Reply from Upad - UKs largest online letting agent
[REPLY]
- Reviews (138)
- Susie
- 1 Review
Great service - easy to use !
We've used UPad now a few times to advertise our properties. Their website is really easy to navigate around and listing a property for rent is really easy. I like the way you receive a text message as well as an e-mail notifying you that someone has registered an interest in the property you are looking to rent out. In addition, their support staff are really friendly and helpful should you have the need to phone them up. I will definitely use UPad again and would recommend it to any landlord who's looking to advertise their property to rent !
- Stuart
- 1 Review
Fast, Efficient and Affordable
uPad were very helpful when I first spoke to them. They found me a tenant within 12 hours and followed up to see if I was happy. They were also able to provide me with a tenancy agreement and reference checks.
I'd highly recommend this service to anyone. And I have.
- Simon
- 1 Review
the only way to advertise !
After spending many years of placing small ads in local papers I started usung Upad, and have been very impressed
- Judy Corstjens
- 1 Review
Trust Upad - not Agents!
Hours after my ad went live on Upad, a local agent called up and said he actually had people on his 'list' who were looking for houses exactly like mine. After a bit more sweet-talking I agreed to offer him a half-month's rent if he introduced me to a tenant. Result: zero contacts from him over the next month - he had simply lied to get me to sign up with him. When I visited the house to check on some decorating I found the Upad to-let board lying behind the garden fence and a board from the estate agent pushed into Upad's hole (so to speak).
- Bill
- 1 Review
V.Good servis in marketing my propety.
I would not hesitate to use this service again if one of of my properties became vacant.
- Bilesh
- 1 Review
A website with strong foundations but needs more customers.
Upad itself is a great website with great after sales. Opportunity for national exposure on major portals and 24 hours staff that are friendly and quick.
All leads are vetted and then both emailed and texted to my mobile.
I hope this becomes the platform and benchmark for direct renting between private landlords and private tenants. Cut out the agent and keep renting cheap!
- Huseyin
- 1 Review
- Tony
- 1 Review
very efficient & impressive site with staff backup to match!
The upad site is excellent both in terms of being user friendly & even better for prospective tenants to navigate & speak to profficient staff if the need arises.
- RK
- 1 Review
Quick easy route to tenant leads
Very easy service, provided a large number of leads which ultimately lead to an application being taken. Good communication and quick forwarding of contacts made this a very repeatable experience.
- David
- 1 Review
Brilliant
The best do it yourself system ever. No more relying on letting agents. I've now let 3 properties through Upad and won't use anyone else.
I am a computer numpty but they do everything for you and couldn't be more helpful.
I can't sing their praises enough.
- Colum
- 1 Review
improved service received 2nd time around
By the time that people enquired via upad a tenant had been found by an agent
Not sure if this is a brand awareness issue ?
Reply from Upad
- Elaine
- 1 Review
House to let,let-by,tenanted!
I put my house on UPAD to attract a tenant advised to change my photo's around two weeks later 5 prospective tenants. I now have a tenant moving in in the next couple of weeks.
- Peter
- 1 Review
Filled a gap needed in the market.
Upad is a good tool to use and was exactly what was needed for people wishing to manage there own propertys.
- Barbara
- 1 Review
- Judy
- 1 Review
Very good quality tenants but slow in my area
I used to advertise in the local paper - a weekly - but these days I get a better type of tenant (computer literate even if not literally literate). It usually takes five to six weeks for the right person to turn up but I think it's worth waiting for. Good luck!
- Evergreen Homes Ltd
- 1 Review
Excellent for finding tenants
First time user for a one bed room flat. Plenty of applicants and helpful interaction from the Upad team. found the tenants within a couple of weeks. However, was let down by the tenancy agreement service, which seemed to have difficulty processing (or finding our emails) the details of the agreement and then went home without completing, meaning we had to do it ourselves the night before the tenants moved in. Would have been five stars but for this point. So we would recommend for tenant finding but found the letting admin service unreliable.
