So far, so good. Live in Virginia, ordered shower panel on Wednesday and it arrived on Monday - 5 days for shipping from UK! The panel and all components were very well packed and arrived safe & sound with no damage. I did quite a bit of research before purchasing my shower panel ... Based on many positive reviews, availability of on-line product documentation and reasonable prices, I went with HR over many other companies. I will be ordering a HR shower seat next.
Once I install the panel I will provide another review based on ease of install, instructions & performance.
One MINOR complaint...following purchase I never received a confirmation email so I was a bit nervous until the panel arrived.