UPDATE: I woke up this morning to multiple email responses from various outlets at the company. In one, I was provided with the customer service number which was international (England). I called using my Google number (2 cents per minute) & was able to get a hold of someone with 5 minutes of wait time. The gentleman was pleasant & helpful! THANK YOU AMY!
ORIGINAL POST: There is NO customer service number ANYWHERE on their website so you'd better be sure that you know what you're ordering or feel like taking on a risk. I am attempting to return a shower valve that is fine but I ordered the wrong valve. I cannot get a hold of anyone to ask questions on which valve to purchase, how to return the unused the valve, or if there is an option to pay for expedited shipping of the new valve. I can't even find a way to email customer service! With regards to the items themselves, they look great with the exception of the hand held rail system which is made of cheap plastic and very dissappointing considering the weight & high end look of the valve and 12" showerhead. I wish I would have listened to other reviewers and gone local or with a company that I could actually ask questions of!I'm really hoping somebody gets ahold of me soon and helps me with this issue as my bathroom remodel is completely on hold until I get the new valve! :(
I am very sorry to read that you have had trouble contacting our customer service department.
We have numerous methods by which customers can contact us. You can submit inquiries through the website using our Nano Rep function, these are answered within 24hrs of receipt each working day.
Through the live chat function on the webpage you can chat in real time with a customer service representative and you can also reach us on 011441282 477980 which can be found on the 'About us' page on the website. (Lines Open 4.30am-12pm)
I have contacted you directly through out Nano Rep function today in order to resolve this issue for you immediately.