Upad - The UK's largest online letting agent reviews

Upad - The UK's largest online letting agent reviews

Excellent
9.4
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Review by confirmed purchaser

Great response to advert, upload a little clunky

Overall my experience with upad was great.

Customer service was excellent as was the response to my advert. Referencing was also really easy to process although conflicting costs displayed on web site. Some parts say £50 other pages state £60.

Uploading photos was a little slow and the web site a little clunky when I couldn't paste info etc but generally it was good.
Upad

Reply from Upad

Dear Sue

Thanks for your kind review and really useful feedback.

For our landlord products, we price our products plus VAT (i.e. referencing is £50 plus VAT), whereas when we are talking to tenants we include VAT (i.e. referencing is £60). However, we'll review this to ensure its always clear to all parties.

Best of luck with the new tenancy and I hope we can help you again in the near future.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Hassle free way of finding tenants

I like using UPAD to find my tenants because it is hassle free and the prospective tenants all seem to be professionals serious about moving
Upad

Reply from Upad

Hi Fola

Thanks for choosing Upad and for such a positive review. I hope your new tenants are settling in smoothly.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

It's a no brainer!

Once you've experienced the Upad service why would anyone ever use the traditional high street letting agents?
I use Upad's basic service, which I have found on every occasion far superior to that of any high street letting agent that I've used over the last 20 plus years. And much much more economic.
Upad

Reply from Upad

Hi Danila

Thank you for such a positive review, we couldn't agree more!

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

More of a partnership than a service

I have been pleasantly surprised by UPad. As soon as I registered my email address, I had a friendly no pressure call from an account manager, and this was before I'd paid anything.

All my emails have been answered promptly and for a first time landlord, the advice emails regularly sent have been invaluable. I actually stored the PDF on what questions to ask on the phone and viewing to use during the process.

Another point I liked was the ease of managing the advert. I changed the main photograph after it had gone to rightmove etc, and the updates went through the next day.

I would have given five stars but for an issue not being able to paste my dental description into the advert creation web page (I had to re type), and that the prospective tenant being referenced told me she could not get through on the phone to make payment. The latter was sorted by a quick call from me to Upad, who called her straight away.

Would I recommend them? I already have.
Upad

Reply from Upad

Hi Mike

Really pleased to hear you liked the service and the advice. We're working on more ways to help new landlords in particular.
I'm sorry to hear you're tenant had trouble making payment. We are looking into what caused this issue as we know how important it is to get referencing completed as promptly as possible for everyone involved.
On the cut and paste issue, our tech guys are checking through it as this should be possible through most browsers.

Thanks for recommending us. We do have a refer a friend service which means you'll earn credits for the next time you need us. You can find this in your account at:
www.upad.co.uk/my-promotions
along with many more guides to help you settle into the life of a landlord.

Best of luck with your new tenants and thanks for your business.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

The best way for private landlords to rent our their properties

Upad offer just the service I want as a private landlord, to put my adverts on the major property websites and let me deal with the rest. Ideally the service could be cheaper, maybe offer deals to buy 5 adverts over the course of a year for example for the price of 4 or buy 4 adverts, get the 5th free. This will help retain customers and keep people coming back to use Upad in the future.
Upad

Reply from Upad

Hi Mark

Thanks for your business and taking the time to give us such a positive review. We keen to make sure our regular customers get the service they need. As part of this, we offer significant discounts if you purchase multiple advertising packages up front. They're actually more generous than your suggestion so perhaps we need to review them!

You can find more details at:

http://www.upad.co.uk/multiple-advertising-pack

or call us on 0333 240 1220 and we can discuss your exact requirements.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

great service

They could do with more written documentation in regards to the device. However the phone operators are excellent and quick to do their job.

They are very coat effective but you do have to do your own inspections
Upad

Reply from Upad

Hi

Thanks for the kind review and I hope we can help you again in the near future.

James Davis
CEO & Founder
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Review by confirmed purchaser

Upad never lets you down - quality tenants & quality service!

