Hudson Reed USA reviews

Hudson Reed USA reviews

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8.1
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About

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Review by confirmed purchaser

Fast good quality

Great Company!!!!!
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Extremely well made items !!

The traditional Grand rigid riser with overhead shower and hand held shower pieces, and the exposed dual valve body , plus control handles are beautiful and very heavy duty ! Everyone that has looked at them have been impressed. Exactly what we were looking for our new shower. I did a painless exchange of one item, which was very quick and handled professionally . Pleasure to do business with.
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Review by confirmed purchaser

Prompt service. Good pricing

Selection was extensive and pricing was good
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Review by confirmed purchaser

Nice product, quick delivery, but no documentation!

Very pretty and slick alternative to old hot-water radiator. Delivery was in just 3 days. However, they wouldn't give me plumbing rough-in specs until I "had the product" and then the radiator arrived with no specs. My plumber called them while trying to install and they said it would take 12 hours to get the rough-in sheet to read over the phone...not sure how this is supposed to work. My plumber put it together and drilled the holes by having to manually set the unit up on the floor and do it by eye.
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Review by confirmed purchaser

my order got delayed for almost 2 weeks with any notification, I had to cancel it

I was so excited to receive my order and get it installed as soon as possible. After 1 week, I haven't hear from the company, no shipment notification, nothing... I called costumer service for the first time, a representative told me that my shower system was on back order and it will be ready for shipment in 5 days. I waited another week, still no notification of shipment. I called for the second time, the representative told me about another delay, and not sure exactly when it will be available. maybe my next week. At the mean time, I had workers at my house waiting to get the system in and installed. I ended up wasting my time and money and cancelled the order. what a shame!

I had an unpleasant experience by Hudson Reed, an email notification about the delay with the exact shipment date would have made a difference. not notifying the costumers and leave hanging is totally unacceptable.
usa.hudsonreed.com

Reply from usa.hudsonreed.com

Hello Rafik, I am very sorry for the inconvenience caused with your order. I can assure you I am looking into these issues. The stock number on our system was incorrect so the order was allowed to come through. Please do accept my apologies. Regards,The Hudson Reed Team.
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Review by confirmed purchaser

Excellent Product

The rain shower is great .I only wish there was an extension to raise it higher as it went into an existing slot and it would have been easier to shower if the arm was curved upward and not hamper the rain head.All your products are of the highest quality.
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Review by confirmed purchaser

Faster Than A Speeding Bullet

I love my new Hudson Reed Shower. As a repeat HR customer, I have always been happy with their service. Now I am sure HR is better than ever. Their website made ordering a breeze. However, I really did not believe when I looked at my order on Friday, the day after I placed it, that it truly would be delivered from England to my home in Washington, DC the following Monday, but it was...complete and without a scratch. Rarely do I write reviews, but astonishingly good, consistent, and reliable service like theirs deserves kudos. Oh, did I say, I love my new shower!
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Review by confirmed purchaser

Product OK - customer service HORRIBLE

In purchasing my shower panel, it listed an address in New England as the contact, where, in fact, product was shipped from the UK and all customer service was in the UK. Shipping time was so slow, but now that's understandable. Installation parts were missing and trying to work with customer service was RIDICULOUS, FRUSTRATING, and ended up being IMPOSSIBLE to find resolution. My plumber ended up creating the parts since customer service at HUDSON REED never sent the right items even after 3 tries. I would NEVER recommend this company, nor will I ever purchase from them again. The entire experience was TERRIBLE.
BEWARE - do not use this company. You can find your product elsewhere.
usa.hudsonreed.com

Reply from usa.hudsonreed.com

Hello Fern, I am very sorry to hear you had problems with your order, I can see that you ordered last year from us, The spare part had to be ordered in so did unfortunately take longer for us to ship. I will look into the issue you had with your order and service. Again please do accept my apologise for the inconvenience caused. Regards,The Hudson Reed Team
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Review by confirmed purchaser

shower seat is a miracle !

A good product at a fair price I am truly satisfied with this purchase.
J. murphy.
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Review by confirmed purchaser

Great price/unique and modern choices.

I was pleased with most of it ,
Except that the the shower bar hose -
connector were the hose meets the wall
the part was plastic . Ordered everything in square shapes/ shower head pipe cam round.
😐
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Review by confirmed purchaser

Excellent service

I would highly recommend Hudson Reed USA. Great products and fast shipping.
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Review by confirmed purchaser

Great product! Very happy!

very sturdy and well made.
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Review by confirmed purchaser

Prompt, efficient, as promised

The product (radiator) is not installed yet, but I have had a good experience so far with the company. The website was easy to navigate. I appreciate the ability to zoom on images. And the (free) shipping was very fast. Highly recommended.
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Review by confirmed purchaser

On time, accurate delivery.

