The Upad team, Emma in particular, have been really helpful and responsive. However, the so-called Account Manager doesn't get quite such a good feedback from me. He called me twice, each time asking why I'd stop advertising my property. I stopped as tenant referencing was in progress. Surely he should've known this? And why call twice, the second occasion being literally 2 minutes after I spoke to a team member? On each occasion, the Acct Manager said he'd been away from the office and hadn't caught up yet. Poor excuse. I would find out the state of the account BEFORE making the call to the landlord.
"Tenant Enquiries" under "My Properties" still doesn't show the fact that referencing has taken place for an enquirer. I had to make a call to Upad to make sure this was in fact happening. Regarding referencing, it would be very helpful if someone could call me a day or two after referencing has started, to give me a progress report. I was unaware that my tenant had not completed her form properly until I called the team to find out what was going on. This was 5 days after I requested referencing.
I Have used U-Pad for 4 of our rental properties. The website is easy to use, navigate and upload pictures to all major portals. After sales service is good and I get some discount being an NLA member! Still not received my gift voucher for recommending a friend..but overall I highly recommend it. A Great alternative to using high street letting agents- if you have the time to do the viewings yourself.
This is the third set of tenants we have found through Upad, which is great. They didn't even know that they were dealing direct with the landlord until they met us.
All you do is take some really good pictures, enter the information (read some other Estate Agents details first) and save everything. When the tenants leave, you just need to re-activate the advert.
Consider getting a house layout plan produced too (some of the energy assessors will do it at the same time) as this makes your ad look very professional.
I have now used Upad on several occasions, each time has been easy, with staff exceeding themselves. Nothing seems too much trouble and the cost is reasonable. They email the prospective tenants contact details as soon as they have enquiries. I have tried advertising locally and never received as much response as I have through Upad. Well done to the staff and the directors on a service second to none. Sorry I do not have a larger portfolio to keep you even more busy.
I'm generally very pleased with uPad.
The problem is not enough prospective tenants see the uPad website, or know of uPad. This is not helped but being on all the main portals. I was one of 300+ flats to rent on Zoopla and Rightmove in my price bracket - impossible for any prospect!
As with all promotion, its got to reach the target audience; or the good service, easy to use website, good range of options and classifications etc., all count for only a little.
Simple to use, and cost effective. You control and set up the details of the property, you want to let, as you want prospective tenants to see it. Prospects sent through by Upad speedily and effectively by SMS and e-mail. Then once you have chosen your tenant a comprehansive Upad credit vetting process.
I've used several different methods to find tenants over the years and upad provides me with by far the best service an the best value. I simply enter or update my details in one place, and the advert is distributed amongst the main rental property forums, including those used by pricey estate agents. In most cases I find great tenants within a few days and at fraction of the cost. Furthermore, the template of my advert is stored for use again next time.
The different packages available provide me with the options I need. Everyone I dealt with was helpful and reliably followed up as agreed. They are friendly and efficient. I was able to present my property appropriately , the advert was of a high quality. I feel the offering is very good value for money. I have recommended Upad to everyone I know involved in letting property.
I reviewed the most popular online letting companies and chose Upad because of impression I got from their website and the customer reviews.
The process of setting up the advert and getting the work out there was quick and painless. It did take a couple of weeks for them to get the gas certificate organized, through a 3rd party. I let me flat within one week.
All in all I would be more than happy to recommend Upad to a friend.
The whole experience is good and I have let out 5 properties through them already. Easy to follow instructions and photo uploads. They will contact you by email and text when there is interest, a manger contacts you and introduces themselves, and normally you get to speak to potential tenants within ours (in my experience).
Upad was simple to use, and highly organised. All enquiries about our flat were dealt with professionally and swiftly. I would highly recommend this company to any landlord. We rented our property within a week of having it on Upad. Excellent!
We read about Upad online and, as first time landlords, wanted to avoid paying high letting agency fees. Upad was quick, simple and got us tons of responses - including our tenants. There was good communication, the team were very helpful and pleasant on the phone and the advert looked great. We would definitely recommend them.
From start to finish I found Upad straightforward to use and very good value. We managed to find new tenants within 2 weeks of placing the advert which includes them being referenced and signing a new 12 month short hold tenancy. We also now have full rental income protection insurance with legal cover and all for less than 3 months of a high street agents 10%+VAT for collecting the rent type approach. I would definitely recommend them to any one looking to move away from the excessive costs of high street agencies. Many thanks.
The Upad website is easy to use and extensible so you have the option of extra services such as EPC if you wish. It's quick to set up the advert and it is published on all the big sites very quickly. The applicant responses were sent as emails and texts so it was easy to follow up. There were also follow up calls from Upad employees to help identify any issues and make it all run more smoothly. In all an excellent service. I didn't take up the opportunity of the tenant referencing as I don't think it's moral to charge the tenants for this, but it is optional.
Really enjoyed the control that Upad gave to me. It allowed me to update my property pics instantly and always someone got back to you if you had a query. I like the way that you can tailor make what need for Upad yet there is a complete service should you require.