Once again Upad delivered. Have been using them for over three years; each and every time they provide excellent quality tenants and provide a service to match. Using Upad saves me c.75% in lettings fees - this represents c. £15K per year. Very difficult to find fault with the Upad products. If I was a high street letting agent I would be very worried as I feel sure that with Upad developing their product portfolio they will first force high street fees down and then start to eliminate some of the poorer agents.
Upad

Reply from Upad

Hi Peter

Thanks for such a positive review and that great statistic about your savings. I hope we can help you maximise your profits for many more years to come.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Simple, fast, thorough, professional

UPad was simple to use and made letting my property a breeze. Referencing was very thorough and although the service is amazingly cheap, it doesn't feel it. I will never use a High Street agent again.
Upad

Reply from Upad

Hi Sally

Thank you for taking the time to review us. I'm really pleased you were so happy with the service. The team's job is to make it as painless as possible for landlords to let their property. Having this as our only focus means we can provide the best possible service.

Thanks again and I hope we can help you again in the future.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

A good alternative to traditional lettings agents

Gave me control over the parts I wanted control over, i.e. interviewing and selecting the tenants, and helped with the administrative side. Would use again.
Upad

Reply from Upad

Hi Michael

Thanks for the review. We genuinely believe landlords should choose their own tenants and form a positive relationship with them from day one. Great we could help you with the paperwork as well. We feel it's important you can choose exactly the services that you need (and not pay for ones you don't).

Best of luck with the new tenancy and I hope we can help you again in the future.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Safe pair of hands

Really great company, excellent, responsive services and good value. Very happy with them.
Upad

Reply from Upad

Dear Kathryn

Thanks for the feedback and great to hear you were so satisfied with the service. Best of luck with your new tenants and do call us if we can help with anything else.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Great value for money - no hesitation in recommending

I had read other reviews so was expecting the service to work well but I was amazed at how quick and efficient Upad were. They were also very proactive, they called me weekly and suggested way to improve the ad to get more interest, and after I agreed they did a number of these changes themselves. I'm recommending them to everybody and will definitely not be paying inflated local agent fees again!
Upad

Reply from Upad

Hi Stephen

Thanks for your business and for your kind review. Great to hear you liked the hand-on service. Don't forget to use our refer a friend function so we can thank you for the recommendations. You'll find it here:
http://www.upad.co.uk/my-promotions

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Efficient, knowledgeable, helpful - why use a high street agent when you can get this excellent service at a fraction of the cost!

If you've got a property to advertise for rental and you don't know where to start, give Upad a try. The whole process is really easy, your property gets advertised quickly on all the prime sites, and when you find prospective tenants you can ask Upad to do the referencing - the tenants pay! One of the things I really liked was that you were called by someone from Upad who then became your point of contact throughout the whole procedure, which made is feel like a really personal service, and you could call or email them as often as you liked - they always responded quickly. Using them made a potentially stressful experience really easy.
Upad

Reply from Upad

Hi Anthony

Thanks for your review and great to hear that we helped to relieve your stress levels! We've found that keeping in contact throughout the service can be a real helped, especially for less experienced landlords.

Thanks for your business and I hope the new tenancy is a great success.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Very effective..

Very effective system that produces results even for landlords with less than 10 flats
Upad

Reply from Upad

Dear Clive

Thanks for your feedback. Our landlords cover the whole spectrum of experience and portfolio size. One of the reasons we are so keen on talking to our customers throughout the process is to make sure we can offer the right level of service for that individual.

Best of luck with the new tenancy and thank you for the business.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Brilliant, Efficient, Conscientious, Reliable and affordable company to deal with.

The property I advertised for rent in Stroud, was only on the site for a couple of weeks, the second viewing took up the tenancy. The property was advertised as said in most of the major property search engines. I found u-pad to be very efficient, keeping in touch with all matters, right up to the point when we achieved our rental. I have already recommended them to my son, who has also used them and he also now has secured a tenancy after only 1 week, generating 30 enquiries, based in Bristol. I would have no hesitation in recommending them to anyone who is looking for a cost effective way to market their own property. Thank you.
Upad

Reply from Upad

Dear Diane

Thank you for such positive feedback and for the recommendation. I do hope we can help you again in the near future.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

amazingly easy to use with maximum service.