Ordering was easy and convenient. Product arrived in good condition and timely. What more could one ask?
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Review by confirmed purchaser

Cool

Would recommend to everyone !
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Terrible Experience-Parts were used and missing

I really wanted this to work. My husband and I were having a 6 month rennovation to our home and purchased the Triple Thermostatic Shower Valve with divertor with slider rail kit and ceiling head and 6 body jets late November. The contractors did not open the box until they had to install the product. FIRST error discovered was that the Brass Triple Diverter was stripped (used product) to which they attempted to resolve quickly Shipment #100009479. This level of customer service was appreciated as they sent a replacement at noc cost and apologize. NOW it appears the shower arm was NOT included in the box. I paid over $600.00 for a new shower system, and was just informed that I would have to email my issue/concerns and I would get a response within 24/48 hours from the US office. There is now a leak in the "new diverter" which soaked from the upstairs bathroom to the kitchen ceiling. OUR FINAL INSPECTION IS NEXT FRIDAY. We have to keep calling/paying the plumber to repair this mess. Words cannot express my disappointment. While I don't believe this experience occured as a result of malicious intent, I am questioning the integrity of the overall product(s) in general. As a result of the potential delay, we will now have to come out of pocket AGAIN to purchase a new Shower system. While the prices are competitive, I'm not sure if I could refer them in good faith to anyone.
usa.hudsonreed.com

Reply from usa.hudsonreed.com

Hello Dale,I am sorry to hear you had problems with your order. We do advise missing items need to be reported within 30 days of receiving the goods, unfortunately we could not replace after such a long period. Regards
The Hudson Reed Team.
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Review by confirmed purchaser

Yea first order BOO 2nd order

Order from you 2 x first one was great 2nd one no one knew what was going on.
2nd oder maked as in progress after a full week called said they would get back to me no one did. Called again its in transit I will email you the tracking number. Called again no tracking number received, Call again sorry its out of stock we will cancel the order. Said you would send me a cancellation confirmation none received went out and purchased a replacement . Called again asked where is the cancellation notice.
Sorry its in transit?????????????? Can't cancel once it ships. You would have thought I would get the decency of a call. It was being shipped to a apartment that is under renovation by the time I call to tell them to refuse the shipment it was already there. Keeping you\rs since it is better suited but now I have the problem of returning the other one I bought.. So I had the inconvenience of buying a new one and now returning it. Not a very happy customer. Expressed my concern on the last call I though someone would call and at least say sorry....

Not a very good follow up system or public relations .
usa.hudsonreed.com

Reply from usa.hudsonreed.com

Hello Mark, I am very sorry for the inconvenience caused with your order. We moved our warehouse so this unfortunately caused a lot of disruption to stock levels, it meant the system was not accurate.I can assure you this is not normal practice and all orders are delivered with 3-5 working days. I did try to call you to discuss the issues. Again please accept our apologies.Kind Regards, The Hudson Reed Team.
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Review by confirmed purchaser

Wonderful product

I ordered the tower and everything was as the website said it would be. We hired a plumber to install. He said it was a very straightforward installation. Great product!!!
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Review by confirmed purchaser

didn't fit

I bought 3 shower heads but none of them fit since they are not compatible with us standards. Customer support is in England so don't call too late or nobody is there to help you.
usa.hudsonreed.com

Reply from usa.hudsonreed.com

Hello Ulrich, I can confirm the goods are the correct connection for the US. As per our conversation if the items are not suitable for installation in your home please return the goods to us in the original condition and packaging for a refund. Regards, The Hudson Reed Team.
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Review by confirmed purchaser

Problem with my order, but they handled promptly.

I purchased a ceiling mount rain shower head. It was beautiful, sturdy and worth every penny. It came to me however not welded properly. I called customer service and they promptly sent me a new one.

usa.hudsonreed.com

usa.hudsonreed.com 30 day money back guarantee

usa.hudsonreed.com are proud to offer all their customers a 30 day money back guarantee if you are not 100% satisfied with your purchase. Enjoy fast delivery and 100% secure shopping with usa.hudsonreed.com

usa.HudsonReed.com

Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. The price you see for the products on the Hudson Reed US and Hudson Reed Canada websites is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Olean, New York. Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month.

Visit Hudson Reed USA

Contact information

Call us on: 1-877-778-8460
We live here: United States

Category

Heating

Plumbing

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