My only concern was that I had chosen the "no children" option but when it came to viewing two had children and hadn't seen that had been part of my criteria.
I have recommended Upad to all my friends and hope that when I use again all the info will be stored so I can access it straight away.
The service is excellent, the property was advertised in many locations and we had a lot of response very quickly! The communication and follow up calls from staff at U Pad was very good.
I would definitely use again and no hesitation in recommending, saves lots of money on costly Agents fee's and much better to meet our prospective tenants!
I was unsure at first following the introduction from the local newspaper , I normally use
the local press when looking for tenants. I do not use letting agents as their success rate is no better than mine in finding good tenants. Once I had got over the "where's the catch" and "look out for the hidden charges" phase I understood how the system works and how the cost to the landlord is managed so that you are always in control. You can use as much or as little of the service as you want. The internet exposure gives access to a much larger body of possible tenants.
I would start with Upad next time.
Really easy to use website and ad creating interface. Ad uploaded to all major letting websites within a few hours of submitting. Most importantly, managed to let the properties within a few days after plenty of viewings.
Great that other services are offered too, I haven't used those though.
Would highly recommend and will use these guys again when letting our next property.
I have used UPAD before, although not for some time, I think its a great portal for landlords who are looking to advertise properties on the big sites such as Rightmove, A one off fee you put your advert on and then off you go, or you can use their team to do this including taking pictures. I would recommend any Landlord to use them and I certainly wouldnt go any where else. Perfect product with great service Keep up the good work.
We had a good response from prospective tenants through Upad. Of course you get some time wasters, who are unsuitable for a whole range of reasons, but we've been able to find a couple who seem ideal for our house. I'm sure we'll be using Upad again.
We have a few properties and used to advertise in local newspapers, gum tree, window ads etc with little success. I also used local letting agents to find tenants which were expensive and not that great. I decided I wanted to advertise on Rightmove and the only way to do this is either local agents or online ones. After thoroughly coding my homework and reading all about online agents, Upad came up trumps. They are brilliant, you can choose all different options and I have filled all my properties with great tenants - obviously, I have my own way of vetting prospective tenants, but had so many queries within hours of going live - as a private landlord, Upad offers a wonderful service and would recommend them (I have already & friends have used too and found them great). They are also extremely competitive with their prices and at the end of a phone if you need to speak to a 'human'!! DONT HESITATE TO USE THEM.
this is my first experience using a method like this, I will be using it again without hesitation. Everything went smoothly and questions answered very promptly by really pleasant, helpful staff
In short every time I have used UPAD it's been a hassle free experience. It's easy to upload the information and anything I have a query with is dealt with swiftly and efficiently. The leads are passed on immediately and my properties always let quickly because UPAD advertises on the best websites.
Just right - all I need is exposure to web searches like rightmove and findaproperty, and that's just what I get with upad at a reasonable price.
Would like you to improve you Short Lets offering as that is a distinct market. And should be separate from standard AST unfurnished lets.
UPAD does what it says on the tin. No hidden costs, no mucking you or the tenant around. They are helpful, efficient and reliable. I have used them 3 times now and continue to recommend them to anyone I speak to about letting!
The tenants at our rental property had given notice after two years and I was not sleeping at night with worry after our previous experience with a High Street Estate Agent left us anxious beyond belief, financially worst off and feeling like we were cornered and had no choices. Being a bit of a control freak and having done marketing in a previous job I thought I could do the job better myself ! I was right I got a jazzy sign off internet £14 and signed up to Upad. I had some wonderful, genuine people that came forward and had to stop the advert as so many enquiries. Upad were excellent on communications, with updating enquiries and phoning me to see if all was well. We used them to reference check and tenancy sign up and have been quick to respond. Very good support all round.
You will get a good flow of potential tenants via the the sites upad post to. The added services such as "tenant sign up" have a lot to be desired. Instead of putting the deposit in a deposit scheme they sent the monies including the deposit direct to me, meaning I had to wire the money back to upad which was a bit inconvenient. It's also worth noting on the tenant sign up service, they don't actually sign the tenant up, they email you a contract and then you actually have to chase the tenant for the signature which I don't feel is obviously stated upfront.
My primary aim was to realise greater return from my rental property by reducing my outlay. I was previously unaware of the existence of Upad and like many landlords a little nervous about trying a new system as a gap free tenancy is essential to me. I opted for what Upad refer to as their 'Essential' package which looks after advertising, referencing, contracts and collection of deposit, rent etc. I was keen to handle the photography myself as I suspected my agent would rely on old material which did not in my view do the property justice. The process for creating the advert was simple and the whole thing was approved on the weekend up and was up and running within 24 hrs, first appearing on a Sunday. Tenant enquiries started appearing within minutes of going live on all the major sites, Rightmove, Prime Location and Gumtree. Within a day I had organised the first viewing and the property was let within 6 days to people chosen by myself. The whole process cost less than £200 and the team at Upad have always been on hand to help both myself and my future tenants through the process.
