Very poor customer service and installation details not enclosed with products.
Very poor customer service and installation details not enclosed with products. It took months to be able to get a replacement valve for a shower temp, and when it came it had no install detail. When asking customer service I was told to "find the YouTube video" - Really? Find it myself? How about a link? How about a downloadable PDF on your website with the product on how to install the thing?
I apologise if you feel that the serivce I have provided for you was not adequate. I have checked the mail thread we had running and I can confirm that there is a instaaltion link to the film. I have mailed you again personally, please reply to that mail if there is anything else I can do for you.
Again I apologise if the information supplied was not sufficent. I am more the willing to help you further.