On Thursday I have bought an item online that I needed urgently on Monday. Seller has kindly offered to send it by courier to ensure that I do received it on time. I have taken day of on Monday and waited for delivery that never arrived. Tracking information on UPS website kindly informed me that I was unavailable for delivery ???? and next scheduled delivery is on Thursday..... Ok, I took day of on Thursday again and waited for delivery. I even contacted customer service to ensure that they do deliver. They have assured me I will receive my package by 6:30 pm... Well, I did not received it. Checked Tracking information on website and it said it will be delivered next business day, Friday.I called up customer service again and was assured someone will call me first thing in the morning to discuss this... I have no use of discussion. I needed delivery on Monday, not Friday ( if it arrives tomorrow). . Any purchases I make online in future I will request to be send via [Reference] instead, as obviously UPS has no control over their own business.