Great customer service!
Review by confirmed purchaser
Overall, I'm happy with my purchase. I am frustrated with the lack of communication about my orginal order, however; the item was discontinued, but on the Hudson & Reed website and many other sites, the item looked and stated it was in stock. I waited 1 week for my package and nothing came; package or email. I am remodeling, so this was an issue, as it held up my progress. I emailed and received a reply the next day (great quick reply!) stating that it was discontinued. Great customer service, however, as the refund was applied immediately. I still needed the item I had bought, so I picked a different one. Again, great customer service, as they expedited the shipping for free. However, if I hadn't emailed, who knows how long it would have been before someone told me it was discontinued!