Reply from Upad
- Derri
- 1 Review
As always excellent service, just what all good landlords want
I came across upad by chance some time ago, and now when i have an empty property they are the first people i go to. I manage all my own properties, so finding good tenants is very important, Upad help by letting you pick the best options for you. Being able to change wording, criteria, pictures is also essential. I would not hesitate to recommend them to anyone, well worth the money.
- Gunarajah
- 2 Reviews
Great service for cheap price
I will recommend this web site for anyone doing business with them. Excellent service I will use them in the future as well if I want to nothing to complaint about
- Nikki
- 1 Review
Great way to attract enquiries
Really pleased with the number of enquiries generated and I would definately try this again.
- John M
- 1 Review
Excellent, accessible and friendly service
My cynicism was soon dispelled by easily accessible, helpful and effective service from the team and initial difficulties over passwords quickly resolved.
The online ad was easy to set up and experienced input from the team helped with effective wording. There were significantly more responses than for a similar local paper ad running in parallel and we quickly found a suitable tenant.
Will certainly use again. Many thanks.
- Andrea
- 1 Review
Not enough stars!
Prompt, polite service; on the ball and understanding of each individual situation. Good records, so one can discuss information used previously. Good display, easy-enough-to-use website that even I can work out!
All enquiries forwarded so fast, they can even outstrip the people contacting you themselves!
Constructive support if one is unsure about how to proceed.
I have no hesitation in coming back to Upad whenever I need help!
- Alan
- 1 Review
Upad has provided more leads than any other adertising
Upad has a professional feel and I have let one flat in 4 days and on another flat I received more leads than I had through other forms of advertising
Brilliant Service
We have used Upad several times and have always got tenants from our adverts with them.
Its a brilliant very cost effective way of getting good quality tenants and we highly recommend their services.
- Julie Willis
- 1 Review
- Chris
- 1 Review
Nothing is too much trouble and all for good value
A very helpful team that deliver great results. The team at UPAD have been nothing but brilliant in helping me to understand what i have needed to do and then arranging for it to happen as well.
Where you require a service that UPAD do not offer in-house, they have selected very good, reliable and thorough suppliers who equit themselves to the highest standards.
You do have to do any viewings yourself but then who knows the property as well as the owner. Plus with the marketing services UPAD offer, if your property is to a good standard, you won't need to host too many viewings
Admittedly there was an instance where information didn't transfer from one team to the other as well as it should have but for the service and value that UPAD offers, this is a minor detail that can be easily rectified.
All in all a very good service
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- Stephen Hemingway
- Knebworth, GB
- 1 Review
The only solution to finding tenants for a professional landlord like me
I used to run a letting agency. The newspaper advertising costs, business rates, staff costs, training costs, VAT, business rates, rent, professional indemnity premiums, membership fees for professional associations, insured deposit fees and, most importantly, monthly subscription fees for Rightmove and the numerous other property portals drove me out of business.
However, I continue to manage a considerable number of properties for myself and connected parties, and I need to find teannts. This is where Upad comes in. For under £100 I can reach tenants more effectively now than I ever could as a full-service letting agency. Telephone enquiries are answered from early in the morning until late at night, all without any need for me to have my phone switched on.
Upad is a new type of agency, one which will drive high-street, high-cost agencies to the wall. If you are happy to manage your own properties and collect the rent, Upad is for you. Their model is first class. Give it a try. You won't be disappointed.
- baconproperty
- 1 Review
Quality, Speed, Efficient, Friendly.
As a small landlord unable to mix with the big boys, national advertising was just out of our reach. We used the local papers etc which were expensive and dictated what and how little you could say to get any sort of message across to prospective clients.
We then found Upad and all changed. Our quality of client went up, the speed of advertising went to almost instant, you can say need to say to attract clients. It's efficient and easy, loads of photos if you want, brochures you can print off, lots of tips. You know when your ads go live to hundreds of property search sites, your contacted by text and email, you should be able to contact a prospective tenant within minutes of them making an enquiry. If you are stuck a phone call gets you to a friendly real person who picks up the phone within a few rings and guides you through any problems, you can even see their photo on the website.
They have lots of landlord services we used the Gas certification, 1 call, next day engineers arrange site visit, next day our certificate was ready for download off the web - brilliant!
