Upad - The UK's largest online letting agent reviews

Upad - The UK's largest online letting agent reviews

Excellent
9.4
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Review by confirmed purchaser

Excellent service

Helpful and proactive staff; easy to contact; and good value
Upad

Reply from Upad

Hi Sarah

Thanks for the review and great to hear we looked after you. Best of luck with your new tenants.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Brilliant service - attentive, friendly and soooo much cheaper than the alternative

Having looked at renting through an estate agent then decided on uPad to avoid the 10-12% finders fee, I can say it was a very good decision. They put the property online quickly, followed up with calls, kept good communication throughout and in the end the property rented at a good price. Highly recommended.
Upad

Reply from Upad

Dear Nicholas

Thanks for your review, it's much appreciated. We've tried to create a real alternative to the traditional hight street agent that focusses only on what's important to the landlord and their tenants.

Thank you for the business and I hope your new tenants are settling in smoothly.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

It was incredibly quick and easy to rent my flat through Upad, and it saved me a fortune in agency fees!

Using Upad took the hassle out of renting my flat by arranging all the advertising and passing tenant enquiries directly to me. Meeting the tenants prospective tenants was a great way to decide who I wanted to live in my flat, not just the first person who wanted it.
I've only had to call Upad twice, just to confirm the process, and have always found them very professional and helpful.
I would happily recommend Upad to anyone thinking of using them.
Upad

Reply from Upad

Hi Martin

Thanks for such a great review and taking the time to write it. We believe there's no substitute for meeting prospective tenants and making such an important choice yourself.

I hope we can help you again very soon.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Slick, friendly, professional service - will use again

I used the 'Essentials' pack and referencing services - this reduced the hassle factor of advertising, vetting and initial paperwork to pretty much zero. All the staff I dealt with were friendly, knowledgeable and professional. Website is very easy to use.
Upad

Reply from Upad

Dear Joseph

Thanks for your kind words and great to hear our Essential service worked so well for you. We think it's great value if you don't want the hassle of all that paperwork. Best of luck with your new tenants and do call us if we can help in any way.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Professional results, easy to use and good value

It is simple to upload your property information, it doesn't take days to appear on Rightmove etc like with some estate agents. You can suss out your prospective tenants in advance of carrying out the viewings unlike with letting agents who show anyone around, lose keys, select the first person who is interested, tell you they are suitable even if they aren't and take practically the first months rent off you in fees! Much better to be in control and do it yourself with the help of UPad.... and save a small fortune!
Upad

Reply from Upad

Dear Hayley

Thanks for your review and great to hear you enjoyed being in control of the process. We think this is a real benefit of Upad (along with the money!).

Thanks again for your business and I hope we can help you again soon.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Upad are great

We used Upad for the first time & couldn't be more pleased, their response to any questions was very quick & they were very helpful. We had an excellent response to our ad & our new tenants moved in yesterday
Upad

Reply from Upad

Dear John

Welcome to Upad! Great to hear the team looked after you and your new tenants are safely in the property.

Thanks for your business and taking the time to share your experience.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Efficient Letting

UPAD got the job done as needed. High street agents just charge too much. There is value in finding a good tenant, but UPAD does that as well if not better.
Upad

Reply from Upad

Dear Rene

We often tell landlords that the value of finding a good tenant is difficult to underestimate. We think the combination of meeting prospective tenants yourself combined with support and advice from Upad gives you the very best chance of finding your perfect tenant.

Thank you for choosing Upad and I hope we can help you again in the future.

Kind regards
James Davis
CEO & Founder
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Review by confirmed purchaser

The end of the high street estate agent?

OK... so they don't bring prospective tenants to your property on day 1. However, Upad do everything a high street estate agent does at a fraction of the price! No renewal fees, no hidden fees. It does what it says on the tin. Helpful, friendly, efficient and professional. I haven't used a high street estate agent in over two years, and have no intention of using one again. Upad is my first point of call every time.
Upad

Reply from Upad

Dear London Landlord

Great to hear you've enjoyed our service so much. By focussing solely on helping landlords with qualified and professional account managers we're determined to provide the best possible way for our customers to find and keep great tenants.

