Hudson Reed USA reviewed by

1 Reviews

Review by confirmed purchaser
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Very poor customer service and installation details not enclosed with products.

Very poor customer service and installation details not enclosed with products. It took months to be able to get a replacement valve for a shower temp, and when it came it had no install detail. When asking customer service I was told to "find the YouTube video" - Really? Find it myself? How about a link? How about a downloadable PDF on your website with the product on how to install the thing?
1
André Mercier found this review useful
    Hudson Reed USA
    TrustScore 8.1 / 10
    589 Reviews

    Reply from Hudson Reed USA

    Hello,

    Thank you for your review.

    I apologise if you feel that the serivce I have provided for you was not adequate.
    I have checked the mail thread we had running and I can confirm that there is a instaaltion link to the film.
    I have mailed you again personally, please reply to that mail if there is anything else I can do for you.

    Again I apologise if the information supplied was not sufficent. I am more the willing to help you further.

    Kind regards
    Rachel
    www.hudsonreed.com
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