I would thoroughly recommend Upad to other landlords.
UPAD offers everything you could need for self service estate agency, but they will do everything if that is what you want. What they don't do is rip you off like normal agents. They act quickly, answer the phone promptly and are very helpful and good at what they do. Best of all they act like they care about your property and not just about the money they can make from it. I would recommend them above ALL other estate agents I have used. UPAD have thought of everything, so you don't have to. If you need some guidance along the way UPAD are always there to help in a way I have never experienced before. Best of all they have one-off payments rather than the normal fee taken every month by most agents. Cannot recommend them highly enough.
My deposit was not registered in the given time frame therefore my funds are not protected. They only answer the telephone if you press option 3 , new client. If you press options 1 and 2 the voice mail is full.
We lost rent because they could not complete the tenants references. They did not leave voice mail or e-mails to say there was a problem added to the fact you can not get back to them by telephone until I discovered option 3 (a new client).
A nightmare to deal with, my advise, pay a little bit more use a local agent.
The service was perfect for us as independent landlords. It saved us having to pay unnecessary estate agency fees, the advertising regime was every bit as good as any agency, and the staff were helpful and proficient.
Apart from the savings on estate agency fees, the service offered us the ability to manage our letting ourselves without any interference.
This is our service of the future. Thank you Upad
I've now used Upad twice and found them to be a really useful service. They are a friendly company so you can chat things through with them to get the right services you need. They are also flexible as I had to pause my advert for a while and they were happy to do so.
I would recommend Upad to any private landlord who is willing to do a bit of the work themselves. I turned our 1 bed flat around with just 3 days between tenants, and the service from Upad was excellent, generating high quality enquiries from employed professionals. My advert was as good as any on Rightmove etc, and better than many adverts from so called professional agents, and the cost of referencing the new tenant was included in the price. I refuse to use agents that charge the tenants high fees and with Upad our new tenant paid just £50. This is pitched just right to secure the tenants commitment, without ripping them off. I will never use a local letting agent again.
Hassle free and very reasonably priced. Would have been great if there was an option for viewings to be conducted by a local agent at a negotiated fee but otherwise great value for money and great control to tweak things to match your agreements and procedures. Easy to get hold of team via phone and email. Would use again for rest of portfolio.
This is out first investment property, our flat in South London / Surrey was put up for rent on Wednesday, nearly 400 views on Zoopla, over 50 phone / email enquiries and gone by Sunday. The photos taken by Upad were far better then any of the properties marketed by the local agents and really showed off the property.
Prospective tenants loved the fact that Upad do not charge £300 for them to register and another couple of hundred to perform credit checks.
We saved nearly £1000 by using Upad, passed some of this on to the tenants and the flat is let!, Similar properties with estate agents are still on Zoopla with only 100 views and costing the landlord money.
With so many enquires it was difficult to keep track of what was going on to manage viewings, an email to our account manager and 20 minutes later they have added a new "button" which enabled me to download all the names, contact details etc. to excel or MS Office, amazing!
Meeting the tenants and showing them around the property let us decide who we wanted to rent to and not leave the decision to not an oily 20 year old, spiky haired estate agent. Apart from having to deal with a couple of pushy parents most of the viewers were easy to deal with, after weeding out the ones we didn't want (ie like) I couldn't make a decision and had to have a lottery to pick one. let all of the viewers know this was going to happen and they loved it.This also meant that I did not have to listen to all sob stories that were given about getting children into local schools.
Amazing cost effective service to the landlord and the tenant. Gutted that I did not form the company but wish the team and management all the best.
I've used a well known High Street Letting agent in the past, and they take a months rent to source a tenant! too much in my opinion , so I thought i'd give UPAD a go!
My partner did admittedly produce some fine pics of my house but I got a tenant in the first week.
Well done UPAD.
I'd certainly recommend them!
If your thinking of using a letting agency to rent your property through then give Upad a try. They have an excellent website which is very easy to use and stores all your property information and photos for the next time you need to advertise it. Upad use all the major websites from right move to Gumtree. They'll also make recommendations to change your property listing if your house isn't moving. I have advertised several houses with them and everyone has been let.
Patchy service, got on the web quickly, although there was a lack of attention to detail, even after I made a call to them, they got the wrong details on the rightmove and the other sites...without my pictures, and without the correct wording - this was VERY POOR. It was amended quickly - The floorplan which I had commissioned was not placed in the right sub menu.........which would have given the customers a chance to magnify it......therefore on Rightmove it was too small to read properly......(why did I spend £££ getting it done if no one could read it), also the energy certificate was not readable , and since energy rating was good and I also paid a lot for this was a MAJOR NEGATIVE.........a lot of improvements to be made if you are to be as good as the high street estate agencies.
HOWEVER, IT WAS MUCH CHEAPER THAN AN ESTATE AGENT, AND THE FLAT WENT VERY QUICKLY INDEED!
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