Conclusion - use Upad, and life becomes so much easier for the private landlord, even if its only one property.
- James Ferrin
- 1 Review
Perfect for my needs
A comprehensive service allowing landlords to utilise as many or as few of their services as possible. Well recommended.
- Richard Hickox
- 1 Review
Excellent
Does everything you want, even to be able to pause the advert while you interview prospective tenants and to put it back on a few days later with the option of modifying the read, all included in the price.
- Heather
- 1 Review
Can't Recommend them Highly Enough!
Upad are absolutely brilliant. The service you get from them is well worth the money and I will definitely be using them in the future and recommending them to all my friends. They should expand into property sales as we need a great company like this to lead the way for the other agents to follow.
- Ed
- 2 Reviews
Expensive for low response rate
I have been using Upad on and off for a few years but the response rate has really fallen off recently. Most of my properties are now rented through a simple sign in the window or Gum Tree. I think it is too expensive now for the low response rate and does not represent value for money.
Reply from Upad
Thanks for taking the time to review. I've just taken a look through your account and can see that tenant response has been slow. I've just refunded your property listings but we'll keep trying to generate tenant response for you. One of our account managers will be in touch to discuss your listings and look for any improvements we can make. I'm sorry you've not had a positive experience and I hope we can change your mind in future.
- Graham
- 1 Review
5 hits in 5 days
After 3 months with a local estate agent and only one person shown around (or only one they bothered to tell us about)- it was refreshing to get a call last Saturday (10th) for a viewing Sunday and, following satisfactory referencing from yourselves, they moved in Friday evening (16th)!!
Since last Saturday we have had 4 other enquiries but are very happy with the guys moving in.
There is no doubt that estate agents wll not get a look-in in future- we will come straight to yourselves!!
Good job, well done and thank you!
We are only small time landlords but we are members of The North West Landlords Association (NWLA) so, if you want us to put a good word in for you, let us know.
Graham and Denise Gledhill
- Andrew Sheppard
- 1 Review
Easy to use
I have used UPAD on 5 occasions and always found tenants. Website is easy to use, communication is good and we have always received plenty of replies.
- Richard Hernaman
- 1 Review
Very happy with the service
Very helpful customer services & the UPAD site brought me many good contacts. I will definately use it again
- Jane Wilton
- 1 Review
U seful P roffessional A nd D elivers!
Once your property details are passed to Upad, they process them quickly so your advert is up and running. They have good exposure for advertising and I've always had a good number of replies and let successfully. They appreciate feed-back and their on-line newsletters are always worth a read to keep landlords up to speed. I recommend them too. Thank you Upad!
- Bournemouth Landlord
- 1 Review
Great service, prompt listings
Was recommended the Upad service by a friend who rents out several properties. Found their site very easy to use. Our listing went up quickly and the staff were very helpful and friendly. I was very impressed that someone actually called to discuss our advert and make sure it was fit for purpose, advise the process for listing/when it would go live/which sites, let us know they could also assist with referencing and ask if we had any questions about the process. Once we paused the advert they rang again to confirm there was a prospective tenant and that we wanted to pause the advertisement. No hard sell tactics, just friendly customer service. I will be recomending this serivce to our friends and other landlords we know. They made advertising and attracting tenants to the property very easy.
- Patrick Jacobs
- 1 Review
wish i used UPAD instead of paying £000's to agents : painless & professional
easy to use, quick to get advert published, good calibre prospects & let within 3 days - for c£100 instead of 3 weeks rent every year until the tenant leaves!
- John Manners
- 1 Review
Very good and friendly service
Very good and friendly service. Good quality applicants. We liked the daily update on Gumtree.
- Ilona de Souza
- 1 Review
Great website and friendly staff
I found a lodger on Upad in one week. Great service and friendly staff. It is good value for money and I would use them again if I need to find another lodger.
- soundproof
- 1 Review
First class professional service
Professional service at all times. I felt important. Upad took the time to look at my advert and rang me making polite suggestions on how they could edit it in order to present my property in the best possible light. Their invaluable help led to a greater number of enquiries and a quicker letting than I had expected.
