I needed and ordered an external shower valve and decided to add a shower riser and shower head to the order, It became a "bundled" order. I am satisfied with the valve but the riser and shower head did not work with the configuration of my existing system. In trying to return these parts I was declined as it was considered a bundle and would have to return the entire order to receive a refund - the valve already installed made this impossible. Very rigid in their approach. Either ensure your do not have bundled orders or do not order form this company
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Hello, Scott, I am sorry it looks like there has been some sort of misunderstanding as you should be able to return a part item to us. I have left you a message and have sent you an email with the return details. Again I do apologise for the inconvenience caused. Kind Regards, Mariyum. The HudsonReed USA Team.