I have used U Pad for a few months now and have found by far this is the most effcient service and is very quick and easy to use. I have reccomended it to other private landlords and will continue to use the service myself.
Upad

Reply from Upad

Hi Lindsay

Great to hear your positive feedback and thanks for recommending us to other landlords. Don't forget we have a referral programme so we can say thank you for telling others. You can find it at: www.upad.co.uk/my-promotions

Thanks for your business and we look forward to helping you again soon.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Excellent service

All the staff I dealt with were very friendly and professional. I will definitely use them again in the future.
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Reply from Upad

Dear Mimi

Thanks for your kind review. We spend a lot of time and effort on training with the team so its great to hear it's paying off.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Excellent service

Upad is easy to use and the service was brilliant. I was given a load of helpful advice and I will never use a high street letting agent again.
Upad

Reply from Upad

Hi Susie

Thank you for the endorsement and great to hear we could help you through the process. Since 2008 all we've done is help landlords to find tenants so we're big fans of doing one thing as well as possible!

Best of luck with your new tenants and I hope we can help you again soon.

Kind regards

James Davis
CEO & FOunder
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Review by confirmed purchaser

Upad are the future of straight forward letting

We have been using Upad for many years to let our properties and have always been very impressed with their services, costs and quality of tenants. Having direct contact with potential tenants from the start enables communication transparency.
Upad

Reply from Upad

Dear Mr Steyn

Thanks for your kind words and your loyalty! Great to hear we've consistently delivered for you over the years and I hope we continue to do so for many more.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Professional, efficient and helpful service for those wanting to be more in control of the letting process.

I have previously used high street letting agents because I believed they were the only way of getting my flats advertised on Rightmove and Zoopla. However, I was frustrated by their lack of regular feedback, not being able to meeting prospective tenants myself and the fact that they charge a percentage of the rental (and a commission for renewal) even though it is essentially a fixed cost businesses for them.
Upad solves all these problems since they provide enable my flats to be advertised on all the major property portals, I can conduct viewings and meet tenants face-to-face and they charge a flat upfront fee rather than a percentage of the annual rent.
I believe this company is the future of residential UK letting.
Upad

Reply from Upad

Hi James

Thanks for the endorsement. I set up Upad 5 years ago because I had exactly the same frustrations regarding the status quo when it came to finding tenants.
It's great to hear our solution works so well for you and we look forward to helping you again in the future.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

11 enquiries in 2 weeks

Simple to use, good communications, quick referencing, tenant secured within days
Upad

Reply from Upad

Dear Paul

Your review is as efficient as our service! Thanks for giving us your business and best of luck with the new tenancy.

Kind regards

James Davis
CEO & Founder

We help landlords find great tenants

Letting agent services at a fraction of the price

You don't have to use an expensive high street agent to advertise your property on Rightmove and Zoopla. We charge a one-off fee starting at £99+vat. Plus, all of our tenant-find services are protected by a money back guarantee.

We put you back in control

We will advertise your property on Rightmove, Zoopla, PrimeLocation, Gumtree and over 500 other UK sites. When tenants enquire we send you their details for you to arrange the viewing. You choose the perfect tenant. Then we comprehensively reference them and take care of the paperwork.

Professional support

Whether you're a first time landlord or a seasoned professional, our ARLA-qualified Account Managers are here to answer all your questions 7 days a week; 8am to 8pm weekdays and 9am to 4pm at weekends.

Recognised throughout the property industry

We are the only letting agent to be a recognised supplier of the National Landlords Association. We are also members of Safe Agent, ARLA and the Property Ombudsman.

Over 30 landlord services

From professional photography and floor plans to inventories and property management, we provide all the services a professional landlord needs. Unlike a traditional agent you only buy the services you need.

We have helped more than 6,000 UK landlords let their property.

Our website empowers Landlords to find the right tenant quickly on Rightmove, Zoopla and Gumtree whilst our ARLA-qualified Account Managers provide support at every stage of the process. Focussing on customer service has made us the UK's largest online letting agent. In 2013 we advertised over 6,000 properties.

Visit Upad - The UK's largest online letting agent

James Davis, CEO & Founder

Write to: info@upad.co.uk
Call us on: 0333 240 1220
We live here: Linen House, 253 Kilburn Lane
W10 4BQ London
United Kingdom

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Upad - The UK's largest online letting agent is ranked 5 out of 12 in the category

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