat5e cables. Extremely happy with the end result, a very high quality product and great customer service too.
- Simon
- 1 Review
- Greig
- 1 Review
One Word - Excellent!!!!!
From an enquiry to a purchase is 1st class and speedy. You determine what you need, ask if available and receive a response in minutes. Place your order and its their next day without a doubt.
A shining example on how Business should be done!!!
- Andre
- 1 Review
Excellent, accurate and fast Service
I have used Universal networks for over 5 years, they are easily one of the best companies I have dealt with for customer service.
- Ian
- 1 Review
Quick and friendly service
I have ordered a number of CAT5 SFTP leads on two occasions which have arrived the next day and are of a very high quality. A very happy customer
- Jamie McCarthy
- 1 Review
- Mark
- 1 Review
Superb service
Good technical advice, helpful and excellent customer-centred service.
- Ron
- 1 Review
When Time is Important!
Ordered my goods one day arrived the next, just what you need when you are under pressure to provide a quality service.
- Sean
- 1 Review
Excellent customer service
Very helpful customer service. They really know their stuff!
- Customer
- 2 Reviews
- Paul
- 1 Review
Five star without a doubt
I am constantly striving for companies to support my business that go that extra mile. This is one of them.
- Mark Hudson
- 1 Review
Excellent products...Truly excellent service
Excellent range of products. Helpful and friendly to deal with. Spectacular service. Highly recommended!
- Tony
- 1 Review
Excellent service, prompt delivery.
Universal Networks provide an excellent service with prompt delivery and keen pricing.
- Adam
- 2 Reviews
Fantastic
Universal Networks are always helpful and knowledgeable with genuine concern for customer support. We can always rely on them for mission critical supplies with fast quoting and ultra-quick delivery.
- Dan
- 1 Review
Awesome as always...
Nothing is too much trouble. Don't bother using the others. You'll regret it
- Paul
- 1 Review
Good company with excellent response.
We use Universal Networks for their quality and response time.
- Mervyn
- 1 Review
Good responsive service
I would certainly recommend this company and will use then in the future our network requirements
- Fergus
- 1 Review
Excellent Service
Competitive prices, good range of products, excellent delivery and service. Highly recommend
