I find that communicating with Hudson Reed to be very difficult. The web pages are built to sell porduct, not support them. Finding a support telephone number took a lot of searching pages. I ended up calling across the pond. There does not seem to be a USA distributor or support organization.
After 2 weeks, I am no closer to getting the correct part for the Tec Pura Plus Shower valve. I need a repalcement for the thermostatic diverter valve. I was told a part number when I called to Great Britain. After arriving, the part didn't fit. I have sent pictures of my unit, but still do not have a response. The support person is checking with engineering since the shower valve is 7-8 years old.
I am very sorry to read that you have had trouble contacting our customer service department.
We have numerous methods by which customers can contact us. You can submit inquiries through the website using our Nano Rep function, these are answered within 24hrs of receipt each working day.
Through the live chat function on the webpage you can chat in real time with a customer service representative and you can also reach us on 011441282 477980 which can be found on the 'About us' page on the website. (Lines Open 4.30am-12pm)
As far as I am aware after conversation with yourself I am glad to hear that the correct part was dispatched and installed.