Thanks for letting us know and I hope we can help you again soon.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

For a predominantly internet service, the amount of personal contact was timely and just right.

This is an internet service, where the information you provide is distributed to a number of search sites commonly used by house renters. At every stage, Upad personnel were available by 'phone to advise and answer questions. We soon had sufficient enquiries to perform block viewings. The tenant referencing process can take a little time. It would have helped to have the information that the advert could be suspended for up to seven days in the 'stop advert' pop-up window together with an option to say "advert suspended awaiting tenant referencing" rather than "I am on holiday".
Upad

Reply from Upad

Dear Mr Blower

Thanks for your useful feedback. We've taken your comments on board and amended the options available when you wish to stop advertising to reflect this.

Best of luck with your new tenants and we look forward to helping you again in the near future.

Kind regards
James Davis
CEO & Founder
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Review by confirmed purchaser

Quick and easy to use and good customer service

Used Upad for the first time recently to advertise a house to let. Placing the advert was straightforward and it was almost immediately available on all the major property portals. Then it was a case of waiting for the enquiries to come in, which they did.
I would have liked a service where viewings and some initial screening of tenants could have been arranged by Upad. I had a large number of enquiries and one small issue was in viewing them all in Upad but one that Upad customer services quickly helped out with, the enabled exporting of details to a spreadsheet which made it easier to manage.
I found a tenant within 2 weeks of placing the advert and the whole process was smooth and efficient. Will definitely be using them again.
Upad

Reply from Upad

Dear Andy

Great to hear your liked the service and thanks for the feedback. We are working on new tools to filter and pre-screen enquiries but without losing any potential leads completely. Watch this space...

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Good service, people who know what they're talking about

You really don't need a letting agent but you do need access to all the property websites and Upad do that. Take as much or as little from their other services to suit. You stay in control, that's the good thing.
Upad

Reply from Upad

Dear Andy

Thanks for your comments, I couldn't have put it better! Upad is about giving landlords exactly the level of support they need; whether it's your first time or you're a seasoned portfolio investor.
Our Account Managers are all ARLA-qualified and purely focussed on helping landlords.
Best of luck with your new tenancy and I hope we can help you again in the near future.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

A very well organised and presented letting ad with prompt response.

I t was really very satisfying to know that my property was well advertised and promoted.The results were very good with incoming inquiries and viewing requests.
My property was let within 9 days.
Upad lettings service offered good value for money and most importantly a reliable one.
Upad

Reply from Upad

Hi Michael

Thanks for taking the time to write your review. Great to hear you had plenty of interest and found tenants promptly. I hope we can help you again in the near future.

Kind regards

James Davis
CEO & Founder
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Everything I need for letting my properties, with great service at a great price!

I have had two recent bad experiences with conventional letting agents, who charge sky high fees to landlords for doing very little, and then rip off the tenants with "acceptance" fees in three figures and crazy reference charges. Upad is a complete breath of fresh air. I used their basic service which worked perfectly, and gave me the advertising exposure I needed at a very reasonable cost. Their referencing charge is very reasonable too, and the tenant doesn't feel ripped off as they pay nothing beyond the cost of the references. There are add-ons if you need them (professional photography, drawing up tenancy agreements, etc.) but as an experienced landlord the basic service is fine for me. I was extremely impressed with all aspects of the Upad offering, will certainly be using them again, and have no hesitation whatsoever in recommending them to anyone.
Upad

Reply from Upad

Dear Matthew

Thanks for your business and for taking the time to share your thoughts on Upad. We think charging high 'admin' fees is exploitative and unnecessary. Treating tenants fairly is a critical part of property letting and helps create successful tenancies.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

flawless

Amazed at level of service and ease.
Upad

Reply from Upad

Dear Mark

That's great to hear. Thanks for taking the time to let us know and we look forward to helping you again soon.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Just what a Landlord wants!

Great value service, giving the support you need for an unbeatable value.

Why waste money with old expensive inefficient agents when you can get speedy and flexible service from the new kid on the block?

