The box it was packed in was falling apart.
Review by confirmed purchaser
The tub filler I ordered arrived on a timely basis. I don't know if this was the responsibility of Hudson Reed or the shipper, but the box the tub filler was packed in was beat up and falling apart. I checked to see if anything was broken or missing, and it doesn't appear to be, but until the plumber actually goes to install it in a week or so, I won't know.