Item got stuck during delivery process. Had to call to the UK after 3 weeks to reactivate the order since I had no news and the tracker # was no help. Was reshipped after my phone call and received one week later.
Hi, Thanks for your review. I'm sorry to hear that you delivery was delayed. After looking into this further it seems that important paperwork was misplaced during transit and due to this your consignment didn't clear customs. I can assure you that this is an isolated incident and our regular lead time for delivery is 3 - 5 working days. Again, apologies for the inconvenience and please feel free to contact me directly if you require any further help. Kind regards, Aaron - The HudsonReed NA Team.