Its easy and inexpensive to list properties, plus for just a little extra you can upgrade the listing across all internet platforms to a "featured" status which definitely delivers more enquiries.

When you are not sure how to get what you need, there is an easily accessed Customer Support Team available who I have found to be very helpful and flexible.

There is no doubt for me, I always choose UPAD when I need to let a property.
Upad

Reply from Upad

Hi Simon

Thanks for your very kind words. We're really pleased that the service worked so well for you and the team looked after you through the process.

We look forward to helping you find great tenants in the future.

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Can't fault the service in any way.

I only used Upads basic advertising service, this I could not fault however. Upad advertisers on a much wider range of sites then they claim and I was overwhelmed with responses.
Upad

Reply from Upad

Hi Jason

Thanks for your comments and great to hear the service worked so well for you. We do also advertise on hundreds of local websites; too many to mention unfortunately!

Kind regards

James Davis
CEO & Founder
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Review by confirmed purchaser

Save some pounds & nail great tenants

I must admit, I was hoping but didn't expect much to happen when I signed up with UPAD. Was I surprised! My property ad became life within 24 hrs and enquiries started flooding in. I got new tenants with a break of just 3 days between tenancies and it cost me way less than any agent I had spoken with (who tend to ask for a minimum of 4 weeks rent!). So for about 100 pounds and making a few phone calls you get yourself exactly what you want! I say, go for it!
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Review by confirmed purchaser

uPad were amazing, simple, quick, great price and very personable.

We wanted to rent our place and didn't want to pay an Estate Agent for doing very little… We were conscious we were trying to achieve a rent that hadn't been achieved in our area previously and conscious the estate agents said it wasn't possible. Well with uPad's great service we were able to advertise on all the major websites and within 3 viewings we had a tenant that we were really pleased with and were content to pay the increased rent for a more desirable property. If we had gone with the estate agent we would have received £190 less in rent per month!!!

Great service and I will use again.
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Review by confirmed purchaser

Good service backed by a great team

They have an amazing team who are very friendly and very communicative.
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Review by confirmed purchaser

Efficient service - fantastic value for money!

Efficient service and helpful staff. The advert generated a lot of interest and details of prospective tenants were forwarded quickly. References were checked promptly. The draft contract forwarded and deposit and standing order for rent were organised seamlessly. We were very pleased with the service we received and would recommend Upad unreservedly. We'll definitely use them again .

We help landlords find great tenants

Letting agent services at a fraction of the price

You don't have to use an expensive high street agent to advertise your property on Rightmove and Zoopla. We charge a one-off fee starting at £99+vat. Plus, all of our tenant-find services are protected by a money back guarantee.

We put you back in control

We will advertise your property on Rightmove, Zoopla, PrimeLocation, Gumtree and over 500 other UK sites. When tenants enquire we send you their details for you to arrange the viewing. You choose the perfect tenant. Then we comprehensively reference them and take care of the paperwork.

Professional support

Whether you're a first time landlord or a seasoned professional, our ARLA-qualified Account Managers are here to answer all your questions 7 days a week; 8am to 8pm weekdays and 9am to 4pm at weekends.

Recognised throughout the property industry

We are the only letting agent to be a recognised supplier of the National Landlords Association. We are also members of Safe Agent, ARLA and the Property Ombudsman.

Over 30 landlord services

From professional photography and floor plans to inventories and property management, we provide all the services a professional landlord needs. Unlike a traditional agent you only buy the services you need.

We have helped more than 6,000 UK landlords let their property.

Our website empowers Landlords to find the right tenant quickly on Rightmove, Zoopla and Gumtree whilst our ARLA-qualified Account Managers provide support at every stage of the process. Focussing on customer service has made us the UK's largest online letting agent. In 2013 we advertised over 6,000 properties.

Visit Upad - The UK's largest online letting agent

James Davis, CEO & Founder

Write to: info@upad.co.uk
Call us on: 0333 240 1220
We live here: Linen House, 253 Kilburn Lane
W10 4BQ London
United Kingdom

Category

Upad - The UK's largest online letting agent is ranked 5 out of 12 in the category

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