My experience is not favorable. My first shipment was supposed to be two packages but only one was shipped. When I called about the missing package, a second shipment with the faucet was processed right away. Unfortunately, my second shipment is and continues to be stuck in US Customs. Two weeks ago I contacted Hudson Reed about the customs delay only to be told the release would be imminent. Last week I again contacted Hudson Reed because the package was still held by customs. I was told late last week that the customs paperwork was messed up and had to be redone. I am still waiting.