The product was broken and when I called to report it I was told to take a picture of the broken part and email it in. I think this is terrible to put the burden on the customer to rectify the problem. What you should have done was to offer to reship me another product and take the broken one back when the replacement was delivered or directed me to return the broken product and wait for a replacement. Now I am so pissed off I am thinking or returning the product and ordering from another supplier. Am I being unreasonable???
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Hello Mike, I am very sorry to hear you are not happy, we do ask for images to speed up the process. If this is not possible we can look at an alternative method. I have sent you an email to discuss this. Kind Regards, Mariyum. The Hudson Reed Team.