Hello Shaun, I am very sorry to hear you are not happy. I replied to your enquiry on Thursday last week to find out exactly what you would like to return. A contact number has not been provided on your order so I cannot call you. Please would you reply to my email to advise what you would like to return or a contact number so I can call you and get this resolved today for you. Kind Regards,Mariyum. The HudsonReed USA Team.